Internship Report On Bank (2010) : Submitted To

Internship Report on Bank (2010)
Submitted To:
SHUSMA KHAN
Submitted By:
Farhat Ali Shah Gillani
MBA Marketing
Registration no:
MI01083-064
Department of management sciences

The University of Lahore
LAHORE BUSINESS SCHOOL
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INTERNSHIP REPORT ON MCB BANK
Submitted To:
SHUSMA KHAN
Submitted By:
Syed Farhat Ali Shah
MBA (Marketing)
Registration No:
MI01083-064
Date:
30-12-2010
Lahore Business School

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TABLE OF
CONTENTS
Preface 02
Dedication 03
Acknowledgment 04
Executive Summary 05
Introduction & Background of Organization 07
Overview of Organization 08
History of Organization:
History 10
Privatization 10
Vision & Mission 11
Developments 12
Head office 13
Circle office 13
Management of organization 14
Organizational structure 15
Branches 17
About branch 18
General banking 19
Department where internship was carried out 20
Operation department 20
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Nature of account 22
Account opening 24
Clearing department 26
Learning 27
Types of stamp 27
Remittance department 30
Types of remittance 31
Instruments 31
Other department 34
Cash department 34
Account department 36
Technology department 37
Advances department 38
Financial analysis 43
Advantage of ratio 44
Application of class room learning 49
What I have learnt in MCB 50
Suggestions & Recommendations 51
Growth scope for employees 52
If I were the manager in MCB 53
References 54

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Internship Report ON MCB
(MUSLIM COMMERCIAL BANK);
LAHORE
MASTER OF BUSINESS ADMINISTRATION

(MBA)
Submitted to: Madam Shusma Khan
Submitted by: Syed Farhat Ali Shah

(MI-01083-064)

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PREFACE
Competition in practical field is growing due to no. of Govt. and private institutions making
students who have their worth. So, situation is getting challenging for students of Business
Administration.
To avoid this discrepancy the MBA students it seems compulsory to visit various business
organizations for one and half month practical training. This training makes them familiar with
the practical system of management, which prevails in various business organizations. So in this
connection I had the opportunity to perform internship at MCB BANK (Muslim commercial
bank), Lahore Pakistan.
The internship program is to broaden the vision of practical experiences with theoretical
knowledge as it increases one’s capabilities to handle problems at various stages and ability of
decision.
I tried my best to collect the valuable information and its relevant fact.
Farhat Ali
MI-01083-064
LBS

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DEDICATION
Our loving, caring and great teachers and parents, whose prayers have been a force
behind all our inspiration, whose guidance, motivation and support has made us able
to be successful in all the fields of life.

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ACKNOWLEDGEMENT
I bow my head before almighty Allah with gratitude. My indebt ness and salute too many
individuals who have helped shape this report cannot adequately be conveyed in a few sentences.
It is most appropriate to mention the ingenuity of respected teacher Sir, who provides me an
opportunity to enhance the marketing and management skills from a well-established
organization. It is my privilege and honors to my deep gratitude and in calculating thanks to the
all members of the Muslim commercial bank.

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“EXECUTIVE SUMMARY”
The banking structure in Pakistan comprises of the following types, State Bank of Pakistan,
Commercial Bank of Pakistan; Exchange Banks, Saving banks, Cooperative banks, specialized
credit institutions. The state bank of Pakistan is the Central bank of the country and was
established on July 01, 1948. The network of bank branches now covers a very large segment of
national economy. The State Bank of Pakistan issues the shares of these periodically. Bank
employees and other common peoples can also purchase these shares and earn profit. In 1956,
MCB transferred its registered office to Karachi, where the Head Office is presently located. In
April 1991, MCB became Pakistan’s first privatized bank.
The corporate branch at Shahrah-e-Faisal Karachi (SFK) branch is the corporate branch of MCB
in Karachi. The bank is using SWIFT for transfer of information about imports and exports.
MCB SFK branch has Currently Following three Departments General Banking Department,
Advances Department & Foreign Exchange Department.
To open an account the customer has to meet the general banking manager with an introducer.
The procedure begins with the punching of account opening form to the customer file i.e.
customer’s master file. Before closing any account, bank send letter to the account holder for
informing him that his account is going to be closed. There is need an approval form higher
authority to close any account. Current deposits are those which are payable to bank whenever
demanded by the customer. Bank does not pay any profit on current deposits. The following are
the financial products/services of MCB Malay Mail Scheme, PLS Account, Saving 365 Account,
Capital growth certificate scheme, Fund Management Scheme, Khushali Bachat Account, Term/
Fixed Deposits and others like night banking, credit cards, traveler cheques.

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In remittance department like any other bank MCB also have instruments for transferring of
money, Telegraphic Transfer, Mail Transfer. In cash department both deposits and withdrawals
go side by side. This department works under the accounts department and deals with cash
deposits and payments. This department maintains the following sheets, books, and ledger of
account cash received voucher sheet, cash paid voucher sheet, Paying-in-slip, Cheque book,
Cash balance book. The clearing in Karachi at MCB or other banks is being done through NIFT
(National Institute of Facilitation Technology).
Bank provides this facility to the people who need advance money to meet their requirement.
Party dealing with other banks financial condition of borrower business and as a first step credit
proposal is being made. MCB provides advances, which are two types. Secured Advances,
Unsecured Advances. MCB usually classified advances in to following types Agricultural
Advances, Commercial Advances, Industrial Advances. Commercial Advances are of following
types
Demand Finance, Cash Finance, Foreign bills purchased, Finance against imported goods,
Finance against foreign bills, Export Refinance Part I (Pre Shipment) & others. Banks
Agriculture division deals with the agriculture advances. Bank provides the Agriculture
Advances in order to enhance and support the agriculture sector of the country. Farm Credit &
Non Farm Credit.
In foreign exchange, MCB is dealing Foreign Currency Accounts, Foreign Remittances, and
Foreign Bills for Collection, Imports & Exports
Foreign currency accounts & the foreign currency department deals with the following types of
accounts, Dollar Khushali account, Current account, Saving bank account, Term deposit, Prime
Currency Scheme. Foreign accounts are convertible on floating rate available to the bank. Letter
Of Credit facility is being provided by MCB in foreign exchange.

