Heidi Sperling

4884 21st Ave SW Apt.108

Fargo, North Dakota 58103
Cell: (507)766-0875
Heidi.Sperling.1@ndsu.edu
Keywords
Professional, Flexible, Communication Skills, Multitasker, Problem Solver, Team Player,
Reservations, Night Audit, Follow Instruction
Professional Objective
To be a part of a dedicated team with in the hospitality industry where I can utilize my
education and extensive background in customer service to assure guest satisfaction.

Education
North Dakota State University
B.S. in Hospitality and Tourism Management
Minor in Business Administration
December 2012

Related Courses
Front Office Management, Tourism/Travel Management, Foundations of Management, Resort
and Spa Operations, Hospitality Industry Management Strategies
Internship
Hilton Garden Inn, Fargo, ND, Summer 2011
 Assisted General Manger with everyday tasks
 Helped Sales Manager with marketing project
 Helped perform front desk and housekeeping duties

Work Experience
Wingate by Wyndham, Fargo, ND, 2010-Present
Guest Service Representative/ Front Desk
 Trained new Guest Service Representatives
 Prepared and served guest socials
 Received and resolved guest complaints
 Utilized Opera and MSI Reservation Systems

NDSU Athletic Office, Fargo, ND 2008-Present

Ticket Sales Representative
 Handled ticket sales
 Organized several types of documents

Hyvee Grocery Store, New Ulm, MN 2006-2010

Customer Service
 Helped with any guest need
 Assisted manger with supervising
 Counted Registers and transferred money to safe

Heidi Sperling
4884 21st Ave SW Apt.108
 Fargo, North Dakota 58103
Cell: (507)766-0875
Heidi.Sperling.1@ndsu.edu

Activities
Hospitality Student Association, 2010-Present
Active Member

American Society of Interior Designers, 2009-2010

Active Member

References
Patrick Ragan
General Manager
Wingate by Wyndham
(701)281-9133

Kaye Ternes
Assistant Ticket Manager
NDSU Athletic Office
(701)231-6348

Jeff Huges
Assistant Store Manager
Hy-vee Grocery Store
(507)354-8255