Daily Pending Calls( Spare & other Reason)

Customer
Type
Call
Sno Customer (AMC/ Region Engineer Log Date
No/Case ID
FMS/ OTR/
Warranty)

1 SEBI AMC NCR Vijay 13-Sep-10

2 SEBI AMC NCR Vijay 13-Sep-10

3 SEBI AMC NCR Vijay 13-Sep-10

4 SEBI AMC NCR Vijay 13-Sep-10

5 SEBI AMC NCR Vijay 13-Sep-10

6 SEBI AMC NCR Vijay 13-Sep-10

7 SEBI AMC NCR Vijay 14-Sep-10

8 SEBI AMC NCR Vijay 14-Sep-10

9 SEBI AMC NCR Vijay 14-Sep-10

10 SEBI AMC NCR Vijay 14-Sep-10

11 SEBI AMC NCR Vijay 14-Sep-10

12 SEBI AMC NCR Vijay 14-Sep-10

13 SEBI AMC NCR Vijay 15-Sep-10

14 SEBI AMC NCR Vijay 15-Sep-10

15 SEBI AMC NCR Vijay 15-Sep-10

16 SEBI AMC NCR Vijay 15-Sep-10

17 SEBI AMC NCR Vijay 15-Sep-10

18 SEBI AMC NCR Vijay 16-Sep-10

19 SEBI AMC NCR Vijay 16-Sep-10

20 SEBI AMC NCR Vijay 16-Sep-10

21 SEBI AMC NCR Vijay 16-Sep-10

22 SEBI AMC NCR Vijay 17-Sep-10

23 SEBI AMC NCR Vijay 17-Sep-10
24 SEBI AMC NCR Vijay 17-Sep-10
25 SEBI AMC NCR Vijay 17-Sep-10

26 SEBI AMC NCR Vijay 20-Sep-10

27 SEBI AMC NCR Vijay 20-Sep-10

28 SEBI AMC NCR Vijay 20-Sep-10
29 SEBI AMC NCR Vijay 20-Sep-10
30 SEBI AMC NCR Vijay 20-Sep-10
31 SEBI AMC NCR Vijay 21-Sep-10
32 SEBI AMC NCR Vijay 21-Sep-10
33 SEBI AMC NCR Vijay 21-Sep-10
34 SEBI AMC NCR Vijay 21-Sep-10
35 SEBI AMC NCR Vijay 21-Sep-10
36 SEBI AMC NCR Vijay 21-Sep-10
37 SEBI AMC NCR Vijay 21-Sep-10
38 SEBI AMC NCR Vijay 22-Sep-10
39 SEBI AMC NCR Vijay 22-Sep-10
40 SEBI AMC NCR Vijay 22-Sep-10
41 SEBI AMC NCR Vijay 22-Sep-10
42 SEBI AMC NCR Vijay 23-Sep-10
43 SEBI AMC NCR Vijay 23-Sep-10
44 SEBI AMC NCR Vijay 23-Sep-10
45 SEBI AMC NCR Vijay 23-Sep-10
46 SEBI AMC NCR Vijay 23-Sep-10
47 SEBI AMC NCR Vijay 23-Sep-10
48 SEBI AMC NCR Vijay 23-Sep-10
49 SEBI AMC NCR Vijay 23-Sep-10
50 SEBI AMC NCR Vijay 23-Sep-10
51 SEBI AMC NCR Vijay 23-Sep-10
52 SEBI AMC NCR Vijay 23-Sep-10
53 SEBI AMC NCR Vijay 23-Sep-10
54 SEBI AMC NCR Vijay 23-Sep-10
55 SEBI AMC NCR Vijay 23-Sep-10
56 SEBI AMC NCR Vijay 23-Sep-10
