Zobia Ghouri

Hounslow-London TW5 9JL

zobianaeemghouri@yahoo.com
PROFILE
A highly-motivated and personable individual with two years previous experience of delivering high quality face to face
customer service in the retail industry. Possesses excellent communications and has the ability to multi task in busy
working environments. Seeking to further existing experience in the retail sector.
KEY SKILL

Able to work well as part of a team and relate well to others

Experienced in handling customer enquiries and complaints in a calm and effective manner using own
initiative.
Flexible and adaptable attitude to work as demonstrated through previous shift work roles
Confident user of IT, including MS Office, email and internet.

WORK EXPERIENCE
Age UK | Hounslow

Teaching elder people computers (Basics) Jan- Feb (2016)

Sky | Osterley

Contributing to the team

Sales Assistant | Retail Shop, West Ealing

Assisting customers with product enquiries

Dealing with merchandise returns and customer complaints
Cash handling and till operation
Stock replenishment

EDUCATION & QUALIFICATIONS

West Thames College, Isleworth
BTEC Level 2 Diploma ICT (2015-Present)
BTEC Level 1 Diploma ICT (Grade C)
Functional Skills Numeracy (Ongoing)
IGCSE English (Ongoing)
Tambosi, Italy
Economics (PASS)
High School, Pakistan
SSC (PASS)
ADDITIONAL INFORMATION
Languages: Urdu, English, Punjabi, Italian and Hindi
REFERENCE
References are available on request.