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Nvram Troubleshooting Guide: Appendices
Nvram Troubleshooting Guide: Appendices
Troubleshooting
Guide
Appendices
Appendix A: Repair Procedure when a License Management Error Occurs
Appendix B: Memory Check Function in Service Mode
Appendix C: Firmware Release Notes
Appendix D: Firmware Release Notes
Appendix E: Production Print NVRAM Procedures
NVRAM Troubleshooting
Certain models now have NVRAM resetting firmware available.
When replacing the NVRAM in a Konica Minolta engine, the electronic counters will be reset to zero.
This causes problems for proper billing and the VCare reporting system. NVRAM replacement MUST only
be done when the NVRAM data becomes corrupt.
If swapping a NVRAM between engines for troubleshooting purposes resolves the problem, it DOES NOT
necessarily mean the NVRAM data is corrupt. Proper troubleshooting should continue to identify the
setting in the NVRAM that needs to be changed to resolve the problem. This can include, but not limited
to DipSW / Parameter List settings and machine adjustments.
If proper troubleshooting has been identified that the NVRAM data is corrupt, the following steps MUST
be completed before NVRAM replacement will be authorized.
The NVRAM is memory storage with battery backup to hold changeable machine setting data. The
NVRAM does NOT perform any processing of data.
Issues when the NVRAM is incorrectly replaced
1. Replacing the NVRAM will NOT correct the following:
a. C-DCxx codes - This is a security related error.
i. The CSC must be contacted.
b. C-3C00 C-3C40 this is a security related error.
i. The CSC must be contacted.
c. C-3C50 C-3C90 this is a failed Scanner Board or Scanner Cable.
i. Contact the CSC if support is needed.
d. C-D3xx codes this can be recovered by using NVRAM Data Restore.
i. Reset the code by pressing stop-0-7-1-3-9. This will display a "*" on the LCD.
Press this button. This may have to be done up to 30 times.
e. License Management Error Occurred use repair operation (see Appendix A).
Known unrecoverable NVRAM symptoms
1.
2.
3.
4.
Before using the NVRAM Reset Tool be sure to print out management lists and record
any special settings the machine may have including network settings.
It may take some time to re-setup the machine if the NVRAM Reset Tool is used. Be sure
to thoroughly troubleshoot the problem before using the NVRAM Reset Tool
C6000/7000/6000L/70hc/8000
1.
2.
3.
4.
C5500/5501/6500/6501/65hc
1.
2.
3.
4.
C224/C284/C364/C454/C554/C654/754
NOTE: The SSD board that is attached to the MFP Board must NEVER be swapped with another
machine, nor should the MFP board be swapped into another machine. This will corrupt the
data on both boards.
1. Install latest firmware.
2. Perform Initialization.
a. Service => System 1 => Initialization = > Clear All Data.
3. If the MFP freezes at power on perform the following:
a. Restore the backup data if prompted to.
b. Reinstall the firmware.
c. Replace MFP board.
d. Contact CSC.
4. Check management lists from another working machine to see what settings are different
(parameter sheets).
C452/552/552DS/652/652DS
NOTE: GQ7-D1 firmware can be used to reset the NVRAM without losing counter data. See Appendix D.
1. Install latest firmware.
2. Perform Initialization.
a. Service => System 1 => Initialization.
3. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
4. These models perform a NVRAM data backup every hour. If the data in the backup does not
match the data in the NVRAM a C-D3xx will be shown and the restore procedure will have to be
performed.
a. Reset the code by pressing stop-0-7-1-3-9. This will display a "*" on the LCD. Press this
button. This may have to be done up to 30 times.
5. The only confirmed issue is when the screen freezes on the hourglass. If this happens, please
wait five minutes to see if the issue clears. If it is still stuck after 5 minutes replace the NVRAM.
Check the memory DIMMs before NVRAM replacement (see Appendix B).
6. Check management lists from another working machine to see what settings are different
(parameter sheets).
C550/650/451
NOTE: GCQ-J8 firmware can be used to reset the NVRAM without losing counter data. See Appendix C.
