Nour El islem ktari

Date of birth: 20/08/1999 Nationality: Tunisian Gender: Female

Phone number: (+216) 58636635 (Mobile) Email address:

Guest.Specialist.Nour@gmail.com

Address: Avenue Pasteur, 5035, Sayada, Tunisia (Home)

ABOUT ME

As an experienced guest service agent in hotels and multinational companies , I possess a strong
background in the field, with a track record of success and a profound understanding of various guest
services operations. As a highly motivated and detail-oriented individual, I am now seeking a position as a
guest service agent or a shop assistant on a cruise ship. With my exceptional communication skills and
ability to multitask, I am confident in my ability to contribute to the success of the cruise ship's retail
operations. Throughout my career, I have demonstrated my strong customer service skills, which include
actively listening to customers, understanding their needs, and providing prompt and efficient assistance.
Additionally, I am a team player with a positive attitude, capable of working under pressure while
maintaining a professional demeanor. My adaptable nature and ability to quickly learn new systems and
procedures will enable me to seamlessly integrate into the dynamic environment of a cruise ship. With my
experience and enthusiasm for the retail industry, I am confident in my ability to make a valuable
contribution to Cruise Ship Company which honours me with an assignment that suits my professional and
personal qualities.

WORK EXPERIENCE

02/01/2022 – CURRENT Ksar Hellal, Tunisia

SALES MANAGER DOUBLE WEALTH IMPORT EXPORT

1. Develop and implement sales strategies to achieve company's sales targets and objectives.
2. Identify new business opportunities and potential markets for expansion.
3. Build and maintain strong relationships with existing and potential clients, including regular
communication and negotiation.
4. Conduct market research and competitor analysis to stay informed about industry trends and
developments.
5. Lead and manage the sales team, including setting goals, monitoring performance, and providing
coaching and training.
6. Prepare sales forecasts, budgets, and reports for management, highlighting sales performance and
identifying areas for improvement.
7. Collaborate with cross-functional teams such as marketing, supply chain, and finance to ensure smooth
execution of sales activities.
8. Participate in trade shows, exhibitions, and industry events to promote company products or services.
9. Stay updated with product knowledge and effectively communicate product features and benefits to
clients.
10. Monitor and analyze sales data to identify patterns, trends, and opportunities for sales growth.
11. Manage key customer accounts, addressing their needs, resolving issues, and ensuring customer
satisfaction.
12. Develop and maintain a strong understanding of international trade regulations, customs procedures,
and documentation requirements.
13. Negotiate and finalize sales contracts, ensuring compliance with legal and company policies.
14. Stay informed about international trade policies, tariffs, and regulations that may impact business
operations.
15. Continuously assess and improve sales processes and strategies to enhance overall sales performance.

Address Avenue The United Nations , 5075, Ksar Hellal, Tunisia

05/2020 – 10/2021 Monastir, Tunisia

GUEST SERIVICE AGENT HOTEL SKANES SERAIL
Welcoming guests: Greeting guests with a warm smile and friendly attitude, creating a welcoming and
professional atmosphere.

Check-in and check-out processes: Ensuring smooth and efficient check-ins and check-outs, verifying guest
information, collecting payments, and providing necessary information about the hotel and its facilities.

Handling reservations: Managing room bookings, ensuring accuracy of information, and updating the
hotel's reservation system.

Offering information: Providing guests with detailed information about the hotel's services, facilities, local
attractions, transportation options, and restaurant recommendations.

Managing phone calls and emails: Handling phone inquiries, taking messages, addressing guest requests or
concerns via email, and providing necessary assistance.

Problem-solving: Resolving guest complaints or issues promptly and professionally, ensuring guest
satisfaction and maintaining a positive image of the hotel.

Concierge services: Assisting guests with arranging transportation, booking tours or tickets, making
restaurant reservations, and helping with any other special requests.

Handling payments: Processing credit card transactions, preparing invoices, and accurately accounting for
cash payments.

Maintaining guest records: Updating and maintaining guest profiles, ensuring confidentiality of guest
information, and adhering to data protection regulations.

