RESUME

Muna Siddiqui Mail ID: m.munasiddiqui@gmail.com

Unit 356, 2 Thallon Street Mobile: 0410865530.
Carlingford, Status: Australian Permanent Resident
NSW-2118

Objective:

I am looking for a part time position in a retail industry, which allows me to

have work-life balance. I have an extensive experience in retail sales and also in
a customer facing role.

Work Experience:

 Worked as a retail sales person in Lifestyle – One of the leading retail

business in India from June 2016 to July 2018.
 Worked as a part time customer service executive (Voice and Email) for
AAPT – Australian Telecommunication Company, Sydney, NSW from
November 2018 to May 2019.

Job Profile:

 Taking Inbound calls from both Mobile and Business Customers for
AAPT.
 Handling customer technical requests.
 Building relationships with key account holders and ensuring service
levels are continuously improved.
 Maintaining KPI and ACH time.
 Communicating with internal and external customers

Skill Set:

 I am enthusiastic, hardworking and supportive.

 Reliable and committed to work.
 Work fast with strong attention to detail.
 Being patient and polite is my great Strength.
 I am good at working in teams and able to work independently.
 Serve and advice customers.
 Interacting with customers, maintaining high standard of work.
  Accepting new challenges and giving importance to time management.
Availability:

 Available Monday to Friday ( 9AM to 3PM)

References: On Request