C146= JUMP

PAR I/O SER I/O

AC IN
8
5 2 XFORM
1 3
PROM POWER
F US E

9 1
INTER-
1 2a
M O T OR

2 SUPPLY
6 FU SES
7

(S E E B E L O W )

LOCK 10 OPT I/O CPU XFORM

4
4

MAIN BD
3

SWI TCHE S

COVER
OPEN REAR P O SENS

TENSION WIRE
P U L L TR

S E N S OR

B AIL A RM
SOLENOID
TOP PO SENS

PF
D E F G H I J K L M N
TRACTOR
SELECT PLATEN
RESISTOR

JUNCTION CR
B C
BOAR D JAM 35V
A

GEA R BO XES

RIBBON/TRA CTOR

SELECT

BELT TENSION

PRINTHEAD 4 KG

RF
PA PER WIDT H

SEN S

TIMING TIMING FENCE

SENS

PG
PG SENS

PG H P

SEN S

PRINTHEAD CABLE

HEAD

BOARD

TIMING SENS LINE

FRONT PO SENS

FUSES ON MAIN BOARD: TENSION WIRE

TRACTORS
F1= SOL/PF
F2= PG
PA
PERSELECT
PA US E LF/FF TEAROFF MICROFEED TOPOFFORM PITCH
POWER LOAD

10

PAPER

F3= RF
12
OUT

17

FRONT/REAR

OPERA TOR PA NEL

FUNCTIONAL DIAGRAM
DFX-5000 + RRB 11/95/REVD

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 STK - 1 CR 4 T2
FUSE F1
15a
1
2
37V TRANSFORMERS
DRIVER B PF
STK - 2 L1
AC IN
3 2
T1
POWER SUPPLY
DRIVES PIN NOS 3
DRIVER A 1 5
3.4.5.6.8.13.14.15.18.
1
OPTIONAL
CUTTER

COVER 2
OPEN
SENS SERIAL DATA INTERLOCK
PARALLEL DATA

12 SW
IC2 13
3
CP
4 10
TRANSISTORS GP2
PROM REAR PO SENS
1
PINS 1.2.7.9.10.11.12.16.17
IC1
C204 MAIN
5 OPTIONAL I/O
11
TENSI ON W I R E
9 SOLENOID
15

7 14
16 BAIL ARM
8 6

TOP PO SENS
PULL
TRACTOR MAGNET ROLLER

C D E F G H I J K L M
PLATEN
TRACTOR
SELECT PF MOTOR
CR
B
JUNCTION N O
BOARD JAM 37V
P

FAN
A

GEAR BOX ES
Q

R
R I BB ON/ TRA CTOR
BELT TENSION
SEL EC T P A P E R W ID T H PRINTHEAD 7KG

RF
SENS

RIB
SENS TIMING
SENS
TIMING FENCE
PG
PG SENS
MOTOR
PGHP
MECH FAN SENS

PRINTHEAD CABLE

C B A

TENSION WIRE TRACTORS

2
1 3 5

8
1
PPOO W
W FF OO NN TT PP IITTCC HH CC OO PPYY TTOO FF LLFF // FF FF M
M IICC RR OOFFEE EEDD PPAA UU SSEE TTRR SSEE LLEECC TT

PAP
OUT
2 4

SUB BOARD PAPER SEL

RIBBON
TTEE AA RR OO FF FF

RR EESSEETT FF TT RR RR

DIP SWITCHES
OPERATOR PANEL

EPSON AMERICA, INC. TRAINING DEPT.

DRAWING NAME DFX-8500 Functional Diagram DATE AUG. 98

DRAWN BY R. Bohn REV ISSUE

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 DFX 5000+ SYMPTOM RECOGNITION EXERCISE

Connector Designation Symptom - Critical/Non-Critical

CN N Platen Gap Home Position Sensor On Power-up > Grinding Noises, (P.S.D.)

CN M Tractor Select Sensor On Power-up > 1) No loading of Paper/

2) Tractor Cam Spins Around and Around

CN L Ribbon Feed Motor On Power-up > No loading/ No ribbon adv.

