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342867

Complaint
Number 342867 Status Closed
Date 6/17/2009 Assignee Baillon, Drew
Location Tacoma - Consumer Protection Division Actual Savings $0.00
NAICS 812199-Dating Clubs and Personal Services Amount Disputed $0.00
Estimated Savings $0.00

Complainant
Name Phone Day Phone Evening Email
$LPHH/DIDYH (253) 350-8803 aimee.lafave@live.com
/HPRQ7UHH/Q
$XEXUQ:$

Respondent(s)
Name Contact Phone Toll Free Email
0')1DWLRQDO7DOHQW$JHQF\ Michael Fields (425) 652-3456 MDFMGT@clearw
WK3LQH ire.net
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Referral(s)
Name Contact Phone Contact Phone Email

Practice(s)
Code Practice
022 Failure To Adjust/Refund

Activities
Date Added Activity Type Activity
6/19/2009 Email to Complainant &B,QIRUPDWLRQ XVHGZLWK5 PRVWRWKHU
5HVSRQGHQWOHWWHUV 7RDLPHHODIDYH#OLYHFRP
6/19/2009 Email to Respondent 5B)LUVWOHWWHUWRUHVSRQGHQW0D\ZHSOHDVH
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6/19/2009 Correspondence Error email returned from r as undeliverable
6/19/2009 Form Letter to Business R500_First letter to respondent; May we please
have your reply

342867 1 of 2
Date Added Activity Type Activity
7/15/2009 Email from Respondent
7/15/2009 Email from Respondent
7/15/2009 Email to Complainant &B(QFORVHFRS\RIILUP
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7/15/2009 Email to Respondent 5B*HQHULFFORVLQJOHWWHUWRUHVSRQGHQW7R
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7/15/2009 Resolution-CLOSED ADJUSTED

342867 2 of 2
Catalyst Report
Complaint Description
Description
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