Collaborating with other hotel departments: Cooperating with housekeeping, maintenance, and other
departments to ensure guest requests are met, rooms are prepared, and any maintenance issues are
addressed promptly.

01/06/2015 – 01/11/2018 Monastir, Tunisia

HOTEL CONCIERGE SKANES SERAIL

1. Assisting guests: Provide information, recommendations, and assistance to hotel guests, including
booking reservations and providing directions.
2. Handling requests: Manage guest requests, such as organizing special occasions, arranging tours, and
handling emergencies.
3. Providing exceptional customer service: Anticipate guest needs, personalize experiences, and ensure
guest satisfaction.
4. Coordinating with other hotel departments: Collaborate with front desk, housekeeping, and restaurant
staff to provide a cohesive guest experience.
5. Building relationships: Develop relationships with local vendors and negotiate special rates or services
for guests.
6. Managing guest inquiries and concerns: Address guest concerns, complaints, and inquiries promptly and
efficiently.
7. Providing local knowledge: Share extensive knowledge of local attractions, restaurants, and
transportation options with guests.
8. Maintaining records: Keep accurate records of guest requests, reservations, and information.
9. Staying updated: Stay informed about local events, festivals, and attractions to provide the latest
information to guests.
10. Creating a welcoming atmosphere: Serve as the first point of contact, giving guests a positive first
impression of the hotel.

01/10/2011 – 29/05/2015 Ksar Hellal, Tunisia

INTERNATIONAL FASHION CLOTHING SALES MANAGER

1. Strategically sourcing and procuring fashion clothing items from various international markets to
meet the demands of diverse clientele.
2. Conducting thorough market research to identify emerging fashion trends and translated them into
successful buying decisions.
3. Establishing and nurturing strong relationships with manufacturers, suppliers, and retailers globally,
resulting in favorable terms, competitive pricing, and a diverse product portfolio.
4. Negotiating pricing, terms, and contracts with international vendors, consistently achieving cost
savings while maintaining quality standards.
 5. Managing end-to-end import/export operations, including customs clearance, logistics coordination,
and on-time delivery, ensuring seamless supply chain management.
6. Monitoring and analyzing market conditions, competitor activities, and customer preferences to
adapt the product mix and maximize sales opportunities.
7. Collaborating with cross-functional teams including marketing, sales, and inventory management to
develop effective strategies for product promotion and market expansion.
8. Regularly assessing and evaluating suppliers' performance, quality, and compliance standards to
maintain a reliable and high-quality supply chain network.
9. Actively participating in fashion trade shows, exhibitions, and industry events to stay updated on the
latest market trends and establish new business partnerships.

EDUCATION AND TRAINING

09/2005 – 07/2008 ksar hellal, Tunisia

BACHELOR DEGREE OF COMMERCE Higher Institute of Technological Studies of Ksar Hellal

LANGUAGE SKILLS

Mother tongue(s): ARABIC

Other language(s):

UNDERSTANDING SPEAKING WRITING

Spoken Spoken
Listening Reading
production interaction
ITALIAN A1 A1 A1 A1 A1

GERMAN B1 B1 B1 B1 B1

HEBREW B1 B1 B1 B1 B1

ENGLISH B2 B2 B2 B2 B2

FRENCH C1 C1 C1 C1 C1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

DIGITAL SKILLS

Microsoft Word Microsoft Excel instagram ms office sage macintosh os linux digital
marketing

ADDITIONAL INFORMATION

HOBBIES AND INTERESTS

chess,camping and traveling to volunteer around the world

VOLUNTEERING

08/2017 – CURRENT
Red Cross 1. Participate in isaster response and relief: Assist in response operations during disasters, such
as setting up and managing emergency shelters, distributing relief supplies, providing emotional support to
affected individuals, and assisting with administrative tasks.

2. Organize health and safety education campaigns: Help teach life-saving courses like First Aid, CPR, AED
training, water safety, and babysitting classes in your community or for specific organizations...