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INTRODUCTION OF SECTOR
The word 'Bank' is said to have been derived from the words Bancus or Banque or Bank. This
history of banking is traced to as early as 2000 B.C. Banking in fact is primitive as human
society, for ever since man came to realize the importance of money as a medium of exchange,
the necessity of a controlling or regulating agency or institution was naturally felt. The priests in
Greece used to keep money and valuables of the people in temples. These priests thus acted as
financial agents. The origin of banking is also traced to early goldsmiths. They used to keep
strong safes for storing the money and valuables of the people. The first stage in the development
of modern banking, thus, was the accepting of deposits of cash from those persons who had
surplus money with them.
The goldsmiths used to issue receipts for the money deposited with them. These receipts began
to pass from hand to hand in settlement of transactions because people had confidence in the
integrity and solvency of goldsmiths. When it was found that these receipts were fully accepted
in payment of debts; then the receipts were drawn in such a way that it entitled any holder to
claim the specified amount of money from goldsmiths. A depositor who is to make the payments
may now get the money in cash from goldsmiths or pay over the receipt to the creditor. These
receipts were the earlier bank notes. The second stage in the development of banking thus was
the issue of bank notes.
The goldsmiths soon discovered that all the people who had deposited money with them do not
come to withdraw their funds in cash. They found that only a few persons presented the receipts
for encashment during a given period of time. They also found that most of the money deposited
with them was lying idle. At the same time; they found that they were being constantly requested
for loan on good security. They thought it profitable to lend at least some of the money deposited
with them to the needy persons. This proved a profitable business for the goldsmiths. They

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instead of charging safe keeping charges from the depositors began to give them interest on the
money deposited with them. This was the third stage in the development of banking.
At the time of independence, there were 631 offices of scheduled banks in Pakistan, of which
487 were located in West Pakistan alone. As a new country without resources it was very
difficult for Pakistan to run its own banking system immediately. Therefore, the expert
committee recommended that the Reserve Bank of India should continue to function in Pakistan
until 30th September 1948, so that problems of time and demand liability, coinage currencies,
exchange etc. be settled between India and Pakistan.
The non-Muslims started transferring their funds and accounts to India. By the end of June 1948
the number of officers of scheduled banks in Pakistan declined from 631 to 225. There were 19
foreign banks with the status of small branch offices that were engaged solely in export of crop
from Pakistan, while there were only two Pakistani institutions, Habib Bank of Pakistan and the
Australian Bank. The customers of the bank are not satisfied with the uncertain condition of
banking. Similarly the Reserve Bank of India was not in the favor of Govt. of Pakistan. The
Govt. of Pakistan decided to establish a full-fledge central bank. Consequently the Governor-
general of Pakistan Quaid-I-Azam inaugurated the State Bank of Pakistan on July 1, 1948. Thus
a landmark was made in the history of banking when the state bank of Pakistan assumed full
control of banking and currency in Pakistan. The banking structure in Pakistan comprises of the
following types.
 State Bank of Pakistan
 Commercial Bank of Pakistan
 Saving banks.
 Cooperative banks
 Specialized credit institutions.

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Commercial banks have been the most effective mobilizes of savings and have been providing
short-term requirements of working capitals to trade, commerce and industry.
Up to December 31, 1973, there were 14 Pakistan commercial banks that functioned all over the
country and in some foreign countries through a network of branches. All these commercial
banks were nationalized in January 1, 1974, and were recognized and merged into the following
five banks:
 National Bank of Pakistan
 Muslim commercial bank limited
 Habib Bank Limited
 United Bank Limited
 Allied Bank of Pakistan
The state bank of Pakistan is the Central bank of the country and was established on July 1,
1948. The separation of East Pakistan and its repercussion in the form of economic depression
has caused a lot of difficulties to the banking system in Pakistan. The network of bank branches
now covers a very large segment of national economy. The numbers of branches have increased
appreciably and there is now on branch of bank for every 3000 heads of population
approximately. There is done reasonable growth in deposits from the establishment of Pakistan.
Besides this growth, specialized credit and financial institutions have also developed over the
years.
The Government of Pakistan in the late 90’s introducing the need for the privatization of state
owned banks and companies. The private sector has accepted the challenge and most of the
banks are privatized today. The State Bank of Pakistan issues the shares of these periodically.
Bank employees and other common peoples can also purchase these shares and earn profit.

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Throughout the period of banking history the banks have been expanding rapidly and achieved
the desired goal of progress.
MCB BANK LIMITED
HISTORY:
MCB was founded by ISFHANI and ADAMJEE families in Calcutta on July 9, 1947. MCB is
not an overnight success story rather good track of services are responsible for the leaps and
bounds progress. After the partition of the Indo-Pak Subcontinent, the bank moved to Dhaka
from where it commenced business in August 1948. In 1956, the Bank transferred its registered
office to Karachi, where the Head Office is presently located. Thus, the bank inherits a 52-year
legacy of trust in its customers and the citizens of Pakistan
The performance of MCB was badly affected by bureaucrat government. In January 1974, MCB
was nationalized by Bhutto Government following the bank act 1974 subsequently in June 1974
Premier Bank Limited merged with MCB.
PRIVATIZATION:
When privatization policy was announced in 1990, MCB was the first to be privatized upon
recommendations of World Bank and IMF. The reason for this choice was the better profitability
condition of the organization and less risky credit portfolio which made'' it a good choice for
investors. On April 8th, 1991, the management control was handed over to “National Group”
(the highest bidders). Initially only 26% of shares were sold to private sector at Rs. 56 per share.
MCB besides being money financial organization have rendered invaluable services in the
economics and social developments of our country. MCB today, represents a bank that has
grown with time, experience and Pakistan.

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“VISION STATEMENT”
“To be the leading financial services provider, partnering with our customers for a more
prosperous and secure future”
“MISSION STATEMENT”
“We are a team of committed professionals, providing innovative and efficient financial
solutions to create and nurture long-term relationships with our customers. In doing so, we
ensure that our shareholders can invest with confidence in us.”