1. Install latest firmware.
2. The only confirmed issue is when the screen freezes on the hourglass. If the machine gets stuck
on the hour glass please let it sit for 5 minutes. If it is still stuck after 5 minutes replace the
NVRAM. Check the memory DIMMs before NVRAM replacement (see Appendix B).
3. Check management lists from another working machine to see what settings are different
(parameter sheets).
4. Perform Initialization (Data Clear).
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
C450/C351/C250/C252/C352/C300
NOTE: GCN-G4 firmware can be used to reset the NVRAM without losing counter data. See Appendix C.
Note that the Recovery Software cannot be used on the P models. Install the NVRAM on a non-"P"
version machine and install the recovery firmware. When complete, return the NVRAM to the original
"P" machine.
1. Install latest firmware.
2. The only confirmed issue is when the screen freezes on the hourglass. If the machine gets stuck
on the hour glass please let it sit for 5 minutes. If it is still stuck after 5 minutes replace the
NVRAM. Check the memory DIMMs before NVRAM replacement (see Appendix B).
3. Check management lists from another working machine to see what settings are different
(parameter sheets).
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH600/750
1. No NVRAM problem trends reported.
2. Install latest firmware / Install base firmware on CF card.
3. Check management lists from another working machine to see what settings are different
(Service Parameter).
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH361/421/501
1. No NVRAM problem trends reported.
2. Install latest firmware / Install base firmware on CF card.
3. Check management lists from another working machine to see what settings are different (Dip
Switch List).
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH360/420/500
1. No NVRAM problem trends reported.
2. Install latest firmware / Install base firmware on CF card.
3. Check management lists from another working machine to see what settings are different (Dip
Switch List).
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH36/42
1. These models do not have a NVRAM.
2. Install latest firmware.
3. Check management lists from another working machine to see what settings are different
(Engine Adjustment Information).
4. Perform SSD Low Level Format.
a. Administrator => Security Settings => SSD Low Level Format.
BH223/283/363/423
NOTE: GQ7-D1 firmware can be used to reset the NVRAM without losing counter data. See Appendix D.
1. No NVRAM problem trends reported.
2. Install latest firmware.
3. Check management lists from another working machine to see what settings are different
(parameter sheets).
4. Perform Initialization.
a. Service => System 1 => Initialization.
5. Initialize the Fax (if a fax issue is occurring).
a. Service => Fax => Initialization.
BH200/250/350/222/282/362
1.
2.
3.
4.
Appendix A
Repair Procedure When a
License Management Error
Occurs
Necessary Hardware
MFP
PC
Necessary Information
Requirement/ Condition
FW ver .88 or higher
is
Information
[Serial Number]
[Request Code]
[Repair Request Code]
PC
Web browser
None
[Repair Code]
After the NVRAM or the EEPROM board are replaced, the message
License Management Error occurred may be displayed on the control panel.
This message may also occur after the FW is upgraded
The Repair operation can be performed by accessing the LMS. When the NVRAM or the
EEPROM board are replaced, the message License Management Error may be displayed.
When replacing the NVRAM or the EEPROM board, please replace them with new parts.
When the parts are replaced with used parts, the License Management error condition
cannot be resolved by performing the Repair operation.
In this scenario [Initialization] would then be necessary and support must
be contacted. Additionally if both the NVRAM and the EEPROM board are
replaced [Initialization] will be necessary.
While the error message is indicated on the control panel, the i-option License
Activation Base Function will not be disabled.
Even the i-option functionality was never activated or licensed, the message may be
indicated if the NVRAM or the EEPROM board are replaced.
z
z
With accessing LMS with the web browser, it is necessary to enter the
Serial number, Request Code, and Repair Request Code.
Then LMS issues the Repair code. By using the Repair code issued from LMS, the
Repair operation can be performed. To perform Repair operation, the code has to input
in the MFP through the control panel.
2.
Access to LMS
3.
MFP Repair
Light blue
Yellow
Pink
Prepare MFP
Get
[Serial Number]
[Request Code]
[Repair Request Code]
from MFP.
Prepare PC
Enter Service Mode, then press Stop,9. The Billing Setting screen will appear.
Press [License Management], then select the [Repair] button on the left.
[Serial Number], [Repair Request Code], and [Request Code]** will then be displayed on the LCD.
