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Program Objectives (1 of 3)
 To identify steps in taking
responsibility for your own
communication.
 To explore the use of words, tone of
voice, and body language in
communication.
 To identify ways to establish rapport in
communication.
 To compare “telling” and “asking”
questions styles in solving problems.

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Program Objectives (2 of 3)
 Recognize and understand the
power of communication.
 Understand how problems develop
due to listening.
 Identify specific communication
problems and apply treatments.
 Learn techniques to manage and ensure
proper communication.

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Program Objectives (3 of 3)
 Enhance your knowledge of non-
verbal communication.
 Apply what you learn to the
written word.
 Know how to use the last resort.
 Practice, role-play, discuss, and
problem solve.

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A
Challenge
Please write a One Sentence
Definition of

EFFECTIVE COMMUNICATION

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Definition of Communication (1 of
2)

The exchange of thoughts,

messages, or the like, as by
speech, signals or writing.

To express oneself in such a way

that one is readily and clearly
understood.

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Definition of Communication (2 of
2)

Communication is shared
feelings/shared understanding.

If you can honestly achieve that

goal, you are communicating.

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Methods of Communication
One-Way
 Memo, fax, e-mail, voice mail, letter.

Two-Way
 Phone call, in-person.
Collaborative
 Team meetings, consulting,
consensus, decision making,
group problem solving.
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Communication Advantages
 Increase productivity.
 Reduce stress.
 Better understand what others
are saying.
 Better understand how to get
your message across.
 Enhance relationships.
 Save time and money.

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Who Is Responsible?

 The Communicator.

How Much Is The

Communicator Responsible?

 60 Percent!

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Face-To-Face

Mirror

and

Match.

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Mirror and Match

 Sentence structure.
 Tone of voice.
 Key words.
 Non-verbal body language.
 Style of speech.
 Rhythm of speech.

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About This Product:

To download this entire Communication PowerPoint

presentation visit ReadySetPresent.com

Over 100+ slides on topics such as:

10 keys to effective listening, listening techniques, asking vs.
telling, 10 barriers and gateways to communication, effective
business communication, responding to content, posturing and
observing, feedback, nonverbal communication, eye contact,
language barriers, how to's and more. Royalty Free – Use Them
Over and Over Again.

Please Visit: www.ReadySetPresent.com

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