CHRISTOPHER N.

METCALFE
 5154 9th Ave S. Fargo N.D. 58103 (701) 232-0155
 Metcalfe_45@hotmail.com

Education

 Spring 2001 Graduate of Valley City State University

 Bachelor of Arts Degree- University Studies
 Emphasis- Business
 Area of Concentration-Psychology, History, Theatre

Work Experience
January 2005-Present U.S. Bank Service Center
4325 17 Ave SW Fargo N.D., 58103
 Fraud and Dispute Phone Agent
 Assist customers by starting fraud claims
 Effectively resolve dispute related issues
 Ask questions to clarify the customers concerns

 Team Lead/Supervisor
Monitored and reviewed incoming calls for quality control
 Provided hands-on assistance to representatives with questions
 Reviewed call statistics and provided appropriate feedback
 Took customer service escalations to help resolve issues

 Customer service representative

 Answered incoming phone calls
 Assisted with credit card related questions
 Provided creative solutions to prevent re-occurring problems

September 2004 December 2004 Combined Insurance Company of America

West Fargo
 Sales Agent
Work and Renew Premiums
 Sign new applications
 Travel and cold calling

March 2001-August 2004 Sabir’s Fine Dining & Lounge

338 Wintershow Rd. Valley City, ND 58072 ph.(701) 845-0274
 Lounge Manager
 Make Schedules
  Train Employees
 Order Bar Supplies and wait tables.
Technology Skills

 Microsoft Office
 CD-Rom Digital Portfolio
 Windows XP
 Graduate of North Dakota’s first laptop
University

References

 Angela Vetter
Fraud and Dispute Supervisor
4325 17th Ave S
Fargo N.D. 58103
(701)-461-0453

 Timothy Cruff
Science Teacher Shanley High School
2325 26 ½ Ct. S
Fargo, ND 58103
(701) 293-0407

 Wendy Good
U.S. Bank fraud and dispute specialist
2561 Villa Dr S
Fargo N.D. 58103
(701)-429-3469 (cell)

 Mitch Caudle
IT Technician
1521 281/2 Ave S
Fargo N.D. 58103
701-307-0261