Professional Documents
Culture Documents
One of the main sales representative duties is to interest the buyers or the
purchasing agents to buy their company's products or services. They have to
approach people, introduce the product and encourage the customer to buy it.
RESPONSIBILITIES
They also need to solve the queries and concerns of the clients about the
company and its products. Sales representatives have to travel and visit the
prospective buyer, clients or purchasing agents. They should know the product
they are selling thoroughly, as they will have to demonstrate the products in
front of the clients.
PRESENTATION SKILLS
Prospect,
Engage,
Acquire
Keep.
Prospect is where the initial contact is made. It involves cold calling to find a
prospective client. The proper attitude to have, what types of first impressions
he or she can make and the best approach to take in that first phone call or
meeting.
Engage is what you do once you've found a candidate.. The sales rep needs to
learn how to qualify the "suspect" with the "right" questions and by listening
carefully to the responses. The goal here is to understand the client's problems
and requirements to match the right solution to the company's needs. Through
good questioning and listening, the sales rep also will ensure that the suspect
is fully qualified.
Keep is the final stage and the one in which the relationship is most
important. The prospect becomes a full-fledged customer. An ongoing
relationship is critical to your future business and viability. Unfortunately,
many companies lack a customer retention strategy, and they lose the long-
term relationship, along with potential future business.
Characteristics of Possesses Good
Effective Salespeople Communication Skills
Demonstrates Good
Interpersonal Skills
Possesses Solid Technical
Skills
Has a Positive Attitude
Radiates Self-Confidence
Goal Oriented
Empathetic
Honest
Enthusiastic
QUALIFICATION
Face-to-Face Selling
33%
Internal Meetings
Administration 5%
Travel
10%
20%
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