Lou Brisbane

A: Rozelle (2039, NSW)

Tel: +(61) 0430 038 378
E: loubrisbane@protonmail.com

Available immediately for secretary/EA roles.

Short profile:

Degree-educated Business Operations & Administration professional with strong interpersonal

and communication skills. Excellent at providing high-level clerical support, creative problem
solving and working under pressure. Previously managed a small sales office, where I delegated
all office and events management, including project-managing companywide Christmas events
and planning yearly incentives for the administration team.

Education:

B.A. English Language & Literature Grade: 2.1

(Dissertation: Distinction) 2017 - 2022
Open University
DipH.E Journalism (National Council of Journalism accredited) Grade: Merit
London South Bank University 2012 – 2014

Work History:

Secretary to Dr Issma Katib (General Practitioner) Start: 03.10

Baylife Medical, Neutral Bay (NSW) End: current

• My duties include providing secretarial/PA services to the doctor and

her clinical team, where I am expected to triage patients,
communicate with government agencies, write referral emails and
manage Dr Katib’s work calendar and personal diary. I am also in
charge of maintaining accurate filing systems and continually
developing administrative practices to ensure order and efficiency in
the office.
• Adhoc financial admin tasks including, sending invoices to Medicare,
reconciling and settling daily bank statements for the clinic.
• On occasion, I also provide comprehensive PA support to Consultant
Vascular Surgeon Dr Nedal Katib, where I ensure smooth
communication between hospital staff and patients, answer inbound
phone calls and book patients into clinics using Medilink software.

International Admissions Administrator Start: 01.21

University of Gloucestershire, Cheltenham (UK) End: 08.23

• Oversaw all elements of the student experience, from being the first
point of contact for prospective postgraduate applicants, to
troubleshooting on complex visa queries and fielding phone calls from
international agents.
• Acted as a spokesperson for the Admissions department at roadshow
events, where I generated interested in student enrolment, supervised
junior staff members and coordinated breaks for amb
• Chaired a committee of volunteers to create a peer buddy system for
new international students. The scheme aimed to minimise culture
shock and homesickness by assisting students in finding their feet in
the UK and signposting them to relevant student support services.

Admissions Clerk Start: 01.20

Clifton College, Bristol (UK) End 01.21

• Anticipated and met family’s needs by quickly responding to email queries and
taking overseas phone calls.
• Made appointments for domestic and international families, bearing in mind time zone
differences and potential clashes of schedules.
Lou Brisbane
A: Rozelle (2039, NSW)
Tel: +(61) 0430 038 378
E: loubrisbane@protonmail.com

Available immediately for secretary/EA roles.

• Consistently adhered to the school’s high-standards for customer service by engaging
in discussions with families and agencies, briefing on what the school offers and
managing expectations around the admissions process.

Business Services Executive Start: 09.17

People Source Consulting, Bristol (UK) End: 01.20

• In charge of all office & facilities management for the company, where
I was tasked with writing and updating health and safety plans,
coordinating with a bank of suppliers and overseeing orders of
monthly stationery and office supplies.
• I also assisted with financial and sales administration tasks during
busy periods, which included raising invoices, chasing PO numbers,
amending contracts and supporting the accountant with month-end
duties. Where necessary, I provided Exec Support to the CEO and
Managing Director.
• Planned two annual Christmas parties for an office of 30+ people, as
well as being the person responsible for organising team events and
social outings.

Additional Courses:

120-Hour Teaching English as a Foreign Language (TEFL.org)

Grade: Pending
(2023)

Ultimate Copywriting - Write Copy That Sells! (Udemy.com)

Grade: Pass
(2023)

Emergency Adult First Aid (St John’s Ambulance)

Grade: Pass
(2020)

Skills:

Proofreading & editing

Completed audio typing training at VerbitGo and regularly received excellent feedback on my
proofreading work.

Research
Capable with qualitative and quantitative research; I achieved a distinction in my university
linguistics dissertation thesis, and can easily transfer these academic skills over into any type of
work-based reporting projects.

Microsoft Packages (Excel, Word, PowerPoint):

Intermediate Excel skills. Can use VLOOKUPS and other analysis functions to perform data
reporting tasks. Able to build charts and graphs to display findings. Confident with sorting and
cleaning raw data to keep spreadsheet current and relevant to business needs.

Words per minute: 70.