Michelle D Swearingen

9001 Jones Rd Apt #2011

Houston, TX 77065
(281) 571-7013 - Home
(210) 454-2618 - Cell
mmcqswear@tvmax.net

OBJECTIVE:
I am available to discuss a challenging and responsible position where
my background and experience can be fully utilized to our mutual
benefit.

EXPERIENCE:
8/2005 – Current
Stay at home mother.

Senior Travel Counselor:

7/2002 – 8/2005 Carlson Wagonlit Travel San Antonio, TX
Planned and arranged travel for government accounts.
Proficient on the Sabre airline computer system.
Developed a reputation for being an excellent customer service
representative.
Worked in a fast paced, high call volume environment.
Applying judgment calls with little or no supervision working overnight
shifts.
Adept at handling confrontational situations, resolving them
appropriately.

On Line Travel Consultant:

4/2001 - 7/2002 TRAVELOCITY San Antonio, TX
Planned and made travel arrangements for corporate, business, and
leisure travelers through our personal on line website.
Helped customers navigate through our website as to encourage
personal or business on line travel arrangements.
Handled customer inquiries and complaints in a professional and timely
manner.
Handled calls during the September 11, 2001 attack with dignity and
respect for all customers.

Customer Care Representative:

12/1999 - 4/2001 Dell Computer Corp Round Rock, TX
Responsible for status of shipping, billing, refunds, technical and
general merchandise questions.
Insuring overall customer satisfaction in an expedient, professional
manner.
Utilized multitasking skills.
Received Manager's Excellence Award in Feb 2000.

REFERENCES:
Are excellent and are available upon request.