Power Led and Pitch LED on

CN I Top of Paper Sensor When loading paper, Paper Bail doesn’t

close when it should.

CN H Rear Paper Out Sensor On Power-up, > Doesn’t Reconize paper in

in Tractor/ Bail Doesn’t open, Paper Crams.

CN G Front Paper Out Sensor

CN F Paper Jam Sensor

CN 10 Carriage Home Timing Fence

( on Main Logic Board )

CN D Paper Bail Solonoid

CN B Carriage Resistor

CN C Carriage Motor

CN A Paper Feed Motor

CN E Pull Tractor Sensor

CN J Paper Thickness Sensor

CN K Platen Gap Motor

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 start

B
Load Paper A Is Alpha Use MicroFeed Is Print
in Front
Value N buttons to N Pattern
Tractor
Correct? Correct Value Correct?

Y Y

Pres s & Hold LF/FF, Press Pause Press Pause

MicroFe ed^ & Button and Button and
Front/Rear buttons. Listen for 2 Listen for 2
Turn Power On beeps. beeps.

Press LF/FF The Gamma Press LF/FF

Press "LF/FF button. The Value should be button. DRA SPD
to Load Paper Gamma Value is left at 1 Pattern is
Printed. (Factory Printed.
Setting)

If Gamma Value
Press "Pause Is Print
is correct Press
button to Pause and N Pattern
Un-Pause Listen for 2 Correct?
Beeps
Y

Press Pause
Pres s "LF/FF" Pres s LF/FF button,
button and
button. The BETA the Flying Time
Listen for 2
Value is Printed. pa ttern is Printed
beeps.

Correct BE TA Value by Press MicroFeed Up to Follow ing same

Is Beta Pressing "MicroFeed"^ mov e ev en lines right. sequence, continue
Is Pattern
Value N to Increment by 1.
Aligned?
N Press MicroFeed dow n thru BT3, NLQ &HMSK
MicroFeed Dow n to to mov e ev en li nes Speeds corr ecti ng
Correct
Decrement by 1. left. . each pattern as you go.

Y Y

Press Pause Press Pause Press Pause after last

pattern is Pri nted. Then
button and button and
Press TOF Button,
listen for 2 listen for 2 Paper is then backed
Beeps. beeps out of P rinter.

Press LF/FF Turn

Pres s LF/FF button. button. SDR SPD Powe r Off.
The ALPHA Value is
Bi-directional Settings
Printed.
Go to A pattern is Go to B Saved.
printed

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 EPSON DFX-5000+
Adjustment Chart
START- paper LOAD paper, NOTE- For BETA adj..
in printer. Hold then PAUSE,
LF,MF & LOAD to enter TEAROFF = "0" (Max)
Tractor; PoW On STEP 1.... TEAROFF = +10
= +1
= -1

1- BETA (PH Gap)

2. ALPHA (PH #)
3. GAMMA (LEAVE AT 1)
4. FLYING TIME M O D IFY C YC LE

5. SDR SPD "LOAD" to re-print

6. DRA SPD Arrow Up/Dwn

to modify

7. BT3 SPD
NOTE: To clear machine
8. NLQ SPD that is BETA-Locked (Beta
too high, won't initialize):
Power on holding TEAROFF,
9. HMSK SPD MF UP, PAP SELECT. This
returns BETA to ZERO.

