Important questions with Star ratings - TQM 16 Marks

UNIT 1
1.
2.
3.
4.

Explain the various dimensions of quality. *

Discuss the Demings philosophy for TQM. ****
Explain the barriers to TQM implementation and solution.***
Discuss the Juans principles of quality improvement.**
UNIT 2- TQM PRINCIPLES

1. Write about the system of recognition and reward followed in an organization. What are
the suggestion to improve the appraisal system? **
2. Explain the different approaches towards continuous process improvement.***
3. Explain the PDCA improvement cycle in detail. **
4. What is meant by strategic planning? Narrate the seven steps procedure of strategic
planning cycle. *
UNIT 3-TQM TOOLS AND TECHNIQUES I
1. Discuss in detail the use of traditional tools of quality. ***
2. Discuss the new seven tools in detail with typical application. ***
3. Explain the relevance of 6-sigma concept in achieving quality output in a process. With
examples explain the concepts. **
4. What is the benchmarking and why do the organization adopt this technique. With an
example illustrate how it can help a system to improve both efficiency and effectiveness
of a system. Advantages and limitation . **
UNIT 4 - TQM TOOLS AND TECHNIQUES II
1. What are the major benefits of quality function deployment (QFD); What are the Phases
of QFD? ****
2. Discuss about design of FMEA document. Write the main purposes of FEMA. Explain
the 4 stages of FEMA.*
3. Explain the Taguchis Quality Loss Function **
4. What is TPM philosophy? Explain the various steps of TPM. **
UNIT 5
1. Discuss the implementation of ISO 9000 quality systems and what are clauses in ISO
9001? ***
2. Explain the concepts of ISO 14000. What are the benefits of ISO 14000? ***
3. What do you mean by documentation? Explain the Documentation Hierarchy. *
4. What do you mean by quality audit? Explain the types of audit. *