57 SEBI AMC NCR Vijay 24-Sep-10
58 SEBI AMC NCR Vijay 24-Sep-10
59 SEBI AMC NCR Vijay 24-Sep-10
60 SEBI AMC NCR Vijay 24-Sep-10
61 SEBI AMC NCR Vijay 24-Sep-10
62 SEBI AMC NCR Vijay 24-Sep-10
63 SEBI AMC NCR Vijay 24-Sep-10
64 SEBI AMC NCR Vijay 27-Sep-10
65 SEBI AMC NCR Vijay 27-Sep-10
66 SEBI AMC NCR Vijay 27-Sep-10
67 SEBI AMC NCR Vijay 27-Sep-10
68 SEBI AMC NCR Vijay 27-Sep-10
69 SEBI AMC NCR Vijay 27-Sep-10
70 SEBI AMC NCR Vijay 28-Sep-10
71 SEBI AMC NCR Vijay 28-Sep-10
72 SEBI AMC NCR Vijay 28-Sep-10
73 SEBI AMC NCR Vijay 28-Sep-10
74 SEBI AMC NCR Vijay 28-Sep-10
75 SEBI AMC NCR Vijay 28-Sep-10
76 SEBI AMC NCR Vijay 29-Sep-10
77 SEBI AMC NCR Vijay 29-Sep-10
78 SEBI AMC NCR Vijay 29-Sep-10
79 SEBI AMC NCR Vijay 29-Sep-10
80 SEBI AMC NCR Vijay 29-Sep-10
81 SEBI AMC NCR Vijay 29-Sep-10
82 SEBI AMC NCR Vijay 30-Sep-10
83 SEBI AMC NCR Vijay 30-Sep-10
84 SEBI AMC NCR Vijay 30-Sep-10
85 SEBI AMC NCR Vijay 30-Sep-10
86 SEBI AMC NCR Vijay 30-Sep-10
87 SEBI AMC NCR Vijay 1-Oct-10
88 SEBI AMC NCR Vijay 1-Oct-10
89 SEBI AMC NCR Vijay 1-Oct-10
90 SEBI AMC NCR Vijay 1-Oct-10
91 SEBI AMC NCR Vijay 1-Oct-10
92 SEBI AMC NCR Vijay 1-Oct-10
93 SEBI AMC NCR Vijay 1-Oct-10
94 SEBI AMC NCR Vijay 1-Oct-10
95 SEBI AMC NCR Vijay 4-Oct-10
96 SEBI AMC NCR Vijay 4-Oct-10
97 SEBI AMC NCR Vijay 4-Oct-10
98 SEBI AMC NCR Vijay 4-Oct-10
99 SEBI AMC NCR Vijay 5-Oct-10
100 SEBI AMC NCR Vijay 5-Oct-10
101 SEBI AMC NCR Vijay 5-Oct-10
102 SEBI AMC NCR Vijay 5-Oct-10
103 SEBI AMC NCR Vijay 5-Oct-10
104 SEBI AMC NCR Vijay 6-Oct-10
105 SEBI AMC NCR Vijay 6-Oct-10
106 SEBI AMC NCR Vijay 6-Oct-10
107 SEBI AMC NCR Vijay 6-Oct-10
108 SEBI AMC NCR Vijay 6-Oct-10
109 SEBI AMC NCR Vijay 6-Oct-10
110 SEBI AMC NCR Vijay 6-Oct-10
111 SEBI AMC NCR Vijay 6-Oct-10
112 SEBI AMC NCR Vijay 7-Oct-10
113 SEBI AMC NCR Vijay 7-Oct-10
114 SEBI AMC NCR Vijay 7-Oct-10
115 SEBI AMC NCR Vijay 7-Oct-10
116 SEBI AMC NCR Vijay 8-Oct-10
117 SEBI AMC NCR Vijay 8-Oct-10
118 SEBI AMC NCR Vijay 8-Oct-10