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DEVELOPMENTS:
After privatization, the growth in every department of the bank has been observed. Following are
some key developments:
 Increased participation on foreign trade.
 Betterment of branches and staff service level.
 Introduction of Rupee Traveler Cheques & Photo Credit Card for the first time in
Pakistan.
 Extended use of information technology which is evident from the fact that there are 768
fully automated branches, more than 250- online branches (integrated networking), 151
ATMS in 27 cities nation wide and a M.C.B continuously innovate new product.
“HEAD OFFICE”
Chudrigor Road of Karachi has same importance in Pakistan’s economy as of the Wall Street in
world economy. The division working under MCB Head office is as follows:
 Administration
 Credit Management
 Investment Banking
 Human Resource
 Information Technology
 Corporate Planning & Budgeting

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Launching of different deposit schemes to increase saving level.
 Finance & Treasury
 International Division
 Inspection & Audit
 Law Division
 Marketing & Development
 Trustee Division
Under the President an Executive Committee and a Credit Committee works. All the matter of
the bank join to the board of director are presented to the executive committee which is
responsible for daily operation of the bank .The request for credit exceeding the General
Manager power is approved by the Credit Committee. Under the area Executive is the General
Manager who is the in charge of the Circle Office. Under the General Manager is the Zonal
Manager and then the Branch Manager. At present, there are 9 circles, 47 regions and 1400+
branches. Before privatization there were provincial chiefs for all the four provinces. But this
management now has abolished the provincial officers and improved the efficiency of the bank.
“CIRCLE OFFICE”
The working of circle office is to control and regulate the functions of branches which are under
in its control. The functions of circle office are to mobilize the deposits and receive reports from
branches. Circle office is like a mini head office. Agents and correspondents of MCB are in all
commercial cities of the world. Circle office is divided in the following division:
 Credit Management

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 Audit & Inspection
 Human Resource
 Marketing & Development
“MANAGEMENT OF ORGANIZATION”
MANAGEMENT OF BANK:
Mian Mohammad Mansha Chairman
S.M. Muneer Vice Chairman
Mohammad Aftab Manzoor President & Chief Executive
Tariq Rafi Director
Sheikh Mukhtar Ahmed Director
Mohammad Arshad Director
Shahzad Saleem Director
Raza Mansha Director
Sarmad Amin Director
Mian Umer Mansha Director
AUDIT COMMITTEE:
Mian Mohammad Mansha Chairman

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“ORGANIZATIONAL STRUCTURE”
As MCB is a banking company listed in stock exchange therefore it follows all the legalities
which are imposed by concerned statutes Mian Muhammad Mansha is Chairman of the
company with a team of 10 directors and 1 vice chairman to help in the business control and
strategy making for the company.
Operational Management of the bank is being handled by a team of 10 professionals. This team
is also headed by Mr. Muhammad Mansha. The different operational departments are Consumer
Banking & IT div; Financial & Inter branch div; Banking operations div; HR & Legal div;
financial control & Audit div; Credit management div; Commercial Banking div; Corporate
Banking div; Treasury management & FX Group and lastly Special Assets Management (SAM)
Group.
For effective handling of branches, it has been categorized into three segments with different
people handling each category. These categories are:
CORPORATE BANKING:
These are branches which have an exposure of over Rs. 100 million. Usually includes
multinational & public sector companies
COMMERCIAL BANKING:
The branches which has a credit exposure of less than Rs. 100 million but having a credit
portfolio of more than Rs. 20 million (excluding staff loans)
Usually branches in large markets and commercial areas come under this category.

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CONSUMER BANKING:
These are the branches which have exposure up to Rs. 20 million and these include all the
branches which are neither corporate nor commercial branches.
Recently the organizational structure was re-designed as follows:
Punjab 650
Sindh 243
NWFP 103
Baluchistan 36
Azad J.Kashmir 14
Domestic 1046
Overseas 7
Total 1053

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OVERSEAS BRANCHES:
Total no. of branches 7
Colombo 1
Mardana 1
Pettah 1
OBU Bahrain 1
Wellawatte 1
EPZ 1
Kandy 1

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“INFORMATION ABOUT BRANCH”
I did my internship in Muslim Commercial Bank Limited Mall road branch, Lahore. And some
important information about my branch which I observed is as follows:
MANAGEMENT OF THE BRANCH:
Branch manager Mr. Junaid Butt
Accountant Mr. Syed mehdi Tanvir
Operational manager Mr. Toufiq Butt
Cashier Mr. sajjad akbar
Peon Mr. Ajmal
Secrity guard Mr. Haidar
DEPOSITS:
The total deposits of this about to 207.10 million.
NUMBER OF ACCOUNTS:
Accounts in this branch of MCB are as follows:
CURRENT ACCOUNT:
Total numbers of current accounts are 4484

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PLS ACCOUNT:
Total numbers of profit and loss accounts are 3569
KHUSHALI BACHAT ACCOUNT:
These are about to 287 accounts.
REMITTANCE:
Total remittance of this branch is 28.82 million.
RATE OF INTEREST:
The rate of interest provided by such bank is minimum 6.50% and maximum 12.50%.
“GENERAL BANKING”
It is backbone of banking It is one of the major department of MCB. It further consists of

following departments:
 Operations Department
 Current Department
 Remittance Department
 Clearing Department
 Cash Department
 Accounts Department

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“DEPARTMENTS WHERE INTERNSHIP WAS CARRIED OUT”
 Operations Department
 Clearing Department
 Remittance Department
 Foreign trade
 Advances
“OPERATIONS DEPARTMENT”
In Operations department I was under supervision of Mr. Toufiq Butt Operational manager. And
I learnt to open accounts of different types and nature which are as follows,
TYPES OF ACCOUNTS:
 Single
 Joint
 Partnership
 Private Limited
 Public Limited

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SINGLE:
Only one person can operate this a/c. An individual who can fulfill the requirement of bank can
open this a/c. We can call it a personnel or individual a/c. The requirements for this type are
National Identity Card Photocopy, Minimum Deposited Balance, Account Opening Form, Letter
of Kinship etc.
JOINT:
The requirements for this type are National Identity Card Photocopy, Minimum Deposited
Balance, Account Opening Form, Letter Kinship, Additional Signature Form (For Joint
Account), Declaration regarding the operator of account.
PARTNERSHIP:
The requirements for this type are National Identity Card Photocopy, Minimum Deposited
Balance, Account Opening Form, Registration certificate, agreement among partners and
Commencement of business and private registration, resolution of board of directors,
commencement of business, memorandum and articles of association and balance sheet etc.
PRIVATE LIMITED:
Such type of account is opened in the name of the businesses having private limited concern and
mostly medium business enterprises open such kind of accounts. All the board of directors have
to submit the declaration regarding the account operator on the company pad and with the rubber
stamp with the signature of the all the members of the board of directors. In case of any change
in directors bank must be informed regarding that.
PUBLIC LIMITED:
Public Limited A/C type of account is opened in the name of the businesses having Public
limited concern and mostly medium business enterprises open such kind of accounts. And terms
regarding board of directors are the same as of private limited.