NOTES: PAUSE =..................... Yes, go to next step

LOAD = ........................ Print; or Retry
MICRO UP/DWN =....... Adjust
TOP OF FORM =......... End and Save/ Pow/Off.
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 DFX-5000+ PRINTHEAD TEST POINTS
PIN 16
TO PRINTHEAD

PIN 1

CABLES FPC1 & FPC2

CABLE FPC1 CABLE FPC2

PIN# SIGNAL PIN# SIGNAL

___ _________________ ___ _________________
1 PHPIN WIRE #5 1 PH PIN WIRE #7
8 ohm
2 PHPIN WIRE #9 2 PH PIN WIRE #3
3 COMMON FOR WIRE# 1,3,5,7,8,93 PH THERMISTOR 10K
4 " 4 PH THERMISTOR
5 " 5 PH PIN WIRE #2
6 " 6 PH PIN WIRE #6
7 PHPIN WIRE #8 7 PH PIN WIRE #4
8 COMMON FOR WIRE# 2,4,6 8 NC
9 " 9 VCC
10 PH PIN WIRE #1 10 VCC
11 FAN MOTOR B 60 ohm 11 GND
12 FAN MOTOR COMMON 12 GND
13 FAN MOTOR A 60 ohm 13 CH A
14 FAN THERMT2 14 K
15 FAN THERMT1 50K 15 CH B
16 NC 16 E

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 DFX-5000 + DRIVER TEST POINTS
(Test with power Off, CN6 Unplugged)
REQUIRED METER
DEVICE TP#1 TP#2 ACTION READING
Carriage Motor Ground (GP) Pin 55, 57, Put positive lead .6 consistent within
Drivers 59, 61 (CN on TP#1 and ± 20%
6) on main negative lead on
board TP#2.
Printhead Fan Ground (GP) PIN 1, 4 Put positive lead .6 consistent within
Drivers (CN 6) on on TP#1 and ± 20%
main board negative lead on
TP#2.
Paper Feed Motor Ground (GP) PIN 56, 58, Put positive lead .6 consistent within
Drivers 60, 62, on TP#1 and ± 20%
(CN 6) on negative lead on
main board TP#2.
Platen Gap Motor Ground (GP) PIN 40, 41, Put positive lead .6 consistent within
Drivers 42, 43, on TP#1 and ± 20%
(CN 6) on negative lead on
main board TP#2.
Plunger Drivers Center Pin Outside Pin Put positive lead .6 consistent within
(Q17, Q27) on TP#1 and ± 20%
negative lead on
each TP#2.
Ribbon Feed Ground (GP) PIN 35, 36, Put positive lead .6 consistent within
Motor Drivers 37, 38, on TP#1 and ± 20%
(CN 6) main negative lead on
board TP#2.
Printhead Drivers Ground (GP) PIN 9, 13, Put positive lead .6 consistent within
15, 16, 18, on TP#1 and ± 20%
20, 21, 23, negative lead on
25 (CN 6) TP#2.
main board

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 DFX-5000 + MOTOR, SOLENOID TEST POINTS
(Power Off)

REQUIRED METER
DEVICE TP#1 TP#2 ACTION READING
Carriage Motor PIN 1 PIN 2 Put one lead on 9 ohms ± 3 ohms
(CN C) TP#1 and the other
lead on TP#2
Carriage Resistor PIN 1 PIN 2 Un Plug 150 ohms ± 10%
(CN B) Connector
Paper Feed Motor PIN 1 PIN 3, 4, 5, 6 Put one lead on 3 ohms ± 10%
(CN A) TP#1 and other
lead on TP#2
Ribbon Feed PIN 1 PIN 3, 4, 5, 6 Put one lead on 150 ohms ± 10%
Motor (CN L) TP#1 and other
lead on TP#2
Platen Gap Motor PIN 1 PIN 3, 4, 5, 6 Put one lead on 250 ohms ± 10%
(CN K) TP#1 and other
lead on TP#2
Paper Bail PIN 1 PIN 2 Put one lead on 9 ohms ± 10%
Solenoid (CN D) TP#1 and other
lead on TP#2

POWER SUPPLY TEST POINTS

(Test Connector On Power Supply)
REQUIRED ACTION
VOLTAGE TP#1 TP#2
5 VDC PIN 7 PIN 9 Put negative lead on TP#1
(CN 3) and positive lead on TP#2.
35 VDC PIN 1 PIN 3 Put positive lead on TP#1
(CN 2) and negative lead on TP#2.