119 SEBI AMC NCR Vijay 8-Oct-10
120 SEBI AMC NCR Vijay 8-Oct-10
121 SEBI AMC NCR Vijay 11-Oct-10
122 SEBI AMC NCR Vijay 11-Oct-10
123 SEBI AMC NCR Vijay 11-Oct-10
124 SEBI AMC NCR Vijay 11-Oct-10
125 SEBI AMC NCR Vijay 11-Oct-10
126 SEBI AMC NCR Vijay 12-Oct-10
127 SEBI AMC NCR Vijay 12-Oct-10
128 SEBI AMC NCR Vijay 12-Oct-10
129 SEBI AMC NCR Vijay 12-Oct-10
130 SEBI AMC NCR Vijay 13-Oct-10
131 SEBI AMC NCR Vijay 13-Oct-10
132 SEBI AMC NCR Vijay 13-Oct-10
133 SEBI AMC NCR Vijay 13-Oct-10
134 SEBI AMC NCR Vijay 13-Oct-10
135 SEBI AMC NCR Vijay 13-Oct-10
136 SEBI AMC NCR Vijay 15-Oct-10
137 SEBI AMC NCR Vijay 15-Oct-10
138 SEBI AMC NCR Vijay 15-Oct-10
139 SEBI AMC NCR Vijay 15-Oct-10
140 SEBI AMC NCR Vijay 15-Oct-10
141 SEBI AMC NCR Vijay 15-Oct-10
142 SEBI AMC NCR Vijay 15-Oct-10
143 SEBI AMC NCR Vijay 18-Oct-10
144 SEBI AMC NCR Vijay 18-Oct-10
145 SEBI AMC NCR Vijay 18-Oct-10
146 SEBI AMC NCR Vijay 18-Oct-10
147 SEBI AMC NCR Vijay 18-Oct-10
148 SEBI AMC NCR Vijay 19-Oct-10
149 SEBI AMC NCR Vijay 19-Oct-10
150 SEBI AMC NCR Vijay 19-Oct-10
151 SEBI AMC NCR Vijay 19-Oct-10
152 SEBI AMC NCR Vijay 19-Oct-10
153 SEBI AMC NCR Vijay 20-Oct-10
154 SEBI AMC NCR Vijay 20-Oct-10
155 SEBI AMC NCR Vijay 20-Oct-10
156 SEBI AMC NCR Vijay 20-Oct-10
157 SEBI AMC NCR Vijay 20-Oct-10
158 SEBI AMC NCR Vijay 20-Oct-10
159 SEBI AMC NCR Vijay 21-Oct-10
160 SEBI AMC NCR Vijay 21-Oct-10
161 SEBI AMC NCR Vijay 21-Oct-10
162 SEBI AMC NCR Vijay 21-Oct-10
163 SEBI AMC NCR Vijay 21-Oct-10
164 SEBI AMC NCR Vijay 22-Oct-10
165 SEBI AMC NCR Vijay 22-Oct-10
166 SEBI AMC NCR Vijay 22-Oct-10
167 SEBI AMC NCR Vijay 22-Oct-10
168 SEBI AMC NCR Vijay 22-Oct-10
169 SEBI AMC NCR Vijay 22-Oct-10
170 SEBI AMC NCR Vijay 25-Oct-10
171 SEBI AMC NCR Vijay 25-Oct-10
172 SEBI AMC NCR Vijay 25-Oct-10
173 SEBI AMC NCR Vijay 25-Oct-10
174 SEBI AMC NCR Vijay 25-Oct-10
175 SEBI AMC NCR Vijay 25-Oct-10
176 SEBI AMC NCR Vijay 26-Oct-10
177 SEBI AMC NCR Vijay 26-Oct-10