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NATURE OF ACCOUNTS:
 Current Account
 PLS Saving bank A/C
 Khushali Bachat Account (KBA)
 Saving 365 A/C
 Basic banking A/C (BBA)
CURRENT ACCOUNT:
However, there is requirement of minimum balance maintenance of Rs. 1000/-. Usually this type
of account is opened by the businessmen. No profit is paid by the bank and no service charges
are deducted by the bank on current deposits account. These types of deposits are also exempt
from compulsory deduction of Zakat.
PLS SAVING BANK A/C:
This account was started in 1980s after the issuing of banking ordinance in 1980 by Zia
Government to develop Islamic banking in Pakistan. In this case customer would be responsible
for bearing profit as well as loss. For withdrawal of larger amount, 7 days notice in writing is
required to be given.
 Minimum balance is Rs.500/=
 Not more than eight withdrawals in a year allowed
 More than Rs.15000/= are not allowed to draw
 Seven day notice is required for big withdrawal

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 Zakat deducted on @ 2.5%
 Profit calculated on monthly basis
 Profit paid on annually basis
SAVING 365 ACCOUNT :
This account is newly developed of MCB and it provides flexibility of saving account to
business people. Profit on deposits will be payable on daily product basis on balance of RS.
500,000/- and above. There will be no restriction on withdrawal from the account. Zakat and
withholding Tax is also applicable on the account opened under this scheme.
 Minimum balance is Rs.500,000/=
 Below minimum balance, profit calculation ignored
 Profit calculated on daily basis
 Profit paid on annually basis
 10% Withholding Tax on minimum balance
 Zakat deducted on @ 2.5%
KHUSHALI BACHAT ACCOUNT:
 Saving type account
 Rate of return is 8% per annum
 Profit calculated on daily basis
 Profit paid on half yearly basis
 Utility bills can be debited through this a/c

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BASIC BANKING A/C (BBA):
 Introduced specially for salaried persons.
 Minimum balance is Rs.1000/=
 No service charges.
 Only two transactions allowed, in one month.
 For more than two transactions Rs.35/- per transaction.
 Single natured A/C.
ACCOUNT OPENING PROCEDURE:
Following steps are involved in A/C opening,
ACCOUNT OPENING FORM:
Firstly the customer fills the account opening form and provides all the information as provided
above. I experienced to fill this form
INTRODUCTION:
An account is needed to be introduced. The introduction of a current account holder is accepted

for the opening of an account.
The introducer should be a branch customer or may be account holder of any branch of MCB;
however signatures should be verified by the banker. In certain cases, introduction from bank
other than bank MCB may be allowed.

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STAMPING:
Then it is stamped. Stamps like. BAL sign verified, Sign Admitted Stamp, Sign Verified stamps
etc are affixed.
ACCOUNT NUMBER:
After obtaining approval, an account number is allotted to the customer and all the information is
entered in to the computer and KYC is filled up. Then that account number is writing on the
Cheque Book, Specimen Signature cards and account opening form.
KNOWING YOUR CUSTOMER:
After entering information KYC is filled up. It should be ensured that at the time of filling
information in KYC, a customer should be physically present. After this all information is saved
in system. I filled KYC form also.
APPROVAL:
This account is further approved by Manager Operations.
SEND FORM TO HEAD OFFICE:
After fulfilling all the requirements and verifying the forms from operation manager the account
opening form is sent to Head Office Karachi and make request to issue the printed cheque book.
LETTER OF THANKS:
Subsequent to the opening of an account, letter of thanks should be sent under registered post or
courier service to the customer and the introducer.
ISSUANCE OF A CHEQUE BOOK:
After opening an a/c with the bank, the a/c holder can not immediately start operating his/ her
account. The cheque book is issued, when a customer will submit a copy of letter of

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acknowledgement duly signed by him, in case of new account. Normally a cheque book having
at least 25 leaves is issued but it can also be of 50 leaves.
CLOSING OF AN ACCOUNT:
There is no. of reasons of closing an account. Some are listed below:
 If customer desires to close his account
 In case of death of one account holder.
 Bankruptcy of the account holder.
 If an account contain nil balance or not up to the requirement of rules.
 Before closing any account, bank send letter to the account hold for informing him that
his account is going to be closed. There is need an approval form higher authority to
close any account.
“CLEARING DEPARTMENT”
In clearing department I worked under supervision of MR FARHAN ALI KHAN In clearing

department and learned about inward and outward clearing and I also learnt about,
MEANING OF CLEARING:
The word clearing has been derived from the word “clear” and is defined as,
“A system by which banks exchange cheques and other negotiable instruments drawn on each
other within a specific area and thereby secure payment for their clients through the Clearing
House at specified time in an efficient way.”

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CLEARING HOUSE
It is a place where cheques are presented, collected from bank branch. It is one of the services
provided by NIFT to other commercial banks. NIFT acts as a clearinghouse.
NIFT:
NIFT stands for National Institutional Facilitation Technologies. Clearing House of SBP has
shifted a tiresome part of its work to a private institution named NIFT. NIFT collects cheques,
demand drafts, Pay orders, Travelers Cheques, etc. from all the branches of different banks
within city through its carriers and send them to the branches on which these are drawn for
clearing. After the branches approve the instruments drawn on them, NIFT prepares a sheet for
each branch showing the number for instruments and amount in its favor and drawn on it and
sends it to each branch.
LEARNING IN CLEARING DEPARTMENT
My learning in clearing department was of following things:
 Procedure of clearing a cheque.
 Checking of cheques.
 Inward and outward clearing.
 Different reasons of returning a cheque.
TYPES OF CLEARING STAMPS:
CLEARING PROCEDURE:
Instruments collected are treated as Transfer, Transfer Delivery, Clearing, and Cheque
collection.