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 DFX-5000 + SENSOR TEST POINTS
METER
SENSOR POWER TP#1 TP#2 REQUIRED ACTION READING
NAME Pos. Lead Neg. Lead
Paper Width On PIN 1 (Blue) PIN 2 Insert and remove paper from Toggles
Small white (Black) sensor next to printhead. between 0 and
connector behind 1.0 VDC.
printhead
Carriage Motor On PIN 3,4 PIN 1 Move printhead left to right Toggles
Timing Sensor (CN 10) on main (CN 10) slowly. between 0 and
board 5 VDC.
Rear Paper Out On PIN 2 PIN 1 Manually press and release Toggles
(CN H) (CN H) sensor switch on rear, left between 0 and
tractor. 5 VDC.
Front Paper Out On PIN 2 PIN 1 Manually press and release Toggles
(CN G) (CN G) sensor switch on left, front between 0 and
tractor. 5 VDC.
Top-of-Paper On PIN 2 PIN 1 Manually raise and lower Toggles
(CN I) (CN I) paper bail. between 0 and
5 VDC.
Paper Jam On PIN 1 PIN 2,3 Manually turn rubber roller Toggles
(CN F) (CN F) at column 5 of platen. between 0 and
5 VDC.
Platen Gap On PIN 2, 3 PIN 1 Rotate carriage rail slowly. Toggles
Sensor (CN J) (CN J) between 0 and
5 VDC.
Platen Gap Off PIN 1 PIN 2 Toggle switch by rotating Toggles
Home Position (CN N) (CN N) carriage rail all the way between 450
towards you and away. ohms and
short.
Interlock Off PIN 1 PIN 2 Toggle switch on left side Toggles
Switch (CN 9) main frame near rear cover. between open
board and short.
Pull Tractor Off PIN 1 PIN 2 Toggle switch on left side Toggles
(CN E) (CN E) frame behind paper bail. between 450
ohms and
short.
Tractor Select Off PIN 1 PIN 2 Rotate ribbon drive gear Toggles
Previous Page (CN M) (CN M) mechanism until sensor between open Next Page
toggles. and short.
 D F X - S E R I E S

6-BEEP CODE

DFX PRINTERS
6-BEEP CODE

Technical Document
DOES PH YES-FOR DFX-8000
NO- FOR EITHER DFX MOVE TO Y
N LEFT OR RIGHT
AND STOP?

YES- FOR DFX-5000+

DFX-5000+
___________________
1. TMG SENSOR BAD OR
NOT ALIGN

2. TMG BELT

3. CONNECTIONS

Epson America, Inc.

4. CR RAIL NEEDS LUBE
CHECK
_______________
1. INTERLOCK
2. 35VDC DFX-8000
3. CR MOTOR _____________
4. CONNECTIONS 1. SLAMS RIGHT... HOME SENS
BLOCKED
---------------------------------------------
2. SLAMS LEFT... HOME SENS
NOT WORKING
-----------------------------------------------
3. CR RAIL NEEDS LUBE

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 DFX -5000/5000+ / 8000
Common Symptoms

On the DFX Series printers, most of the errors can be determined by performing
the test points.
When performing test points , if a motor , solenoid or print head are found to be
faulty ... ALWAYS check the corresponding DRIVERS , on main/driver
board.(diode check)

The 5 most common errors that may occur are the following:

1) cariage errors -- ( indicated by 6 beeps )

2) sensor errors - ( several different symptoms )

3) errors that may require an adjustments

4) motor / mechanical

5) Paper Handling problems

Topic : Carriage Errors

** Refer to 6 - beep code flow chart on page - **

** Never over look the following:**

*** interlock switch ***

** home position sesnor **
connections
carriage motor
print head dampers
DFX5000+ ( timing rail )
Intermittent Errors are usually caused by the Paper Width or Carriage Encoder
sensors.( note : still check all the above )

Topic : No Error Codes

(1) Symptom : Lights ON/off no functions. ( brain dead )

Possible Solutions : Parallel port may be shorting to GND. unplug cable from computer.(Make sure
computer is turned ON.)( check all plug connections )
Defective Proms
Defective Main board, (check voltages on power supply) .
( Note : if DFX 5000+ unplug from from outlet and let sit for 5 min. before turning back on... )

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 Topic: Sensor Errors

** note: there are 4 standard sensor types that are used in Epson Printers, as follows:
Magnetic(hall effect), Mechanical , Thermal (thermistor), Photo(optical).

