HEZRON GICHUKI KAMAU

SUMMARY CONTACT
• Sales Representative with over 3 years of experience as a Sales Manager Address: 3 Ballantyne St,
and Business Development Manager. Skilled in developing and Burwood East, VIC 3151
implementing sales strategies, negotiating contracts, and managing a
Phone: 0405 499 861
team of sales representatives. Strong background in marketing and
Email: Hezron60@live.com
market research.
• Excellent communication and leadership skills. Organized and motivated
employee eager to apply time management and organizational skills in
various environments. Seeking entry-level opportunities to expand skills
while facilitating company growth.
• Hardworking employee with customer service, multitasking and time
management abilities. Devoted to giving every customer a positive and
memorable experience.
• Responsible and motivated student ready to apply education in the WWW: Bold Profile
workplace. Offers excellent technical abilities with software and
applications, ability to handle challenging work, and excellent time
management skills. SKILLS
• Sales
• Business Development
EXPERIENCE • Marketing
Baker, 06/2022 - 08/2023 • Negotiation
Purple Sugarcraft - Nairobi, USA • Communication
• Assisted in the development and execution of marketing campaigns • Leadership
• Prepared dough for a variety of bakery items such as breads, pastries, • Team Management
pies, cakes and cookies.
• Market Research
• Decorated cakes with icing, sprinkles and other edible decorations.
• Customer Service
• Placed orders for additional supplies when necessary based on • Food Safety
production needs.
• Kitchen Safety
• Kept records of daily production numbers for each type of item
• Stock Rotation
produced.
• Weights and Measures
• Rotated stock as needed to keep freshness intact.
• Health and Safety Regulations
• Attended training sessions related to food safety procedures and
Management
techniques.
• Conversant in English
• Provided customer service by answering questions about menu items or
• Team Player
taking orders from customers.
• Active Listener
• Packaged and labeled baked goods with accurate descriptions and
ingredients.
• Operated ovens and other equipment to bake products according to
established recipes.
• Maintained accurate inventory of baking supplies and ingredients.
• Conducted market research and analyzed data to inform marketing
strategies
• Coordinated events and trade shows
• Managed social media accounts and created content

Tele Sales Agent, 01/2021 - 03/2022

Jiji.co.ke Kenya - Nairobi, USA
• Answered incoming calls from customers, provided customer service and
sales support.
• Identified customer needs and offered solutions to their inquiries.
• Built customer relationships by providing knowledgeable answers to
their questions.
• Processed customer orders using a computer system.
• Provided product information and answered any related queries.
• Researched pricing for products and services to provide accurate quotes
to customers.
• Developed strategies for retaining current customers as well as acquiring
new ones.
• Set up payment plans for customers who needed assistance in making
payments on time.
• Utilized active listening skills to ensure complete understanding of
customer requests.
• Advised clients on appropriate product selection based on their
individual needs.
• Maintained daily records of all contacts with customers via phone or
email.
• Followed up with customers regarding the status of their orders or
requests.
• Ensured that all customer complaints were addressed promptly and
professionally.
• Assisted in the development of marketing campaigns targeted towards
potential customers.
• Identified and pursued new business opportunities
• Developed and maintained relationships with key clients
• Managed a portfolio of accounts worth over $5 million
• Prepared and delivered sales presentations to potential clients

C.E.O & Founder, 01/2019 - 08/2023

Chess Mates Premier - Nairobi, USA
• Developed and implemented a comprehensive business plan to launch
the company.
• Created and managed the company's financial budgeting, forecasting,
and reporting systems.
• Train new players and increase popularity of the game in school
• Organize inter-school tournaments
• Built relationships with key stakeholders in industry associations to
promote brand visibility.
• Identified potential partnerships to expand the reach of the business.
• Negotiated contracts with vendors and suppliers for optimal pricing
structure.
• Formulate discussions and covering but not limited to theory, strategy
and tactics.
• Oversaw all aspects of operations including product development,
marketing, sales, customer service and finance.

EDUCATION AND TRAINING

Diploma in Business, 10/2023 - on going
Deakin College, Burwood Campus

Diploma in Project Planning and Management, 03/2020 - 12/2022

UON - Nairobi

Chess Instructor Certification, 04/2019

C.K - Nairobi

Certificate, F.I.D.E Chess Training By FM/IA Peter Long, 03/2019

U.C.K - Nairobi

A Level, 01/2015 - 12/2016

Aga Khan High School - Nairobi

O Level, 12/2011 - 12/2013

Lukenya Academy - Athi River, Kenya

ACTIVITIES AND HONORS

• Football
• Chess
• Scrabble
• Monopoly

LANGUAGES
English:

Full Professional

ACCOMPLISHMENTS
• Certified Chess Trainer by FIDE

CERTIFICATIONS
• Certified on Child and Safety Protection
REFERENCES
References available upon request.