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CHECKING OF CHEQUES:
When the instruments are collected from the client. Following things are checked
 Cheque date, instrument should be neither stale/ nor post-dated.
 Title
 Amount in figures and words should be the same
 There should be no cutting and overwriting on the cheque
 Instrument should not bear any unauthorized alternation.
 Cheque is crossed.
TRANSFER:
When the instruments are collected and paid by the same branch, it is called transfer.
TRANSFER DELIVERY:
When instruments are collected and paid by two different branches of the same bank situated in
the same city, it is called transfer delivery. A cheque is processed under transfer delivery when it
has crossing stamp and is from local branch of MCB.
CLEARING:
Instruments which are drawn on the branches of some other bank of the same city or of the same
area, which is covered by a particular clearing house, are processed for clearing.
In outward clearing when cheque is received two copies of voucher SF-37 are prepared, one
copy and instruments along with clearing stamp, realization stamp, add list and two vouchers of

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clearing summary are sent to NIFT in a sealed bag. And clearing records are recorded in clearing
register.
In Inward clearing instruments received from NIFT are posted in Computers after checking.
CHEQUE COLLECTION (C.C):
When cheque is from another city then it is grouped as C.C.Such instruments are processed as
cheque for collection. In this procedure SF-37 form is used in Cheque collection. Original
voucher with cheque, stamped as C.C along with C.C number is sent to main branch of the
responding city which is further sent to NIFT.
PAY-IN-SLIP:
It is used for two purposes
 Whenever we want to deposit cash in our account then pay-in-slip is used by writing
amount on it and depositing it to cashier along with money.
 Whenever we have cheque from any party to be collected in our account we fill pay-in-
slip. One part is attached with cheque and another is given to cheque holder as a receipt.
NOTE:
In inward clearing sometimes cheques are not passed due to some reasons then cheques are sent
back to NIFT along with cheque return memo. Some of these reasons are,
 Cheque incomplete
 Clearing stamp Required.
 Drawer’s sign incomplete
 Drawer’s sign different from specimen
 Post Dated
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 Payment stopped by drawer.
 Amount in words and figures differ.
 Insufficient funds etc.
“REMITTANCE DEPARTMENT”
REMITTANCE:
Remittance is transfer of funds from one place to another or from one person to another. It is an
important service provided by banks to customers as well as non-customers. Since it is not a free
service it is a source of income for the bank.
PARTIES INVOLVED IN REMITTANCE
Four parties involved in remittance: -
Remitter, Remittee, Issuing Bank, Paying Bank
REMITTER:
One who initiates, or requests for a remittance. The bank charges him a commission for this
service. He may or may not be the branch’s customer.
REMITTEE:
A Remittee is also called the beneficiary, or the payee. The person in whose name the remittance
is made. A Remittee is also the one who receive the payment.

Page 34
ISSUING BANK:
The bank that sends or effects the remittance, through demand drafts, telegraphic transfers, or
Mail Transfers.
PAYING BANK:
Paying Bank also knows as the drawee branch. The branch from where the instrument is drawn.
TYPES OF REMITTANCE:
 Remittance is classified into following four types
 Inward remittance, instruments received for payment
 Outward remittance, issuing instrument to the responding branch.
 Inland remittance, with in same country.
 Foreign remittance, from one country to another country.
INSTRUMENTS USED IN REMITTANCE:
 Demand Draft (DD)
 Telegraphic Transfer (TT)
 Pay Order (PO)
 Call Deposit Receipt (CDR)
 Rupees Traveler Cheque (RTC)

Page 35
DEMAND DRAFT:
DD is a written order given by the branch of the bank on behalf of the customer to other branch
of the same bank to pay the certain amount to the customer.DD are issued for the particular place
other than place of issuance. DD applicant or recipient, who might not be an A/C holder present
it to another bank at a different place requesting it to pay on demand a specified amount of
money which is already received to the person named on it.
DOCUMENTATION:
A printed application form is provided for filling in completely and signing by the applicant.
After depositing an amount of draft and commission of the bank, duly completed and signed by
two authorized officers, then it is handed over the applicant and credit order is dispatched to
drawee branch.
PAY ORDER:
For this kind of remittance the payer must have the account in the issuing bank. Pay order are
more liquid as compared to cheques because cheques may be dishonored while PO can’t be. It is

Page 36
written order issued by the bank drawn and payable on itself. It is used for local transfer of
money from one person to another person.
DOCUMENTATION:
The party who requires a pay order will get a printed application from the bank. He will fill it
and deposits the amount and commission.
CALL DEPOSIT RECEIPT (CDR):
It is an instrument like Cheque issued by the bank on account of a customer & in favor of a
person, to pay the specified amount. CDR’s are issued to make payments, especially when a
company goes for some tenders or for purchase of government securities or any contracts with
others.
DOCUMENTATION:
The party who requires a CDR will get a printed application from the bank. He will fill it and
deposits the amount and commission. The bank enjoys the benefit of keeping funds deposited
until the payment is not made.
RUPEES TRAVELER CHEQUE (RTC):
RTC is the traveler cheque are acceptable at all branches of

MCB, and they carry dozens o f benefits. Security is always
being an important issue of concern. TCs provide maximum
security while carrying big amounts.

Page 37
DOCUMENTATION:
First of all RTC-10 is given to customer. It is filled and then cash is deposited to cash
department. One copy is for office and one copy is given to the customer and RTC are issued at
that time.
NOTE:
At time of my stay in remittance department, there was no issue of CDR, TT, RTC, PO so I were
unable to understand its practical aspects, except clearing.
“OTHER DEPARTMENTS”
There have been some departments in which internship was not allowed, these departments were
 CASH DEPARTMENT
 ACCOUNTS DEPARTMENT
 ADVANCES DEPARTMENT
And in TECHNOLOGY DEPARTMENT I got information about ATM and Online Banking
and just filled their forms because computer work was not allowed to internees.
“CASH DEPARTMENT”
The cash department is the most important department of the bank. In cash department both
deposits and withdrawals go side by side. This department deals with cash deposits and
payments.