(1) Sensor : Home Position Sensor ( H.P. Sensor [ Photo, DFX5000,8000 )

Error indicated : CARRIAGE ERROR , Print head may slam off one end off the mech. , also print
head may move in the opposite direction ( away from home ) / not move at all .

Action (Photo) : this sensor could get blocked by paper particles/dust. ( Perform Prev. Main.) Try
cleaning.

(2) Sensor : Thermister (print head) ( thermal )

Error indicated : The print head thermistor monitors the temp. of the print head.
If the sensor reports excess heat, it may do one or all of the following:
Stop and Start printing ( suspend printing ).
Reduce Print Speed.
Move print head with out printing.
Turn on a Print Head fan.
Or a combination of the above.
If none of these actions cool down the print head. The printer will shut down , may also get a
thermistor error.
Action : Check the resistance of the thermistor @ room temp. Cup print head in hand , take another
reading , depending on the config. of the thermistor , the reading should go up or down.
If not , replace print head.

(3) Sensor: Paper width sensor ( photo )

Error indicated : The width sensor will fail one of two ways, it will either think paper is there , or not
there. If it thinks paper is there (across the entire platen ) you may find that it prints on the platen.
If it doesn’t see paper at all it may assume left margin is 0 and the right margin is 0 (lq-2550)
The printer may just feed paper through without printing.
With the Dfx -Series , you may get a 3 beep error code , indicating a incomplete paper exit.
as well when on-line is attempted the print head will go from right to left , trying to register the paper
width , but will not go on-line.

Action : Perform Preventative maintenance. Since the PWD is located on the ribbon mask , it may get
a build up of ribbon fiber in front. As well paper dust and stuck labels are quite common.

(4) Sensor: Carriage Belt Encoder Sensor ( photo - dfx-5000+ -only )

Error Indicated : This sensor reports to logic where the print head carrier is at all times.
If this rail gets damaged or dirty , it would show up on the print out as erratic print margins.
Inconsistent printing would be another . ( I.E. prints 1/2 a line skips about 1/4 of the line then
continues to print the last part of the line. )
If a ribbon jam or paper jam occurs , in the event of removing such a jam, the timing rail may get
misaligned. The rail should lay flat 1/4’ above the bottom of the mech. , as well the rail should pass
through the middle of the sensor.

Action : Perform preventative maintenance , check positioning of rail ,

test sensor. should toggle 0v-5v .

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 Topic: Sensor Errors cont’d:

(5) Sensor : Carriage Motor Encoder (photo - dfx-8000 )

Error Indicated : (function similar to #4)Usually indicates a carriage error ( 3 X 2 beeps = 6 )
Could also cause incorrect margins.

Action : ( Sensor is embedded inside the carriage motor. ) Test sensor , should toggle from 0v-5v.
If doesn’t toggle , replace carriage motor.

(6) Sensor : Rear/Front PE

Error Indicated : Sensor indicates whether or not paper is loaded on the tractor assy’s.
If not detecting paper when changing between tractors it will eject paper off the tractor .
Next the printer will indicate an incomplete paper eject. It will not change between tractors.

Action : Insure that sensors toggle manually , ( easily ) Check for jammed paper.
Test sensor , should toggle from 0v-5v.

(7) Sensor : Platen Gap Home Position ( mech. - dfx5000+)

Error Indication : This sensor informs logic that the platen(print head gap is at it’s ref. point.)
You get a carriage error if the printer doesn’t get the signal of this sensor toggling.

Action :To test the mech.(dfx-5000+) the sensor should toggle open-short.

(8) Sensor : Jam (mech.)