Print or write down this information. Press the Start button to print
(Letter-R paper must be loaded in the top tray to print)
** The [Request Code] is not printed therefore, it is necessary to write down the [Request Code]
Please pay attention to U and V, 0 (number) and O (alphabet).
0 (number) is not used in [Request Code]
You will then be connected to the License Management Server (LMS) site
Select [Repair License Code].
Enter [Serial Number], [Request Code], and [Repair Demand Code]
Enter the (Repair Request Code) that was obtained from the MFP for the [Repair Demand Code]
After that, click [Registration].
[Repair Code (Restoration Permission Code)] and [License Code]* are displayed.
Print or write down this information.
* The License code will only be displayed if i-option features had previously been purchased.
The License code will be necessary to re-activate the i-option function after the Repair operation.
* It is not necessary to have a license code when performing the Repair procedure if the License
Management Error occurs after upgrading to ver.88 FW (or higher) and i-option features were never
purchased.
At the MFP enter Service Mode, and then press Stop,9. The Billing Setting screen will appear.
Press [License Management].
Turn the main switch OFF and ON to complete the Repair procedure
Appendix B
Memory Check Function in Service Mode
Page 1 of 3
Created: 10/11/2010
Modified: 10/11/2010
Priority: None Specified
Products
Products:
bizhub C650
bizhub C550
bizhub C451
bizhub C353
bizhub C253
bizhub C203
IC-409
Fiery X3eTY 50_45C-KM
bizhub C360
bizhub C280
bizhub C220
bizhub C652
bizhub C552
bizhub C452
IC-412
Options:
None Specified
Details
Subject:
What is Memory Check and how is it used?
Description:
Memory Check function in Service Mode.
Solution:
Functions
To check correspondence of data written to and read from memory through write/read
check.
Rough Check - A check is made to see if the image data reading and writing are
correctly made in a very limited area. The progress of the check sequence is displayed
in percentage.
Detail Check - A check is made to see if the image data reading and writing are
correctly made at the addresses and busses in all areas. The progress of the check
sequence is displayed in percentage.
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Page 2 of 3
When Used
If the copy image is faulty.
Adjustment Procedure
1. Call the Service Mode to the screen.
2. Touch these keys:
[State Confirmation] [Memory / HDD Adj.] [Memory Check]
3. Select the desired type of check, either [Rough Check] or [Detail Check].
4. Press the Start key to start the check procedure. You can press the Stop key to interrupt
the check sequence.
5. When the check procedure is completed, the results are shown on the screen.
Note: If the check results are NG, check the memory for proper connection or replace the
memory with a new one.
INDICATION
The Memory Check screen in the Service Mode indicates the condition of the memory.
bizhub C203/C253/C353
WORK0: Expanded DDR SDRAM equipped at DIMM0 slot on MFPB
WORK1: Expanded DDR SDRAM equipped at DIMM1 slot on MFPB
WORK2: Expanded DDR SDRAM equipped at DIMM2 slot on MFPB
FILE0/1: Solder-mounted SDRAM on MFPB
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery (excludes bizhub
C203)
bizhub C451/C550/C650
WORK0/1: Expanded DDR SDRAM equipped at DIMM0 slot on PWB-MFP
WORK2: Expanded DDR SDRAM equipped at DIMM1 slot on PWB-MFP for i-Option
FILE0/1: Solder-mounted SDRAM on PWB-MFP
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery
bizhub C452/C552/C652
WORK0: Expanded DDR SDRAM equipped at DIMM0 slot on PWB-MFP
WORK1: Expanded DDR SDRAM equipped at DIMM1 slot on PWB-MFP for i-Option
FILE0/1: Solder-mounted SDRAM on PWB-MFP
FILE2/3: Solder-mounted SDRAM on PWB-GIF - I/F board for Fiery
FILE4/5: For future machine (Solder-mounted SDRM on PWB-DS that is for double scan
control)
bizhub C220/C280/C360
WORK0: Standard memory (DIMM0)
WORK1: Standard memory (DIMM1)
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Page 3 of 3
http://onyxweb.mykonicaminolta.com/NewKB/KBDocument.aspx?id=TAUS0902658EN02... 4/2/2012
Appendix C
Firmware Release Notes
bizhub C650
bizhub C550
bizhub C451
bizhub C353
bizhub C253
bizhub C203
Checksum
A00H0Y0-F000-GCQ-J8(00).EXE
0E9A
bizhub C650
Jig firmware
GCQ-J8
bizhub C550
Jig firmware
GCQ-J8
A00J0Y0-F000-GCQ-J8(00).EXE
8E57
bizhub C451
Jig firmware
GCQ-J8
A00K0Y0-F000-GCQ-J8(00).EXE
7D69
bizhub C353
Jig firmware
GCQ-J8
A02E0Y0-F000-GCQ-J8(00).EXE
91B0
bizhub C253
Jig firmware
GDQ-J8
A02E0Y0-F000-GDQ-J8(00).EXE
9139
bizhub C203
Jig firmware
GEQ-J8
A02E0Y0-F000-GEQ-J8(00).EXE
AFA0
Note
1/2
* Company names and product names in this document are the registered trademarks for respective companies.
