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  • Selencarikci

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    Selen Carikci is a current Bachelor of Commerce student at Australian Catholic University majoring in Marketing and Management. She has work experience in customer service and administrative roles at various retailers like Forever New, Zara, and Woolworths where she demonstrated strong communication, organizational, and technology skills. Her resume highlights managing daily store operations, providing excellent customer service, training staff, and using systems like POS and Excel to track KPIs and ensure goals are met.

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    Selen Carikci is a current Bachelor of Commerce student at Australian Catholic University majoring in Marketing and Management. She has work experience in customer service and administrative roles at various retailers like Forever New, Zara, and Woolworths where she demonstrated strong communication, organizational, and technology skills. Her resume highlights managing daily store operations, providing excellent customer service, training staff, and using systems like POS and Excel to track KPIs and ensure goals are met.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    2 views1 page

    Selencarikci

    Uploaded by

    dylanmore1223
    Selen Carikci is a current Bachelor of Commerce student at Australian Catholic University majoring in Marketing and Management. She has work experience in customer service and administrative roles at various retailers like Forever New, Zara, and Woolworths where she demonstrated strong communication, organizational, and technology skills. Her resume highlights managing daily store operations, providing excellent customer service, training staff, and using systems like POS and Excel to track KPIs and ensure goals are met.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    Selen Carikci

    0414904600 selencarikci@gmail.com Sydney, Australia

    Education
    ACU (Australian Catholic University)
    Bachelor of Commerce Majoring in Marketing and Management 2020-2024
    Domremy College
    High School Certificate 2019
    Hubspot Academy 2021
    Certificate in Social Media Marketing

    Work Experience
    Supervisor + Customer Service Assistant
    Forever New Australia - Current Position
    - Support the Store Manager in various administrative tasks, including providing reports on store, employee, daily budgets and
    product performance
    - Oversee daily store operations, including opening, closing, and maintenance tasks.
    - Conduct daily briefings and debriefings to communicate sales targets and performance expectations
    - Motivating the team to achieve optimal results in KPI’s
    - Engaged and maintained relationships with customers in order to build customer loyalty as well as to increase sales opportunities
    - Assisted with stock replenishment
    - Ensured superlative customer service standards and created a memorable experience through visual merchandising and styling

    Receptionist and Admin Assistant


    AC Cleaning Supplies Pty Ltd 2019-2020
    - Handled direct external communications to proper channels including 50+ phone calls as day, emails
    - Supported CEO in arranging appointments and other daily duties
    - Communicated directly with suppliers and customers
    - Accomplished managing documents through spreadsheets on Excel with 100% accuracy, meeting all deadlines
    - Coordinated schedules, meetings and appointments for senior managers

    Customer Service Assistant


    ZARA Australia 2020-2021
    - Curated displays of rotating clothing in accordance with marketing campaigns & played role in visual merchandising
    - Improved daily sales revenue by tracking KPI and meticulously handling 100+ POS system transactions ensuring seamless
    cashflow
    - Managed opening/closing of store with 100% accuracy
    - Anticipated customer needs and provided them with high quality service while upholding brand standards and values

    Customer Service Assistant


    Woolworths 2017-2019
    - Cooperatively worked in teams of 20-30, as well as individually in order to achieve 100% efficiency and productivity
    - Successfully trained 4 new staff members
    - Provided exceptional customer service to 200-300 customers per shift using POS systems
    - Used ESL systems to maintain proper labelling of over 2000 items of inventory throughout the store.

    Skills
    Excellent written/verbal communication skills
    Organised
    Can-do attitude
    Tech savvy
    Attention to detail
    Ability to multi-task
    Hands on approach
    Collaborative and coordinated
    KPI and results driven

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