178 SEBI AMC NCR Vijay 26-Oct-10

179 SEBI AMC NCR Vijay 26-Oct-10
180 SEBI AMC NCR Vijay 26-Oct-10
181 SEBI AMC NCR Vijay 26-Oct-10
182 SEBI AMC NCR Vijay 27-Oct-10
183 SEBI AMC NCR Vijay 27-Oct-10
184 SEBI AMC NCR Vijay 27-Oct-10
185 SEBI AMC NCR Vijay 27-Oct-10
186 SEBI AMC NCR Vijay 27-Oct-10
187 SEBI AMC NCR Vijay 27-Oct-10
188 SEBI AMC NCR Vijay 28-Oct-10
189 SEBI AMC NCR Vijay 28-Oct-10
190 SEBI AMC NCR Vijay 28-Oct-10
191 SEBI AMC NCR Vijay 28-Oct-10
192 SEBI AMC NCR Vijay 28-Oct-10
193 SEBI AMC NCR Vijay 29-Oct-10
194 SEBI AMC NCR Vijay 29-Oct-10
195 SEBI AMC NCR Vijay 29-Oct-10
196 SEBI AMC NCR Vijay 29-Oct-10
197 SEBI AMC NCR Vijay 29-Oct-10
198 SEBI AMC NCR Vijay 29-Oct-10
199 SEBI AMC NCR Vijay 29-Oct-10
200 SEBI AMC NCR Vijay 1-Nov-10
201 SEBI AMC NCR Vijay 1-Nov-10
202 SEBI AMC NCR Vijay 1-Nov-10
203 SEBI AMC NCR Vijay 1-Nov-10
204 SEBI AMC NCR Vijay 1-Nov-10
205 SEBI AMC NCR Vijay 1-Nov-10
206 SEBI AMC NCR Vijay 1-Nov-10
207 SEBI AMC NCR Vijay 1-Nov-10
208 SEBI AMC NCR Vijay 2-Nov-10
209 SEBI AMC NCR Vijay 2-Nov-10
210 SEBI AMC NCR Vijay 2-Nov-10
211 SEBI AMC NCR Vijay 2-Nov-10
212 SEBI AMC NCR Vijay 2-Nov-10
213
214
215
216
217
218
219
220
221
222
223
224
225
226
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229
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236
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240
241
242
243
244
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246
247
248
249
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251
252
253
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263
264
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297
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324
Problem Discription

PRINTER 2015-PRINTER IS NOT PICKING PAPER

IP Phone is not logging

Not able to call outside

System not starting

Printing is not clear

Scanning need to done

Arrangment of Meeting with Finance Ministry

Printer not working

Domain ID Blocked

System not starting

Printer not working

System not starting

Video Confrence

Scanning need to done

Scanning need to done

Scanning need to done

Application Not working

ID Locked (Domain)

MS Office not working

Mails are not coming

Scanning need to done

Video Confrence
System not starting
Scanning need to done
Application Not working

Scanning need to done

Video Conference Check with HO

Printer not working
Domain ID Blocked
Printer not working
Video Conference with HO
Anti Virus not updating
System Slow
System not logging
Printing not working
Data Back up
Internet not working
Video Conferenck with HO
System not starting
Application Not working
Mails are not coming
VCX Server Down
Scanning need to done
Scanning need to done
IP Phone not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Internet not working
Mouse not working
ID Locked (Domain)
IP Phone not working
Mails are not coming
Application Not working
Printing not clear
Virus Problem
IP Phone not working
IP Phone not working
ID Locked (Domain)
Printer not working
IP Phone not working
Mouse not working
Scanning need to done
Scanning need to done
Mails are not coming
MTLS Line Down
Mails are not coming
Scanning need to done
E-Mail Password Expired
Prerequisit for Presentation
Scanning need to done
Outlook Hang
Anti Virus not updating
System Slow
System not logging
System Starting
Printing not clear
Mouse not working
Scanning need to done
Domain ID Blocked
Password Expired
Scanning need to done
Printer not working
System Slow
Application Not working
Printing not clear
3 Mouse are Faulty
Printing not clear
Mouse not working
Anti Virus not updating
Scanning need to done
Yahoo chat not working
E-Mail Password locked
Scanning need to done
IP Phone Not working
Scanning need to done
Virus Alert coming
Scanning need to done
E-Mail Password blocked
System Slow
Scanning need to done
Security logs full not able to login
Mails not coming
Scanning need to done
Scanning need to done
Pritin not clear
Data Back up
IP Phone Not working
System Slow
Password Expired
Mouse not working
Scanning need to done
Scanning need to done
Scanning need to done
Outlook Hang
Password Expired
ID Locked (Domain)
Configure Outlook
Application Not working
Scanning need to done
Printing Problem
Outlook Hang
Scanning need to done
Anti Virus not updating
Video Conference with HO
system slow
Video Conference with HO
Mail ID Locked
arrangement of Presentation
Mails OverQuota
system hang
IP Phone not working
Printing not clear
Scanning need to done
Scanning need to done
Video Confrence
Outlook Hang
Outlook configuration required
Scanning need to done
Scanning need to done
Printer not working
outlook not working
TV Tuner Card not working
Scanning need to done
Anti Virus not updating
Arrangment of Meeting with Finance Ministry
Printer not working
Domain ID Blocked
System not starting
Printer not working
System not starting
Scanning need to done
outlook not working
video Conference
Scanning need to done
Anti Virus not updating
IP Phone Not working
outlook not working
Scanning need to done
Domain ID Blocked
Application Not working
system slow
Screen Flapping
RAM Faulty
Scanning need to done
Meeting Arrangement
mail no coming
TV Not working
PRINTER 2015-PRINTER IS NOT PICKING PAPER
IP Phone is not logging

