DEVELOPING TEAM NORMS

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Agenda

Defining norms and why they might be helpful. (5 min)

Work in teams to identify characteristics of an effective team (20 min)
Work in teams to identify team member character tics that support
each team characteristic (20 min)

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What Are Performance Norms?

Norms:
Are the unwritten rules of an organization.
Direct how team members respond in certain
situations.
Influence team members attitudes about certain
things.

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Combining Work Styles to Develop a High Performance Team

By
Working out a compromise between work styles
And/Or
Assimilating the strengths of each work style

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Example of a Team Norm

If a meeting is scheduled for 9:00, is the norm to

begin at 9:00 or by 9:10?
In some organizations, you are expected to be in
the meeting room at 8:55 and the meeting will
begin promptly at 9:00.
In other organizations 9:00 means begin by 9:10.
9:00 to 9:10 is set aside as a time for socializing

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Example of a Team Norm

When a high ranking member of the organization

proposes an idea which you dont support, it is the
norm to:
Say you agree even if you actually dont.
Be silent and stay noncommittal.
Disagree in a way that shows a great deal of
deference.
Disagree, forcefully (but politely) presenting your
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Developing Team Norms

Implicit team norms may develop naturally over

time as teams work together, and grow to
understand each other.
Teams can explicitly state team norms to direct
team behavior (make it more effective).

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Individual Exercise (5 minutes)

Imagine that you have just been assigned a

three-week team project.
List as many team characteristics as possible
of your dream team.
Example(s):
My team Starts and ends meetings on time.
Makes decisions supported by all team members.
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Team Exercise (5 minutes)

Form your teams.

Choose a recorder.
Drawing on your individual lists, produce one list
of ideal team characteristics.

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Share (10 minutes)

Each team shares their dream teams

characteristics.

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Individual Exercise (5 minutes)

For each team characteristic, list the

individual characteristics that contribute to
the team characteristic.
Example(s):
Team Characteristic:
Starts and ends meetings on time.
Individual Characteristics:
Come to the meetings a few minutes early.
Come to the meetings prepared.
Stay focused on the tasks.
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Team Exercise (5 minutes)

Get back into your teams.

Choose a recorder.
Drawing on your individual lists, produce one list
of ideal individual characteristics for each
team characteristic.

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Share (10 minutes)

Each team shares the individual characteristics

for a couple of their team characteristics.

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Questions?

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