SALES, MARKETING, CUSTOMER SERVICE

JENNIFER DUKE
www.linkedin.com/in/jenniferduke77

PROFESSIONAL ACCOMPLISHMENTS
SUMMARY OF
QUALIFICATIONS
*Sales*
*Cold calling*
*Presentations*
*Fast learner*
*Hard worker*
*Team oriented*

EDUCATION
Washington State University
BS, Social Science, focus in
Business, Communications, and
Psychology
(Graduation-Dec 2016)
Available for full time work
May 2016. I will have an online
internship program for my last
semester from August to
December to complete my
degree program.

PETSMART, 2014 - present (Summers and Holidays while attending WSU)

Customer Service Representative Responsible for interacting with
customers who are placing their animals in the Pet Hotel.
-Delivered customer presentations of the facility and of the pet care
plan.
-Interacted with the animals under my care to assure that they were
content and happy during their stay.
-Provided the customers with a summary of their pets experience and
assured the customer that their animal had a good time at the hotel.
VECTOR MARKETING (CUTCO PRODUCTS), 2012 2013
Outside Sales and Inside Sales- My success was based upon
understanding the customers needs, overcoming their objections that they
already had existing culinary equipment, and developing a demand for a
higher end solution that delivered better value.
-Developed my own prospect list by networking contacts from my
existing client base.
-Cold Called the prospect list, presented the Cutco product value
proposition, gained the customers interest, and scheduled a face to face
follow up meeting.
-Presented the Cutco products to clients in their homes or places of
business.

AWARDS

Top Sales Achiever Award

for 2012
9K Sales Promotion
Grand Week Sales Award

-Closed Sales of the product, obtained signed order contracts, and

collected funds.
-Post Sales processed the order paperwork, oversaw the delivery
function, and assured customer satisfaction with a post-delivery contact
call.
-Generated additional leads from satisfied customers who referred
their associates and friends.
VOLUNTEER WORK (SHINGWEDZI, SOUTH AFRICA), 2013
Cheetah Wildlife Refuge Assisted the refuge animal keepers in caring
for the wild cheetahs and other animals in their care. Interacted directly
with the animals. Performed facility maintenance activates for the animal
enclosure fences and roads. 80 hours of volunteer experience.

Mobile (425)-210-9796
jennifer.duke@wsu.edu