Not able to call outside

System not starting
Printing is not clear
Scanning need to done
Arrangment of Meeting with Finance Ministry
Printer not working
Domain ID Blocked
System not starting
Printer not working
System not starting
Video Confrence
Scanning need to done
Scanning need to done
Scanning need to done
Application Not working
Web Cast
arrangement of Presentation
Printer not working
Mails not coming
Scanning need to done
system slow
Scanning need to done
Scanning need to done
TV Not working
arrangement fo Hearing
Printer not working
Application Not working
Domain ID Blocked
Password Forgotten
Scanning need to done
arrangement for meeting with ministry
Scanning need to done
Password Expired
system slow
Anti Virus not updating
 Spares Required Status

Close

Close

Close

Close

Tonar Close

Close

Video Confrense Divece and Projector Close

Close

Close

Close

Close
RAM Close

Video Confrense Divece and Projector Close

Close

Close

Close

Close

Close

Close

Close

Close

Video Confrense Divece and Projector Close

RAM Close
Close
Close

Close

Video Confrense Divece Close

 Close
Close
Close
Video Confrense Divece Close
Close
Close
Close
Close
Close
Close
Video Confrense Divece Close
RAM Close
Close
Close
HDD Open

Open
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Open
Close
Close
Close
Close
Open
Open
Close
Close
Open
Close
Close
Close
Close
 Close
Close
Close
Close
Projector and Laptop Close
Close
Close
Close
Close
Close
RAM Close
Toner Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
 Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Video Confrense Device Close
Close
Video Confrense Device Close
Close
Projector and Laptop Close
Close
Open
Close
Close
Close
Close
Video Confrense Device Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Video Confrense Divece and Projector Close
Close
Close
Close
Close
RAM Close
Close
Close
Video Confrense Divece and Projector Close
Close
 Close
Close
Close
Close
Close
Close
Close
close
Close
Close
Close
Close
Close
Close
Close

Close
Close
Tonar Close
Close
Video Confrense Divece and Projector Close
Close
Close
Close
Close
RAM Close
Video Confrense Divece and Projector Close
Close
Close
Close
Close
Projector and Laptop Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
Close
 Close
Projector and Laptop Close
Close
Close
Close
Close
 Remarks

