The St.

Regis Shanghai Standard & Procedure 上海瑞吉红塔大酒店 标准与程序

Position: Butler 职位:专职管家
Department: Housekeeping Dept. Head: Jevons Yang 部门：客房部 部门经理：仰平
GM Approval: Chuck Abbott Date: Aug 04, 2002 总经理批准：安奕德 日期：2002 年 8 月 4 日
Task: Butler Information Code: RM-BU-A058 任务：专职管家信息栏 序号： RM-BU-A058
Whiteboard
Standard: 标准：
One piece of white board is located in every butler’s pantry room, which is served as 每个专职管家工作间都有一块用来记录特定相应楼层客人信息的白板。专职
place of recording guest information of particular floors. Butler is responsible for 管家有责任在每个班次内更新白板上的客人信息。
updating guest information on the white board on a shift basis.
Procedures: 程序：
1. The information whiteboard contains the following information regarding to 1. 信息栏白板据特定相应楼层的住客/到客情况包括以下信息：
in-house/arrival guest on particular floors: a. 客人姓名
a. Guest name b. 房间号
b. Room number
c. 房态
c. Room status
d. Fruit d. 水果
e. Flower e. 鲜花
f. Personal bar f. 个人迷你吧
g. Complimentary pressing g. 免费熨烫
h. Service follow up h. 需跟进的服务

2. One white board shall be assigned for recording guest information of two 2. 一块信息栏白板用来记录两个楼层的客人信息。
floors.
3. 专职管家需在每日工作开始和结束时更新信息栏白板。
3. Butler shall update white board at the beginning and closing of his/her daily
duty.

Printed Date: 9/21/2000 PAGE: 1/1