Error Indicated : If this sensor stops rotating during printing/paper feeding , the printer will indicate a
paper jam. Usually the paper has come off the tractors , but still disabling the sensor. If the sensor is
not functioning properly you might observe that paper loads fine , prints approx. 12 lines and stops.
By pressing the PAUSE button the printer will continue printing.

Action : Insure that the paper path has no obstruction. Perform Preventative maintenance.
Make sure the paper source is in-line with the tractor assy’s.
Test the sensor by loading paper , using the micro feed buttons advance the paper through the printer.
The sensor should toggle between 0v-5v constantly. If not replace sensor.(or intermitt.brd.(junction)

(9) Sensor : Top cover (magnetic , older ver.5000+ was mech. )

Error Indicated : Will indicate case open.

Action : Insure that the sensor is not damaged or blocked.

Make sure that top case closes properly.
Replace Sensor.

(10) Sensor : Platen Gap Thickness/Timing Sensor ( photo - Dfx - series )

Error Indicated : Print head may jam against platen/ faint print . Won’t load paper , tractors jerk and
the print head moves in and out . Or it may load paper in and eject it multiple times before allowing to
print.

Action : Test sensor , should toggle from 0v-5v. If not , replace it.

(11) Sensor : TOP / Upper P.E. ( dfx - series ) ( photo )

Error Indication : Will give incomplete paper eject. Won’t load paper. Won’t change tractors.
Paper bail will open and close then give an error.

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 Action : Check sensor located under the paper bail . Insure that paper or labels are not stuck in front of
sensor. Clean sensor. Test sensor ( should toggle from 0v-5v)
Replace sensor.
Topic: Sensor Errors cont’d:

(12) Sensor : Pull Tractor

Error Indication : If printer thinks the pull tractor is installed when it’s not, the following symptoms
would occur: Tear-off feature will not work. - Top of Form seems irregular.
If the Tractor is installed and the tear-off feature works ,then the sensor is not working.

Action : Insure that sensor toggles ( easily ) Test sensor for ( open - shorted )
Replace Sensor.

(13) Sensor : Tractor select sensor ( mech. - dfx - series )

Error Indicated : Won’t load paper , Won’t switch between front-rear tractors.

Action : Test sensor. Clean sensor , insure proper movement.

Replace it.

(14) Sensor : INTERLOCK SWITCH ( dfx - series , mech. )

Error Indication : If top cover or the switch is bent and not closing properly .( dfx-5000 may print
very slow without giving an error
The printer will indicate a carriage error !!! ** Never over look the Interlock switch. **

Action : Make sure that the cover closes properly and that the arm on the switch is not bent.
Replace.

Topic: Problems that may require an adjustment

(1) Symptom : When using Tractor fed paper, it will jam intermittently.
Possible Cause :(a) - Tractors are mis-aligned.

Solution : (a) - Re-align tractors

(2) Symptom : P/H jams up , inconsistent margins , won’t load paper ( constant carriage errors )
Possible Cause : (a) - dirty carrier assy. or obstruction .
(b) - loose timing belt.
(c) - Platen Gap Motor backlash may be out.

Solution : (a) - Clean carriage shaft

(b) - Adjust Timing belt
(c) - Perform adjustment

(3) Symptom : Characters Misaligned

Possible Cause :(a) - Bi-directional printing is not working properly.

Solution : (a) - Requires Bi-di. adjustment (temp. fix is set to unidirectional print)

(4) Symptom : Faint print / top or bottom of characters missing

Possible Cause : (a) - Ribbon mask could be damaged or out of place.
(b) - Platen gap may be to close or to far away from the platen.
Solution : (a) - Re-install ribbon mask or replace.
(b) - Adjust platen gap values. ( see adjustments,i.e. beta alpha.)

