QUESTIONNAIRE

Respected Sir / Madam,

I am student of University School of Business Studies, as a part of my Research I have
designed questionnaire on the topic Customer satisfaction towards online shopping. All
the data will be kept confidential and will be used just for analysis of the project. I request
you to tick the option which in your opinion believes to be true.
Project guide: Dr. Amandeep singh
(Assistant Professor)
Thank you.
1. Gender
(a) Male

(b) Female

2. Age :( in years)
(a) Less than 30

(b) More than 30

3. What is your marital status?

(a) Married

(b) Unmarried

4. Family income (Rs. Per month)

(a) Below 20,000

(b) 20,001-40,000

(c) 40,001-60,000

(d) 60,001 above

5. Do you use the internet?

Yes ( )

No (

6. On average, how often do you shop online?

Every day ( ) weekly ( )

once a month ( ) more than once a month ( )

7. Do you think online shopping helps you to save time?

Yes (

no ( )

8. Do you think online shopping helps you to save the money?

Yes ( )

no (

9. Do you think online shopping helps you to have wide variety of product?
Yes (

no ( )

10. Do you think online shopping helps you to find rare product?
Yes ( )

no ( )

11. Have you ever return the products purchased online.

Yes (

no (

12. Are you overall satisfied with your experience of online shopping?
Yes (

no (

Please rate the following statements from 1 to 5, where

1- SD (Strongly Disagree)
2- D

(Disagree)

3-N

(Neutral)

4- A

(Agree)

5- SA (Strongly Agree)
SA

13. Are you satisfied with the quality of services from these online shops?

14. Are you satisfied with the speed of delivery of online shopping?

15. Do you think there is difference b/w your expectation and the real products received by
you through online shopping.
16. Online shop deals with your complaints very well.

SD