Communication Skills

Ideas
• Prepare content
• Faculty guide
– Slide & activity objective
– Faculty communication
• Storylines
• Probes
• How to take things forward
– Description
• Detailings that are required
• Points to be discussed
– Managing exceptions
• Anticipated queries or objection
• Handling them
 Program Structure – Day 01
Time
Module Topics Objectives Methodology
Lines
• Context setting
0930 - Introduction & Storylines, Practical
• Program objectives • Getting to know each other
1030 icebreaker situations & activity
• Sharing program expectations
• Refill to a perspective on
communication
• How communication works
• Derive the complexities in
• Communication elements
communication process
Introduction to • Communication complexities
• Understand various factors that
communication • One-to-one Vs group communication
requires change in communication
• Storylines in communication
style
• Module summary
• Practice of using storylines/parallels
to give more weightage to content
• Different communication styles
• Importance of removing barriers
• Identifying ones’ own style of
Enhancing
communication
communication
• Handling difficult style of communication
• Importance of non-verbal-communication
• Module summary
 Program Structure – Day 01
Time
Module Topics Objectives Methodology
Lines
• Role of listening in communication
• Becoming an active listener – key
0930 - elements of active listening
Active Listening
1030 • Empathetic listening
• Assumptions - what gets in the way
• Modules summary
• What is a perception?
• How is it formed?
Role of
• How one could change perceptions?
perceptions
• Role of perception in communication
• Module summary
• What is persuasion?
• Different ways of persuasion
• Key elements in persuasion
Necessary art of
• Getting to share understanding &
persuasion
agreement
• Reaching towards mutually beneficial
outcome
• Speaking to an audience
• Presentation planning checklist
• Basic presentation skills
Presentation
• Know your audience
skills
• Communicating while presenting
• Table dynamics (one to one or few)
• Questioning techniques
Put it all • Application of the learning on
together communication skills
 Introduction

Communica
tion for
Feather clarity
your Cap
Program
Objective
Communica
tion
storyline

Introduct
ion
activity