Page 38
The following books are maintained in the Cash Department:
 Cash Receipt Book
 Cash Payment Book
 Cash Balance Book
CASH RECEIPT BOOK:
The cashier is responsible to receive both the paying-in-slip and cash from the depositor. For
depositing the cash into customer’s accounts, there is need to fill in the paying-in-slip giving the
related details of the transaction. The cashier check the necessary details provided in the paying-
in-slip and accounts the cash and tallies with the amount declared in the slip then cashier fills in
the “Cash voucher received Record Sheet” and assigns a voucher no. to both the transaction
being made in the sheet and the slip. The 2nd cashier posts the transaction entries in computer
ledger. After posting these entries, computer display before posting balance and after posting.
Cashier assigns the stamp “POSTED” on the voucher to show voucher transaction entries are
posted.
CASH PAYMENT BOOK:
The only instrument that can be used to withdraw an amount from an account is the Cheque
book. No payments are made by another instrument. When cheque is valid in all respects, the
cashier enters the necessary inputs in the computer and posts the entry so that account balance is
updated. When cashier posts these entries, computer automatically display the balance before
posting the transaction amount, balance after posting.
CASH BALANCE BOOK:
At the end of the working day cashier is responsible to maintain the cash balance book. The cash
book contains the date, opening balance, detail of cash payment and received in figures, the

Page 39
consolidated figure of receipt and payment of cash is entered in the cash book and the closing
balance of cash is drawn from that i.e.
Opening Balance of Cash + Receipts - Payments = Closing Balance
“ACCOUNTS DEPARTMENT”
The most important aspect in record keeping of a bank is its accounting system. The basic
purpose for maintaining an accounting system is to ensure consistency in record keeping and
accounts. The basic requirement for any accounting system is that it should be in accordance
with the GAAP i.e. Generally Accepted Accounting Principles. There are two choices available
to an organization for an accounting system.
Main Functions of Accounts Department:
The major function of this department is keeping the record maintenance of each and every
transaction and prepares reports about the amount of deposits and advances and sent to Head
office or State Bank of Pakistan on monthly, quarterly and yearly basis.
Following activities are carried out in Accounts Department.
 Budgets and budget review form
 Income & expenditures.
 Reports and Reconciliation.
 Activity checking.
 Depreciation & Maintenance of fixed assets provision.

Page 40
“TECHNOLOGY DEPARTMENT”
It include:
 Mobile Banking
 Phone Banking
 Online Banking
 ATM
MOBILE BANKING:
It has been launched recently during my

internship. It helps in getting accounts details
and making transactions using mobiles.
PHONE BANKING:
"MCB Phone Banking” is available to all customers on a countrywide basis. Customers can
dial 111-000-622(without any city code/prefix) from their respective cities
Customers enjoy 24x7 Round the Clock Phone Banking

Services. MCB is the first bank in Pakistan to offer
Centralized connectivity.
ONLINE BANKING:
MCB now offers the facility of on-line banking to its

customers through its country wide network of branches.
Customers can use the ATMs or the banking counters of

Page 41
any branch for day-to-day banking needs, irrespective of branch where they maintain their
accounts.
There are now more than 250 branches linked through this system and they can transact with
each other directly using computer systems and the software named “SYMBOLS” at their own
branches.
ATM (Automatic Teller Machine):
ATM stands for Automatic Teller Machine. This machine is used to transact in one's account
without intervention of humans.MCB has the largest ATM
network in the country at the moment with almost one ATM at
each online branch and also ATM terminals at International
Airports covering 40 cities of Pakistan
ATMs are operated through a card issued to the valued customers

and by application of Personal Identification Number (PIN
number).
“ADVANCES DEPARTMENT”
Different banks provide loan facility to general public, companies etc. but MCB provides two
types of loans that are as under:
 Fund Base Loans
 Non Fund Base Loans

Page 42
FUND BASE LOANS:
In this type of loans cash is directly involved. Bank provides loans in shape of cash. Bank gives
credit or limit facility to customers that needed it. In fund based loans there are two further
classifications:
Long Term Loans:
 Lease facility for car
 For Machinery
 For Fixed Assets
Short Term Loans:
 Running Finance (R/F)
 Cash Finance (C/F)
RUNNING FINANCE:
The MCB provides overdraft facility to the customers for the working capital
requirement. These are the loans which are given to those customers whose business runs
through out the year or continuously. Its duration is one year and it is for running business. In
advances there are two securities one is known primary security and other is secondary or
collateral security. Hypothecation of stock is the primary security and mortgage is the secondary
or collateral security.
SECURITIES FOR FUND BASE LOANS:
 Hypothecation of Stock
 Mortgage
 Pledge
Page 43
HYPOTHECATION OF STOCK:
In hypothecation of stock the possession of goods and the title remains in the favour of customer.
Without the permission of the bank the customer can't sell the stock. It is the restriction of the
bank that in god own there should be stock according to the instructions of bank every time. The
draw back of this is that there is no check and balance of stock from the bank. The customer can
easily sell his stock.
MORTGAGE:
The bank can mortgage the immovable property like land, building etc as a security. In mortgage
the possession remains to customer and title of goods remains to bank.
PLEDGE:
In this, bank requires the moveable property of the customer as a security like stock,
vehicle etc. possession of goods remains to customer and title in the favor of bank. The bank
hires a muqaddam [Guard] and the key of store where the stock is pledged is in the security of
bank. After receiving amount bank releases his stock for the same amount
NON FUND BASE LOANS:
In non fund based loans cash is not directly involved but bank gives guarantee on the
behalf of customer. Bank works as a third party and known as Guarantor. Bank provides a
security to customer when he needs and someone requires from the customer.
DOCUMENTS REQUIRED BY BANK FOR ADVANCES:
 Request of customer
 Credit application from bank
 Basic borrower sheet
 Net worth certificate

Page 44
 CIB report
 Financials
 Account statement
 Property evaluation report
 For sale value certificate
 Property documents
 Title deed [fard]
 Property map
 CNIC
 Account opening form
 Undertaking
Following steps are there:
 Information required by the bank
 Preparation of credit proposals
 Sanction advice
INITIAL INFORMATION:
Following information is required to be submitted to bank. Nature & structure of borrower

business
 Names of proprietors, partners or directors

Page 45
 Detail of all firms or companies associated with borrower.
 Financial condition of borrower business
 An assessment of his business abilities
 Accurate and up to date financial statements of last two years for comparison purposes
 Market report on the borrower where borrower has maintained an account with another
bank, a report from his bank should also be obtained.
 A report from credit standing bureau of State Bank of Pakistan
PREPARATION OF CREDIT PROPOSAL:
At first a formal application for credit approval is obtained from the party along with complete
group position. The party’s credibility report is obtained from the bank with which the bank is
doing its business. The party’s credibility report is also taken from the Head office of Trade
Information Division.
For obtaining credit, party has to submit the last two years Balance Sheet and Profit & Loss
statement duly attested by authorized auditors. If the party is also involved in export or import
business then the bank also considers the data of three years about import & export. Current debt
and equity ratio is also calculated by the bank. The type of data required to prepare the credit
proposal is to be gathered from the different departments. Some data is obtained from the foreign
Exchange department. Some data is available in Advance Department.
After all the necessary documents for applying for advance is fulfilled by the party then the case
is sent to Manager for approval. If the credit limit is in his range then he can decide over it
otherwise the case is forwarded to seniors. If there is any discrepancy then the party is informed
of it.

