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November 26, 2015

Contact Name
Address
Address2
City, State/Province
Zip/Postal Code

OBJECT: NOTICE OF DELIVERY OF SUBSTITUTED GOODS

Dear [CONTACT NAME],

We are in receipt of your purchase order of [DATE] but, unfortunately, we are unable to deliver the
specific goods you ordered at this time because of [REASON].
However, in order to accommodate your apparent needs, we are shipping substituted goods to you which
only differ from the specific goods you ordered in [EXPLANATIONS].
The purchase price of the substituted goods is [AMOUNT].
If the substituted goods are not acceptable to you, please return them at our expense by the same carrier
that delivered them.
We do not expect to have the specific goods you ordered in stock until some time after [DATE].

Sincerely,

Your name
Your title
(800) 123-4567
youremail@yourcompany.com

Company Name
Street, City, State/Province, Zip/Postal code
Tel: (000) 000-0000 / Fax: (000) 000-0000
www.yourwebsite.com