QUESTIONNAIRE

1.

Name

2.

Age
a.

Below 20

b. 21 30

c.

31 40

d. 41 and above

3.

Occupation
a.

Agriculture

b. Govt. Employee

d.

Professional

d. Others.

Male

b. Female

4.

Sex
a.

5.

Educational Qualification
a.

School level

c.
6.

7.

c. Private Employee

Professional

b. College level
d.. Other qualification

Family Income per month

a.

Below 3000

b. 3001 to 5000

c.

5001 to 10000

d. Above 10001

Which of these is the most important reason for possessing ATM card/s?
(Tick one or more)
a.) Bank offered Free

b) For emergency purpose

c.) Availability of many ATM centres

d.) 24 hour accessibility

e) Others (specify) ________________

8

9.

How frequently do you use ATM card in a week?

a.)Less than 3 times

b.)3 5 times

c.)5 8 times

d.)More than 8 times

What is the purpose/s for using ATM? (Tick one or more)

a)Cash withdrawal

b)Balance enquiry

c) Balance Transfer

d) Other (Specify)______________

10. How much time do you spend waiting in queue at ATM?

Less than 5 mins

5 mins to 10 mins

10 mins or more

11. How long does it take to process your transaction at the ATM centre?
Less than 5 mins

5 mins to 10 mins

10 mins or more

12. Have you ever been cheated or your ATM has been misused without your permission
Yes

No

13. Did you complaint for the fraud and any action taken by Bank Authority
Yes

No

14. What is your opinion about following factors?

Highly
Sl. No.
Factors
Satisfied
1

Ease of use

Service Security

The variety of transactions

Costs of services

ATMs network

Information provided related

to promotional campaigns

Instructions clarity

Operations rapidity

No. of ATM Centers

10

Location of ATM Centers

11

Bill payments

12

Inter-bank account transfer

13

Transaction Alert

14

Quality of currency

Satisfied

Neutral

Dissatisfied

Highly
Satisfied

15. Rank the additional services provided by your bank at ATM Centres?
S.NO
1
2
3
4
5
6
7

16.

b) sometimes

c) never

Do they run out of cash frequently?

a)Always

18.

RANK

Do the ATM centres provide the denominations of currency you require?

a) Always

17.

FACILITIES
Cash Deposit
Cheque Deposit
Bill Payment
Phone Bank
Account Transfer
Mini statement
Others

b) sometimes

c)never

What according to you are the shortcomings of your bank ATM centre?
__________________________________________________________

19.

What extra facilities do you expect from an ATM centre?

Please specify____________________________________

Thank You