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December 23, 2015

Contact Name
Address
Address2
City, State/Province
Zip/Postal Code

OBJECT: APOLOGY FOR OVERSHIPMENT

Dear [CONTACT NAME],

We are still trying to find out what went wrong with your order. Please accept our apology for having
shipped merchandise in excess of your purchase order.
Please note that we have made an adjustment in your account to reflect this error and have arranged
[DELIVERY SERVICE] to pick up the excess merchandise on [DATE] at your facility.
We are truly sorry for the inconvenience this has caused you and are most appreciative of your
cooperation and understanding in this matter. Should you have any questions, please do not hesitate to
contact me.

Sincerely,

Your name
Your title
(800) 123-4567
youremail@yourcompany.com

Company Name
Street, City, State/Province, Zip/Postal code
Tel: (000) 000-0000 / Fax: (000) 000-0000
www.yourwebsite.com