DAGLINE NAA AKUYEA ADDY

Mobile: +233554765113
Email: addydagline@yahoo.com

PROFESSIONAL SUMMARY
A results-focused professional in Communications and Customer Experience, consistently prioritizing
customers and delivering exceptional service for notable profitability and customer delight. I am ready to
bring substantial value to your organization, further positioning it as the preferred choice for customers.

SKILLS AND COMPETENCIES

 Communication and Interpersonal Skills

 Leadership and Team Development
 Public Relations
 Administrative and Organizational Skills
 Microsoft Suite

WORK EXPERIENCE

ZOE WOODIE LIMITED

Customer Experience Manager October 2022 - Present

 Provided exceptional customer support by promptly addressing inquiries, processing orders, and
delivering detailed product information, achieving a customer satisfaction rate of 90%
consistently.

 Strategically elevated the overall customer experience through targeted initiatives, resulting in a
measurable 15% increase in customer satisfaction scores over the course of a year.

 Successfully led and motivated a team to foster a positive and collaborative work environment,
contributing to a 20% improvement in team cohesion and productivity.

 Demonstrated a client-centric approach by building and maintaining strong relationships with key
clients, leading to a 25% increase in client satisfaction and repeat business.

 Implemented customer feedback mechanisms, resulting in a 30% reduction in customer

complaints and notable enhancement in service quality.

 Introduced training programs focused on effective communication skills, leading to a 15%

improvement in staff communication and customer interaction.
E. SERVICES AFRICA LIMITED
Brands Relationship Officer June 2022 – October 2022

 Consistently delivered effective solutions to customer challenges, maintaining an impressive 95%

success rate on a daily basis.

 Proactively educated customers on product usage daily, significantly elevating overall customer
satisfaction and delight.

 Played a key role in collaborative team efforts to consistently surpass weekly customer
satisfaction targets.

 Strategically gathered valuable insights from customers, directly contributing to heightened levels
of customer delight and loyalty.

 Demonstrated exceptional efficiency by consistently surpassing the daily target of handling 100
customers, showcasing strong communication, interpersonal and organizational skills.

EDUCATION
 UNIVERSITY OF PROFESSIONAL STUDIES, ACCRA 2022 - 2023
Master of Arts in Brands and Communications Management

 UNIVERSITY OF CAPE COAST, CAPECOAST 2016 - 2020

Bachelor of Arts (Arts - English)

 ACHIMOTA SENIOR HIGH SCHOOL, ACCRA 2011 - 2014

CERTIFICATES

 Microsoft Office - Alison (CPD Accreditation)

 Becoming a Customer Service Executive - Alison (CPD Accreditation)
 Foundations of Project Management – Coursera (Google)

REFEREES
Provided upon request