Ageing

Paper was jammed and cleared now. 4104

IP Phone restarted 4104

Digital Gatway was not pinging now working fine 4104

RAM reattached now working fine 4104

Tonar changeed 4104

Scanned 4104

Done 1

Paper Jammed 1

ID Unlocked 1

RAM reattached now working fine 1

Driver reinstalled 1
Call logged at HCL call NO. CP1136 1

Done 1

Scanned 1

Scanned 1

Scanned 1

Reinstalled 1

Unlocked 1

Office Reinstalled 1

Mail Quota mails Archived 1

Scanned 1

Done 1
Call logged at HCL call NO. CP1259 1
Scanned 1
Reinstalled 1

Scanned 1

Done 1
Paper Jammed 1
ID Unlocked 1
Printer restarted 1
Done 1
Anti Virus Updated 1
Virtual Memory Incrased 1
Sequrity logs was full cleared now working fine 1
Printer reinstalled 1
Done 1
Done 1
Done 1
Call logged at HCL call NO. CP1278 1
Reinstalled 1
Mail Quota mails Archived 1
HDD Crashed need to contact 3 COM
Scanned 1
Scanned 1
HDD Crashed need to contact 3 COM
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
System Directoly connected 1
Replaced 1
Unlocked 1
HDD Crashed need to contact 3 COM
Mail Quota mails Archived 1
Reinstalled 1
Toner changed 1
System Scanned with McAfee 1
HDD Crashed need to contact 3 COM
HDD Crashed need to contact 3 COM
Unlocked 1
Driver reinstalled 1
HDD Crashed need to contact 3 COM
Replaced 1
Scanned 1
Scanned 1
Mail Quota mails Archived 1
Leased Line Down Call logged at Bharti 1
Mail Quota mails Archived 1
Scanned 1
Password Reset 1
Done 1
Scanned 1
Office Reinstalled 1
Anti Virus Updated 1
Virtual Memory Incrased and temp files deleted 1
Sequrity logs was full, cleared now working fine 1
RAM replace and call logged at HCL CP1481
Toner replaced
Replaced 1
Scanned 1
ID Unlocked 1
Password Reset 1
Done 1
Driver reinstalled 1
Virtual Memory Increased temp files deleted 1
Virus Problem System Scanned 1
Tonar changeed 1
Call logged at HCL Call NO.-CP1020 1
Tonar changeed 1
Replaced 1
Anti Virus Updated 1
Scanned 1
Active X Installed 1
Password Unlocked 1
Scanned 1
Reconfigured 1
Scanned 1
System Scanned with McAfee 1
Scanned 1
Password Reset 1
Virtual Memory Increased temp files deleted 1
Scanned 1
Security log file cleared 1
Over Quota mails archived 1
Scanned 1
Scanned 2
Toner cleared
Back up taken
Reconfigured 1
Virtual Memory Increased temp files deleted 1
Password Reset 1
Driver reinstalled 1
Scanned 1
Scanned 1
Scanned 1
Over Quota mails archived 1
Password Reset 1
Unlocked 1
Outlook configured 1
Patch applied 1
Scanned 1
Setup Problem, configured 1
Problem with system speed rectified 1
Scanned 1
Anti Virus Updated 1
Done 1
Reconfigured 1
Done 1
Unlocked 1
Done 1
Mail Quota mails Archived 1
Temprature too high call logged at HCL CP1216 1
IP Phone configured 1
Printer configured 1
Scanned 1
Scanned 1
Done 1
Reconfigured 1
Reconfigured 1
Scanned 1
Scanned 1
Data cable was Unplugged 1
Over Quota mails archived 1
configured 1
Scanned 1
Anti Virus Updated 1
Done 1
Paper Jammed 1
ID Unlocked 1
RAM reattached now working fine 1
Driver reinstalled 1
Call logged at HCL call NO. CP1136 1
Scanned 1
Mail Quota mails Archived 1
Done 1
Scanned 1
Anti Virus Updated 1
restarted 1
Over Quota mails archived 1
Scanned 1
ID Unlocked 1
J Initiator Installed 1
Reconfigured 1
Call logged at HCL call NO. CP1358 1
Call logged at HCL call NO. CP1358 1
Scanned 1
Done 1
Outlook configured 1
configured 1
Paper was jammed and cleared now. 1
IP Phone restarted 1

Digital Gatway was not pinging now working fine 1

RAM reattached now working fine 1
Tonar changeed 1
Scanned 1
Done 1
Paper Jammed 1
ID Unlocked 1
RAM reattached now working fine 1
Driver reinstalled 1
Call logged at HCL call NO. CP1136 1
Done 1
Scanned 1
Scanned 1
Scanned 1
Reinstalled 1
Done 1
Done 1
Toner replaced 1
Over Quota mails archived 1
Scanned 1
Virus Problem System Scanned 1
Scanned 1
Scanned 1
Problem in Set Top Box Rectified 1
Done 1
Driver reinstalled 1
Application reinstalled 1
Password Unlocked 1
Password Reset 1
Scanned 1
Done 1
Scanned 1
Password Reset 1
Virus Problem System Scanned 1
Anti Virus Updated 1