Jessica Kerkhove

Amman– Jordan
(962)
79-6313934
illis_n_tiznit@hotmail
.com

Objectives:
• To work in a reputable organization where I can fully utilize my
skills.
• To make a difference in the quality of service delivered.

Personal nformation:
Date of Birth: August 1st, 1986
Place of Birth: Belgium
Nationality: Belgian
Marital Status: Single

Education:
• 2002 – 2003: Tourism, at Koninklijk Atheneum Brugge Centrum,
Brugge, Belgium.
• 2000 – 2002: Human Sciences, at KSO Glorieux, Ronse,
Belgium.

Experience:
• May 2010 – November 2010: Worked as Training Executive &
Technical Support Person for Raya Contact Center, Egypt.

My job responsibilities included:

-French technical support through phone and email.
- Training and advising agents.

• May 2010 – November 2010: Worked also as General Manager

for Oriental Productions, Egypt.

My job responsibilities included:

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 -Making contacts with media, record labels and artists throughout the world.
-Managing the contract with the partners and artists signed with the company.
-Promoting the artists.

• January 2010 – March 2010: Worked as Call Center Operator

for Direct Dialogue Fundraising, Brussels, Belgium.

My job responsibilities included:

Fund-raising & making inquiries for Non-governmental Organisations, such as
-

UNICEF, Amnesty International, and World Wildlife Fund.

• August 2009 – January 2010: Worked as Call Center Operator

for B-Connected, Brussels, Belgium.

My job responsibilities included:

- Help desk & selling Telecom products (For: Telenet, Belgacom, Scarlet & Base).

•September 2008 – June 2009: Worked as Waitress for Fortuna

Restaurant, Ostend, Belgium.

My job responsibilities included:

-Keeping the place tight, informing the customers about the available services, serving food and drinks.

•July 2008 – August 2008: Worked as Animator for Activv, Madrid,

Spain.

My job responsibilities included:

-Public Relations with the guests, co-organising shows, taking care of the sports
activities and running the kids club.

March 2008 – June 2008: Worked as Waitress/Kitchen aid for Bhavani

Indian Restaurant, Bruges, Belgium.

My job responsibilities included:

- Serving food and drinks, helping with preparing desserts and hors d'oeuvres
(appetizers), preparing the restaurant before the shift, handling the
complaints of dissatisfied customers.

April 2006 – March 2008: Owner/Shop Manager of Bijouterie (Jewellery

store) Bablkhmiss, Tiznit, Morocco.

My job responsibilities included:

- Selling and buying ethnic jewellery & managing the paperwork of the shop.
- Webmaster of the website and e-shop of the store.

April 2006 – June 2006: Worked as Waitress/Kitchen aid for Uilenspiegel

Bvba, Bruges, Belgium.

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My job responsibilities included:
- Serving food and drinks and helping in the kitchen.

October 2003 – August 2005: Worked as Gardener for City of Ronse,

Belgium.

My job responsibilities included:

- Working in public parks and other green spaces.

Training Courses:
April 2010: Course on “Windows Mobile, Android, Smart phone & PDA
Basics, Warranty Procedures, Synchronisation Procedures”, organised
by Raya Holding, Egypt.
April 2010: Course on “Customer Service, Phone Etiquette, Microsoft
Office”, organised by Raya Holding, Egypt.
1993 – 2003: Courses on Alto- and Soprano saxophone and music history.

Activities:

2010: Music-producer (under the name of JeWa Beatz) for several artists in
the Middle East and Europe.
2003 – 2004: Treasurer for the local branch of Animo, which is the Young
Socialist Party in Belgium.
2002 – 2004: Photographer, Columnist and Journalist for Indymedia,
independent media center.
2002 - 2003: Took weekly cooking courses.
2002 – 2003: Webmaster for the Arab European League.
1995 – 1999: Saxophone-player in a local church band and a marching
band.
Other activities I enjoy: photography, reading, music, and learning about
other cultures.

Skills:
Very good computer skills: MS Office (Powerpoint, Word and Excel), Open
Office, Internet and Email.
Basis knowledge of photo-editing through GIMP (and a little bit of Adobe
Photoshop).
Basic knowledge of HTML and Joomla.
Digital sound engineering through: FL Studio and Adobe Audition.
Handling, administering, and troubleshooting Windows Operating
Systems.

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Languages:
Dutch: Mother tongue.
French: Mother tongue.
English: Spoken and written fluently.
Other languages: Basic knowledge of written and spoken Italian, basic
knowdledge of written and spoken Tachelhit (which is a bedouin
language from South Morocco), very basic knowledge of spoken and
written Arabic, very basic knowlegde of spoken German and Spanish.

Personality Traits:
Hard worker.
Quick learner.
Self-motivated.
Persistent.
A good team member.
Ability to work under pressure.

References:
Recommendation letters and references are furnished upon request.