Page 46
Sanction Advice:
When the documents required are complete and there is no ambiguity then the party is advised
that their credit or loan is approved and will be available to you soon.
The form contains following information:
 Nature and amount of limit.
 Purpose
 Security/ Collateral
 Margin (%).
 Mark up/ Charges
 Validity
“FINANCIAL ANALYSIS OF MCB”
“RATIO ANALYSIS”
Ratio analysis is an important and old technique of financial analysis. Ratios are important and
helpful in the reference that:
 These simplify the comprehension of financial statement and tell the whole story of
changes in the financial conditions of the business.

Page 47
 These provide data for inter-firm comparison. The ratios highlight the factors associated
with successful and unsuccessful firms, also reveal strong and weak firms.
 These help in planning and forecasting these can assist management in its basic functions
of forecasting, planning, coordination and control.
 These help in investment decision in case of investor and lending decision in case of
Bankers etc.
However, the ratios are only indicators, they cannot be taken as final regarding good or bad
financial position of the business other things have also to be seen.
Great care is needed while calculating meaningful ratios and in interpreting them. Although there
are several ratios, which an analyst can employ yet the type of ratios he would, use entirely
depends on the purpose for which the analysis is done i.e., a creditor would keep him abreast
about the ability of a concern to cover up its current obligations and so would care about current
and liquid ratios, Turnover of receivables, coverage of interest by the level of earnings etc.
ADVANTAGES OF RATIO ANALYSIS:
It helps to give comprehensive financial statements in evaluating aspects of any undertaking in

respect of financial health, operations efficiency and profitability. It gives a chance of inter-firm-
comparison to measure efficiency and helps management to resort to some remedial measures. It
provides a good help in decision making for investors and the financial institutions.
CATEGORIES OF RATIO ANALYSIS:
 Liquidity ratios
 Activity ratios
 Debt ratios

Page 48
 Profitability ratios
 Market ratios
LIQUIDITY RATIOS
The liquidity of a firm is measured by its ability to satisfy its short-term obligations as they come
due. Liquidity refers to the solvency of the firm’s overall financial position i.e. the ease with
which it pays its bills.
 Liquidity Measures are
 Current ratio
 Quick (acid-test) ratio
CURRENT RATIO:
The current ratio, one of the most commonly cited financial ratios, measure the firm’s ability to
meet its short-term obligations. It is expressed as follows:
Current assets
Current ratio = Current liability
Years 2008 2007 2006
Current ratio 1.42 1.02 1.31
RESULT:
From the above ratios it is clear that the firm’s investment in current assets has increased. In
2008 it is in better position to pay its obligations as they come due. But in three years we can see

Page 49
that the firm has the ability to pay its current liabilities efficiently. The standard for this ratio is
2:1 it is calculated by the current assets by total of the current liabilities.
DEBT RATIO
The debt ratio measures the proportion of total assets financed by the firm’s creditors. The higher
this ratio the greater the amount of other people money being used to generate profit. The ratio is
calculated by following formula
Debt ratio = Total liabilities

Total assets
Years 2008 2007 2006
Debt ratios 0.864958 0.860627 0.877075
RESULT:
The ratio indicates the more than half of the assets financed by the debt. This ratio is almost
showing the same trend throughout the previous three years. Debt ratio indicates the greater the
risk and more financial leverage it has. It also shows that firm has paid some portion of the debt
during the year 2008.
MARKET RATIOS
 Return on total assets
 Return on equity
Page 50
 Earnings per share
RETURN ON TOTAL ASSETS:
It measures the overall effectiveness of management in generating profits with its available
assets. The higher the Return on total assets better will be the performance.
Earning available for common stockholders

Return on total assets =
Total assets
Year 2008 2007 2006
ROA 5.030% 5.505% 5.219%
RESULT:
The return on investment of the firm is 5.03 % in 2008. It is less than the previous year. It shows
that firm generates Rs.5.03 for each Rs.100 of the investment which is very poor for the
company progress.
RETURN ON EQUITY:
Earning available for common stockholders

Return on total assets =
Total Equity

Page 51
Year 2008 2007 2006
ROE (%) 28.313 34.73238 34.448881
EARNING PER SHARE:
Year 2008 2007 2006
EPS 24.38929 26.16947 22.95
RESULT:
This ratio indicates the amount of income earned by the common stockholders. Above figures
clearly show the progress of the company and it maintains this ratio more than Rs.20 which is
good for the investors.
VERTICAL ANALYSIS:
In vertical analysis each item of a financial statement is presented as a % age of the total of items
or some other suitable items.
HORIZONTAL ANALYSIS:
In vertical analysis each item in financial statement of the last year is considered as a base of the
same items.
RESULT ON THE BASIS OF VERTICAL & HORIZONTAL ANALYSIS:
From the above mentioned analysis following are my Result about the Operations of branches of
MCB for the year 2008,
 MCB’s income by operations has been increased by 122.19% than 2007.

Page 52
 Company’s Total Assets in Pakistan has been increased by 130% than 2007.
 Deficit has been decreased by 104 % in comparison with year 2007
 Due to financial crisis in the world investment activities are slowed down in year 2008
and they are decreased by 152% than year 2007.
 Due to its sound financial policies MCB’s borrowing from financial institutions has been
decreased by 95 % than year 2007.
“APPLICATION OF CLASS ROOM LEARNING”
During my internship of six weeks in MCB Bank, Ltd. MALL ROAD BRANCH LAHORE the
knowledge given by my respected and devoted teachers proved to be very helpful in
understanding the environment in the organization and working practically.
Following are some key points about application of my class room learning in the organization:
 The knowledge achieved from the subject “Business Communication” helped me in

understanding customer dealing i.e. how to deal with them? How to understand their
problems? Etc.
 It also helped me in understanding the inter Organizational Communication i.e. circulars,

notices etc.
 Also the Knowledge which I got from the subject “Computer application in Business”
also proved very useful.
 Financial Management and Principles of Accounting helped me in understanding the

accounting terminologies which are used in bank e.g. what is debit and credit vouchers?
What are these for? And also in understanding that how entries are made against certain
heads.
Page 53
“WHAT I HAVE LEARNT IN MCB”
In MCB Bank Ltd. I really enjoyed working with the staff of MALL ROAD BRANCH
LAHORE having a wish to be employee of MCB. It was almost impossible to work in all the
departments within that limited time. But the staff of the branch provided me the opportunity to
work in the different departments for the sake of practical knowledge. I feel highly indebted to
work in the MALL ROAD BRANCH with the manager of that branch Mr. Junaid Butt,
because I learnt a lot in that branch.
During my internship training in the MCB Bank as I early mentioned that I have worked in
different departments & seats and learnt the following things,
 How to deal with different types of customers.
 Account opening.
 Cheque book issuance.
 Outward clearing.
 Cheque for Collection.
 Different forms and vouchers filling.
 Experience of working in a well reputed organization.