Copyright(C) 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
2/2
DL(Download Library)
[ID-No.] ID-No.DLBT0700982EN00
Publisher
[Company] BT
[Group] BT_Service_OP2
Contents
[Original Doc. No.] DLBT0700982JP00
[Open Date] 2007/04/02
[Doc. Language] English
[Doc. Priority] Normal
[Program Category] Special Program
MFP
MFP
MFP
MFP
MFP
MFP
MFP
MFP
MFP
MFP
MFP
MFP
:
:
:
:
:
:
:
:
:
:
:
:
bizhub C450P
ineo+ 450P
bizhub C450
ineo+ 450
Linium C351
ineo+ 350
d-Color MF45
CS230
Linium C450
CS230P
Linium C450P
bizhub C351
[Option]
[Subject] [Ver.Gcn-G4] NVRAM Recovery Card
[Content]
1. Release version and download file name
The newly released program version and download file name are as follows.
[Release version]
<C450 NVRAM Recovery Card>
Model
Program Name
Current Ver.
New Ver.
Program File Name
bizhub
NVRAM
N/A
Gcn-G4
4037-F000-Gcn-G4-000.EXE
C450
Recovery Card
[Download file name]
4037-F000-Gcn-G4-000.EXE
PRI_DLBT0700982EN.doc
Checksum
29F9
2. Where changed
Following two functions are available on NVRAM recovery card to correct NVRAM failures in the field.
1. NVRAM initialize: All data except sales counter data will be initialized.
2. NIC setting erase: Network setting will initialized to restart network function.
3. Restrictions
Follow the instruction on TNBT0700091ENxx when using the NVRAM Recovery Card.
4. Programs to be applied at the same time
This card can be applied to the Color MFP products which is installed Phase2.01 system or later
[Attached Files] 4037-F000-Gcn-G4-000.EXE
PRI_DLBT0700982EN.doc
[Rev. Memo]
[Version] Gcn-G4
[App/Drv Language]
[Information Type] Program
[Subinformation Type] Firmware
[Program/Manual/
Training Material Type]
[OS]
[Emulation]
[Related Info.]
Publisher
[Company] BT
[Group] BT_Service_OP2
Contents
[Original Doc. No.] TNBT0700091JP00
[Open Date] 2007/04/03
[Doc. Language] English
[Doc. Priority] Normal
[Classification] Problem Solution
[Information for]
MFP
MFP
MFP
MFP
MFP
MFP
:
:
:
:
:
:
bizhub
bizhub
bizhub
bizhub
bizhub
bizhub
C450P
C450
C252
C250P
C250
C352P
[Rev. Memo]
Appendix D
Firmware Release Notes
bizhub C652/C552
bizhub C652DS/C552DS
bizhub C360/C280/C220
bizhub 602/502
bizhub 423/363/283/223
Jig firmware
GQ7-D1
bizhub C360/C280/220
Jig firmware
GQ7-D1
A0ED0Y0-F000-GQ7-D1(00).exe
bizhub 602/502
Jig firmware
GPD-F9
A2WU0Y0-F000-GPD-F9(00).exe
bizhub 423/363/283/223
Jig firmware
GQ7-D1
A1UD0Y0-F000-GQ7-D1(00).exe
Note
A1DM0Y0-F000-GQ7-D1(00).exe
Konica Minolta
1/2
* Company names and product names in this document are the registered trademarks for respective companies.
