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H O M E : ( 8 0 1 ) 5 5 5 5 5 5 5 | E M A IL : C A M IL LA C O O K 7 5 @YAH O O . C O M

CAMILLA E. COOK
PROFESSIONAL QUALIFICATIONS
Proven leadership ability

Extensive customer service experience

Superb problem-solving skills

Committed to accuracy and compliance

Strong oral and written communication skills

Adept at multi-tasking

PROFESSIONAL EXPERIENCE

February
2011
November
2013

Special Handling
American Express New Accounts
Facilitated Rush Sup process with efficiency and accuracy in order to insure cardmembers receive
additional cards in short order. Assist cardmembers who have reached the maximum number of card
renewals via the 900 card work list. Processing and approving applications in the APR worklist.
Assist and process cards applied through Lowes, and working with Lowes for timely approval.

May 2010
February
2011

Balance Transfer/Line of Credit Increase

American Express New Accounts
Review and analyze customer requests for line of credit increases and/or balance transfers. Address
customer complaints when unable to approve cardmember requests. Service escalated calls from
unhappy cardmembers.

March 2006
May 2010

OPEN Representative/ Customer Service

American Express New Accounts
Provide world class service to existing American Express customers. Upgrade/add new card
products for existing customers. Process new American Express applications to verify critical
information. Provide application status to customers.

September
2005
March 2006

Customer Service Representative

Kelly Services
Process new American Express applications to verify critical information. Provide application status
to customers.

2004
September
2005

Customer Service Representative

AllWest Communications
Assist customer with placement of orders for goods. Emergency dispatch for phone and cable
companies.

2003 2004

Customer Service Representative

Convergys Corporation

Receive inbound calls regarding internet products and features. Upgrade existing clients products to meet
client needs
EDUCATION/COMMUNITY/VOLUNTEER

2015-Current

Salt Lake Community

College

Business

2014 2015

Horizonte Instruction and

Training

High School Diploma

2000 2002

Professional Career
Development Institute

Medical Transcription Certification

* References are available upon request.