Page 54
“SUGGESTIONS & RECOMMENDATIONS”
Following are some suggestions for MCB Bank, Ltd.
ADVERTISING:
Bank must let potential customers know that all attractions for banking exist. This is done by
advertising on television and obtaining press coverage, in conjunction with direct mail, window
displays, leaflet in branches and in appropriate other locations (such as hotels, shops, etc.) and
including leaflets in statement of accounts sent to existing customers in the hope that they will
tell potential customers about the services provided by our bank.
INCREASED ATM’S LOCATIONS:
Some personal sector customers prefer not to come to branch. They increasingly want to deal
with the bank in other ways, such as home banking or use of Automated Teller Machines
(ATMs), which need to be at every branch or some important shopping plazas and airports etc.
INCREASED SERVICES:
One way to retain the customers is to offer a wide range of services such as tax advice, free life
insurance equivalent to amount deposited, shares portfolio management, fund management
facility, etc., complimentary to the core services. Banks must have a slightly different mix of
services and mean of providing these such that customers can choose the mix that suits them
best.
MANAGEMENT OF TIME:
There should be a good management of time for the sake of employees i.e. offering them free
break hours instead of making them work in this time as well.

Page 55
GROWTH SCOPE FOR EMPLOYEES:
MCB should provide greater facilities to its employees, and give them bonuses for their hard
work and Promotions as well. There is a criticism on the banking management that the salaries
of the employees are decreasing in every succeeding year. And I think this will shake the
confidence and working habit of the employees
BANKING PROFESSIONALS:
The bank should hire banking professionals having experience in their respective fields that
will boost the performance of the company as currently MBAs are produced for this field so they
should be hired for enhancing the performance of company.
ATTRACT CUSTOMERS:
The banking company should offer such policies which would attract customers which are
denied by other banking in the market.
JOB ROTATION AND PROMOTIONS:
Most of the bank employees, are sticking to one seat only with the result that they become master
of one particular job and loose their grip on other banking operation. In my opinion all the
employees should have regular job experience all out-look towards banking. The promotion
policy should be adjusted
COMMUNICATION SYSTEM FOR EMPLOYEES:
As such system should be designed that every employee who has some problems with his
officers can communicate it to the higher management and some steps must be taken to improve
that.

Page 56
“IF I WERE MANAGER AT MCB BANK”
If I would be a manager at MCB Bank I’ll take following steps,
 I will apply such a communication system specially designed for employees trough they
can share the problems regarding work environment.
 Complete working and break hours will be offered so that employees can work
efficiently.
 I will make it sure that some of the employees should be sent for training to other
countries and employees from other branches should be brought here.
 I will make promotions, job rotation and bonuses, an important part of policies of MCB
Bank.
 At every month’s closing when employees stay at branch even after working hours, a
dinner from bank will be offered.
 To retain potential customers certain services will be provided and let them know with
advertising.
 I will make it sure that Working environment, equipment, furniture and staff dressing
should be according to the modern banking style.

Page 57
“REFERENCES & RESOURCES”
To make this internship report data is taken from the following resources:
ONLINE RESOURCES:
MCB Bank, Ltd http://www.mcb.com
MCB Bank Pakistan http://www.mcb.com/pakistan/
State Bank of Pakistan http://www.sbp.org.pk
MCB Bank management itself

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Internship Report on Bank (2010)

Department of management sciences

Lahore Business School

Introduction & Background of Organization 07

Vision & Mission 11

Department where internship was carried out 20

Application of class room learning 49

What I have learnt in MCB 50

Suggestions & Recommendations 51

Growth scope for employees 52

If I were the manager in MCB 53

LAHORE BUSINESS SCHOOL

MASTER OF BUSINESS ADMINISTRATION

Submitted to: Madam Shusma Khan

Submitted by: Syed Farhat Ali Shah

LAHORE BUSINESS SCHOOL

bank), Lahore Pakistan.

LAHORE BUSINESS SCHOOL

to be successful in all the fields of life.

LAHORE BUSINESS SCHOOL

opportunity to enhance the marketing and management skills from a well-established

all members of the Muslim commercial bank.

LAHORE BUSINESS SCHOOL

LAHORE BUSINESS SCHOOL

LAHORE BUSINESS SCHOOL

LAHORE BUSINESS SCHOOL

 State Bank of Pakistan

 Commercial Bank of Pakistan

 Specialized credit institutions.

LAHORE BUSINESS SCHOOL

 National Bank of Pakistan

 Muslim commercial bank limited

 Habib Bank Limited

 United Bank Limited

 Allied Bank of Pakistan

LAHORE BUSINESS SCHOOL

MCB BANK LIMITED

LAHORE BUSINESS SCHOOL

LAHORE BUSINESS SCHOOL

 Increased participation on foreign trade.

 Betterment of branches and staff service level.

 Corporate Planning & Budgeting

LAHORE BUSINESS SCHOOL

 Finance & Treasury

 Inspection & Audit

 Marketing & Development

LAHORE BUSINESS SCHOOL

 Marketing & Development

Mian Mohammad Mansha Chairman

S.M. Muneer Vice Chairman

Mohammad Aftab Manzoor President & Chief Executive

Tariq Rafi Director

Sheikh Mukhtar Ahmed Director

Mohammad Arshad Director

Shahzad Saleem Director

Raza Mansha Director

Sarmad Amin Director

Mian Umer Mansha Director

Mian Mohammad Mansha Chairman

LAHORE BUSINESS SCHOOL

LAHORE BUSINESS SCHOOL

Recently the organizational structure was re-designed as follows:

LAHORE BUSINESS SCHOOL