Copyright(C) 2012 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Konica Minolta
2/2
Appendix E
NVRAM Setting Procedures
bizhub 950/951/1050/1051
bizhub 1200/1200P/1250/1250P
bizhub C6000/C7000/C8000
OUTLINE
Store different types of settings information stored in NVRAM board (NRB) from the machine to the USB memory and can write it from the
USB memory to the machine. However, the setting data cannot be edited since it is encrypted.
Machine NVRAM (NRB) data import/export (Complete NRB collection for each serial number) can be performed from the import/export screen
of the service administrator web utilities Reference the appropriate model service manual for the procedure
Note: Backup & Setting Data collection should be performed at setup or at a current point when the machine is working
properly.
Setting information which is allowed to store/write
Paper setting data (Media settings, Tray settings, Media Registered/Deleted, Custom size Registered/Deleted)
Setting menu data (Utility menu settings, Machine manager settings)
Software DIPSW setting data (Mainbody/Controller software DIPSW settings)
CSRC Setting Data (CSRC Settings)
(2) Preparation:
Connect the USB memory to the main body connection port.
Connect the USB memory to the main body connection port.
<In case of 1250/1250P/1051/C6000/C7000>
<In case of 951>
(3) Procedure
bizhub PRESS 1250/1250P/1052/PRO 951 C6000/C7000/C8000
1. "Service Mode Menu screen"
Press [Setting Data].
2. "Service Mode Menu screen"
Press [Store to External Memory].
3. "Setting Data <Store to External Memory screen>"
Press [Start Storing].
Note: Be sure not to turn OFF the main power switch (SW1) until the storing file completes.
Sample File Name Example:
bh1250 Serial Number-Year-Month-Day(Time).Txt
4. Press [OK] to return to "Setting Data <Store to External Memory screen>".
(3) Procedure
1. "Service Mode Menu screen"
Press [Setting Data].
2. "Service Mode Menu screen"
Press [Read from external memory].
Note: If the USB memory is not connected to the connection port, the error message appears not to go on to the file
selection screen.
3. "Setting Data<Read from External Memory> screen"
Press [Next] or [Back] to select the file to be read and press [OK].
Note: By pressing [Limit], only the file corresponded to the serial number of the machine appears.
4. "Setting Data<Read from External Memory> screen"
Select the data to be read from [Paper Setting Data]/[Utility data]/[Software DIPSW Setting Data]/[CSRC Setting Data] and press [Start
Reading].
5. "Pop-up screen"
Press [Yes] to start reading the setting data.
Note: Be sure not to turn OFF the main power switch (SW1) until the reading file completes.
6. "Setting Data <Read from external memory> screen"
To read another setting data, press [Yes]. To finish the procedure, press [No].
Note: By pressing [No], the machine restarts automatically, if not the file did not load properly.
Drive letter:\NOVRAM\PRESS_M1250
Three models 1200/1200P/1051 share this folder.
Drive letter:\NOVRAM\PRO_M1200
Two models C6000/C7000 Share this folder.
Drive letter:\C7000\NOVRAM
One model C8000
Drive letter:\C8000\NOVRAM
(5) Error list
If the error occurs for reading from the external memory or for storing to the external memory, the error message appears.
Confirm that " is displayed in the message display area.
Message Cause of occurrence
Connection of an external memory device cannot be recognized.
1) The initialization of the USB device is not completed.
2) The USB memory is not connected to the connection port.
Could not be stored to external memory
3) Prohibited to write to the USB memory (drive locked)
4) Capacity shortage of the USB memory
5) Unable to execute the compression from the binary data to the ZLIB compressed data.
6) Unable to encrypt AES.
Could not be read from external memory
7) Data error on the header (2nd line)
8) Checksum abnormality
9) Unable to execute the replacement from the BASE64 data to the AES encrypt data.
10) Unable to execute the compounding of AES.
11) Unable to execute the extension from the ZLIB compressed data to the binary data.