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  • Service Marketig Article

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    nahidsiddique
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    Customer service should focus on quickly and simply solving customer problems rather than trying to delight them. The article recommends five strategies for effective and timely customer service including prioritizing speed over extra features, making self-service options readily available, empowering frontline employees to resolve issues, ensuring consistency across service channels, and using data to improve processes.

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    service marketig Article

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    Customer service should focus on quickly and simply solving customer problems rather than trying to delight them. The article recommends five strategies for effective and timely customer service including prioritizing speed over extra features, making self-service options readily available, empowering frontline employees to resolve issues, ensuring consistency across service channels, and using data to improve processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Service Marketig Article

    Uploaded by

    nahidsiddique
    Customer service should focus on quickly and simply solving customer problems rather than trying to delight them. The article recommends five strategies for effective and timely customer service including prioritizing speed over extra features, making self-service options readily available, empowering frontline employees to resolve issues, ensuring consistency across service channels, and using data to improve processes.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    ARTICLE

    Stop Trying to Delight Your Customers


    Harvard Business Review
    Research shows that customer most value simple, quick solutions to
    their problems. This article includes five strategies for providing
    effective and timely customer service that helps retain customers.

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