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 (5) Symptom : Faint print on one side of the page.
Possible Cause : (a) - carrier shaft is misaligned.
Solution : (a) - Perform parallelism adjustment .
Topic: Motor/Mechanical Problems

(1) Symptom : Print Head moves slowly or stops ( gives carriage errors ).
Possible Cause : Dirty carrier shaft.
Possible Solution : Perform Preventive maintenance , clean the carrier shaft using synthetic oil , ( oil
that will repel dust, I.E. sewing machine oil ) Note : Do Not Use 3 in 1, or WD-40..,

(2) Symptom : Inconsistent Line Feeds . ( grinding )

Possible Cause :Broken Gears , or damaged L.F. Motor
Solution : Replace damage gears , or L.F. motor. NOTE : BEFORE replacing motor , be sure to
check drivers on main board. !!!

(3) Symptom : Ribbon Not Turning ( faint print )

Possible Cause :(1) defective ribbon
(2) damaged ribbon drive assy.
(3) platen gap to close
Solution : (1) Replace Ribbon
(2) Replace or re-install ribbon drive Assy.
(3) Adjust Platen gap . ( auto )

(4) Symptom : Print Head jams Against Platen

Possible Cause : (1) Damaged Ribbon
(2) Parallelism could be out, ( if printer was moved or shipped )
(3) Platen gap could be to close.
Solution : (1) Replace Ribbon
(2) Perform parallelism adjustment
(3) Adjust platen gap. (auto )

(5) Symptom : Print Jams , Incorrect Margins , Carriage Errors.

Possible Cause : (1) Obstruction in mechanism
(2) Dirty carrier shaft.
(3) Loose timing belt.
Solution : (1) Perform Preventative maintenance.
(2) Perform Preventative maintenance.
(3) Adjust belt.

(6) Symptom : Print Head movement erratic margins incorrect.

Solution : Check carriage motor. ( Check drivers on main board )(timing rail dfx-5000+)

(7) Symptom : Prints faint , grinds when adjust print head gap ( auto )
Solution : Check gapping mechanism , ( motor , gears , sensors , drivers )

(8) Symptom : Paper feeds in and out intermittently ( dfx - 5000 )

Solution : Check gapping mechanism. ( gears[broken/lubrication needed], motor ,drivers, sensor )

(9) Symptom : When loading tractors just jerk , will not load. ( DFX series , [5000 , 5000+ , 8000]
)
Solution : Check gapping mechanism. ( sensors , motor , gears etc. )

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 (10) Symptom : Print Head constantly over-heating .
Solution : Check print head mech,. ( fan , thermistor , coils , driver , ) (service)

** NOTE : ALWAYS CHECK GEARS , MANUALLY ROTATE MOTORS-with power off ... **
** BEFORE REPLACING MOTORS , ALWAYS CHECK DRIVERS ON MAIN BOARD!!!!!
**

Topic: Paper Handling Problems

(1) Symptom : Paper Constantly Jamming ( multi-part forms )

Possible Solution : Always check to make sure paper is within specs. ( # of parts, carbon counts as one
part). Always Check platen gap motor for proper operation.( PG.values .. see adjustments)
Check for obstructions in paper path.
Re-install ribbon and ribbon mask.
Check alignment of tractor unit. If it is removable , insure that it is installed correctly.(optional
pull)

(2) Symptom : Jams when using Labels.

Possible Solution : Always check specs.
Labels may be stuck under platen / on ribbon mask. ( not warranty )
**** NEVER BACK LABELS OUT OF THE PRINTER , THIS WILL CAUSE PROBLEMS
****

(3) Symptom : Paper jams with any paper being used.

Possible Solution : Check the platen gap values to insure proper setting.( see adjustments , i.e-beta
,alpha )
Check paper paths for obstructions.
Insure Tractor assembly is installed properly.( if optional in use )
Check tractor cogs for alignment .
If customer is using labels , label may be jammed under the platen. ( not covered under
warranty )
Could be damaged gears.

(4) Symptom : Tractor mode., Paper feeds forward when paper is supposed to eject.
Possible Cause : (a) Defective Paper select sensor. (service)
(b) Upper /top paper end sensor may be faulty.

Solution : (a) Check and Replace Paper select sensor.

(b)Check and Replace Paper select sensor.

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