Customer ' s Satisfaction Questionaire

To : . Company Name : .

Attn. : .
Subject : Answer the questionaire
For the best beneficially services we attend to improve to do for you. Would you please complete the questeinaire
as the following expectation by write down on only one box of each question you agree.
Your kind coperation to evaluate our quality of good and services will be more highly appreciate of us. Thank you.
Point : 5 = excellent 4 = very good 3 = good 2 = fair 1 = poor
Point
Title Remarks
5 4 3 2 1
1. Assignment Quality
Q1 As expectation
Q2 As standard
Q3 Compare with other contractor
2. Offering Quotation
C1 Agree with budget
C2 Appropriate with quality
C3 Compare with other contractor
3. Installation Service
S1 Advising & Solving problem
S2 Tool selection
S3 Instrument Selection
S4 Safety regulation
S5 Compare with other controctor
4. Delivery / Hand over
D1 On time schedule
D2 Correctitude
D3 Summary report
5. Communication
I1 Sale / Quotation
I2 Installation Service
I3 After sales service
Recommendation for better improvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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*** Please return the questionaire to Thai Meidensha office by Fax :(66) 02-792-4299 ***
F-TMD01-15 R01 E 16/04/2009