1.

; MIS

1-9

(flattering)

2. ;

; MIS 1-14
(e-commerce):

(business-to-business B2B), (business-to-client, B2C),
(client-to-client, C2C),
,
.

online .
e-commerce
(B2B)
.
1

 Internet, ,
Web, .
PayPal .
---
(&)
(e-business): (e-business)

,

, , ,
. E-business
, , ..
,

----
Internet

:Internet,

Intranets,

Extranets,

VANs,

:e-mail,

EDI

(electronicdatainterchange),

ElectronicfundstransferEFT, E-Cat ( )

3. Intranet xtranet; ; MIS 1-14

Intranet: , -
2

 Internet
Extranet: intranet
,
tcp/ip, (ip) (webbrowsers,
email )
4. MIS 1-15

( ), ,

--- , (IS)
(), (),
() ,
( ) (. 1.5).

,

5. ; MIS 1-19

:
,
,
/
/


,
.

.
.


.
6.

;
. MIS 1-27

3

 ,



7.

;
MIS 1-32
: ( )
, ( )

:
,

8. ;

MIS 1-38



, -

9.

MIS 2-16
:
4

Pricing:

5-

10.

MIS 2-13


&

11. ,

; MIS 2-23

 :
,
. :
,
:

:
,



,



12.

(CRM); MIS 2-26, 5-13

:

CRM:

CRM:
, ,
(Operational) CRM:
,

(Analytical) CRM:

13. ; MIS 6-2

(Tacitknowledge)
,
(Explicitknowledge)

--------A KMS can involve different types of knowledge.9 Explicit knowledge is objective and
can be measured and documented in reports, papers, and rules. For example,
knowing the best road to take to minimize drive time from home to the office when a
major highway is closed due to an accident is explicit knowledge. It can be
documented in a report or a rule, as in If I-70 is closed, take Highway 6 to town and
the office. Tacit knowledge, on the other hand, is hard to measure and document
and typically is not objective or formalized. Knowing the best way to negotiate with a
foreign government about nuclear disarmament or a volatile hostage situation often
requires a lifetime of experience and a high level of skill. These are examples of tacit
knowledge. It is difficult to write a detailed report or a set of rules that could always
work in every hostage situation. Many organizations actively attempt to convert
tacit knowledge to explicit knowledge to make the knowledge easier to measure,
document,and share with others.

14.

; MIS 6-4
:

:
, , ,

15.

, ; MIS 6-5

16. ; MIS 6-6

TPSs , MIS DSSS ,
. (KMSs) ,
, , , ,
, ,
.
, , KMS
logistics

17.

; MIS 6-9

18.

MIS 6-14
(InferenceEngine):

(ForwardChaining):

(BackwardChaining):
problemsolver
(Case-basedReasoning-CBR):

19.

MIS 7-3
/,

(semi-structured) (ScottMorton,
9

1971).

/ .
/
(KeenandScottMorton, 1978).

20.

( , , ) MIS 7-4

,
. ,
,
.

,
,
.

.
, ,

.

,
.

. ,
.


.

21. (DSS)

(MIS)

MIS 7-6

A DSS differs from an MIS in numerous ways, including the type of problems solved,
10

thesupport given to users, the decision emphasis and approach, and the type, speed,
output, anddevelopment of the system used. Table 10.2 lists brief descriptions of
these differences

22. ;

23.

; MIS 7-12
1)
2)
3)
4)

24. MIS

8-6

11

: (
) , (
)
? :
,

25. (

) MIS 8-12

,

,

26. MISA-3,4


.

12

27. MIS 8-16

:
- ()
,
.

:
DSS
:
.

28.

SDLC; MIS 8-21

13

29.

(throwawaymodel, evolutionarymodel) MIS 8-17

Throwawaymodel()

14

volutionarymodel


(e?commerce):

(&)
(e?business):


Internet
Intranet:
, ?
Internet
Extranet:
intranet
;

(
), ,


:
?
.
:
,


, ,

/ ?
/

:

,
? :


15


(senior managers):


(middle managers):

(operational managers):

Internet

( )

: (
) , (
)
? :

16

 ,













, ?

(),
(), ()
,
: ,
.
: ,
.
,
, .
.
: ,
, .
,
, ,
, . ,

.
: ,

,
. ,




17


.
.
, ,
, .

(MIS) , ,
,
. MIS
, Marketing, ,
, .

" ()"
(
),
.
,

, , ,

.
(KMSs)
, , ,
, , ,

.
Artificial Intelligence
(AI):


:
,
.
:

.

(Management Information Systems -MIS)
.

Input: ,
,

18

Processing: , ,

Output:
:

(Decision Support Systems -DSS)

Input: ,

Processing: , ,
Output: , ,

: ,

(Executive Support Systems -ESS)

Input:
Processing: , ,

Output: ,
Users:


:
,
. :
,
:

19

 :
,

,




.


.
.
,
:
:


.
: . ,

.
, [GIGO]
:
. , ,
.
:

.

:
.
:
. :
.,

: .
,
20

 . ,
.
:
.
: ,
. . ,
,

.
: . :

.
: .
,
.
CRM
CRM (Customer Relationship Management) ,
,
. CRM
, ,
.

, marketing, ,
.
CRM, -
,
,
- .

21

,

,

100%

...

22




...

-
:
,
, , .
,
.
,
.
,
.

.




, ,
.
.
:
, .
, ,
: nline (
), ,
, ..

:
23

B2B. --, --.

business to business
.
( )
( ).
B2C. --, --.
business to consumer
(,
) .
amazon.com.

internet.
. , ,
, amazon.com
.
.
bile E-commerce:
. ( )
e-business.
,
.
:

, ,
, , ,
,
.

:
.

, .
.

.
.
, ,
.
. ( )

commerce m-commerce
.
location-based , : -, .

24

 . ( )


.
.

.
.


/
.

,

.
(TPSs)
. TPS
, , ,
,

()
.

.
,
.
(OLTP)
.
TPSs
,
,
,
, ,
,
. , TPS
.
TPSs :
,
.
,
.

25

 ,
.
, , ,
, ,
.
,
.
,
.
,
,
.
(ERP)

, ,
, , , .
ERP ,
.
.
..
ERP:
, .
,
, .
ERP ,
ERP
, ,
, -,
.


. ,

.



.


.


,

26


.
ERP
,
.
Business

, .
,
,
.

, , TPSs .
, IS
, , .



.

.
.
Herbert Simon
: ,
.
.

.
,
.
,
. ,
.
(MIS)
, .
(MIS)
, , ,

. MIS

,
,
.

27

 TPS(
) MIS
MIS
.
MIS
. .
MIS.
MIS ,
, , , .
,
, ,
..
, MIS
, .
MIS
.

, , .
, ,
.
MIS
, ERP(
) TPS( ),
,
.
MIS , ERP
TPS, ,
.


.
MIS
, , ,
.
MIS
.
, ,
, , , ,
.
MIS ,
,
, .
ERP( )
,
.

28


.
DSS ( )
.
DSS , ,
.. .

.

,
.
(KMS)
, , , ..
(CKO)
, KMS , ,
.
(COP)
, , .

29