Smartshore Offerings: Your Gateway To Knowledge Process Outsourcing and Remote Infrastructure MGMT

DISCUSSION DOCUMENT
SmartShore Offerings
Your Gateway to Knowledge Process Outsourcing and Remote Infrastructure Mgmt.
SmartShore Services, Inc.

sales@smartshore.us
Tel – 203-653-7235
Sep 9, 2009
Overview
• 1500+ team members

• Company offerings
include KPO and IT
Infrastructure
management
• CAGR of almost 100%
• Over 50 clients
worldwide
• Founders have rich –
experience in
offshoring of services
Vision: Deliver maximum value at reduced cost to our Customers by enabling the 24*7 global team
Page 2 Your gateway to Knowledge Process Outsourcing SmartShore Confidential: Do not Copy
Selected Clients
Banking &
Finance
Education,
Media &
Others
Manufacturing
ATM and
Telecom
System
Integrators
Knowledge Process Outsourcing
Remote Infrastructure Management
Infrastructure Infrastructure Infrastructure Infrastructure

Monitoring Maintenance Engineering Consulting
Device, Port, Link Troubleshooting Application Architecture Design,
monitoring and Fault response time Technology Adoption
management assurance
24 x 7 Network SLA-based Multi Application Driven Network Planning,
Health monitoring modal Remote Quality of Service and Continuous
Helpdesk support (QoS) mgmt Process
Proactive problem Voice/ Chat/ Email Improvement
alerting ensuring Network Bandwidth
network uptime Configuration Optimization Network
Management, Implementation,
Capacity Mgmt.,
Vendor Management Change – Release/ Project Management
Trend Analysis
Patch Management Disaster Recovery
System Integrators ATM & Telecom Banking & Manufacturing Education &
Finance Media
Business Research
COMPANY MARKET COMPETITORS INDUSTRY GEOGRAPHIES
• Executive • Market • Competitive • Business & • Business

Profile (1page) Segmentation Intelligence/ Technical Partner
Landscape Trends Identification
• Detailed • Market Sizing
Profiles • Competing • Innovation • Global
• Market
Products/ Search Landscape
• Customer Forecasting
Branding Analysis
Data Analysis • Consumer
• New Markets
• Customer preference • Distribution
• New Product
• Value Chain Satisfaction Channels
Development • Regulatory
Analysis
• SWOT Analysis • Entry
• Portfolio
• Brand Strategies
Analysis • Pricing • 5 Force
Analysis
Models
• Client
• Market
preference • Cross Industry
Forecasting
Opportunities
• Business
Case
Development
PROFILING SURVEY SCORECARDS BENCHMARKING DISTRIBUTION
Sales Support
Engineering Design Services
Analytics
Problem Solving Quantitative Reasoning Statistical Tools Business

Intelligence Tools
Contracts
SmartShore Locations
London, UK
Stamford, CT
USA
New York City
Philadelphia
India
Enables
24/7
US Day Time India Day Time
operation
India Night Time US Night Time
Benefits to Customers
• Leverage labor arbitrage opportunities

to reduce operational costs
• 24 x 7 x 365 delivery by working on
global delivery model without having People
Client’s team in graveyard shift
• Allows Client to focus on core
competencies
• Utilize expertise of our functional
Pro
gy
experts groups in various industries
olo
ce
n
s
ch
•
s
Client aligned team structure to ensure
Te
the retention of client knowledge in our
team and foster relationship building
• Senior management is very
experienced in the financial services
analytics and oversight provided to
offshore team
Why SmartShore
Offshore Talent
• 1500 + team
• Attrition almost half of industry
• Strong talent growth
Transportable
Cost Effective Additional
Additional workforce
Delivery Model Operational
Operational • Passport ready
• Successful growth Savings
Savings workforce willing to
in delivery locations of
ofup-to
up-to travel to US
across India 50%
50% • Ready workforce
• Execution of available in each
projects in UK and technology verticals
US
Proven Relationship
• SmartShore has had no
failures till date
• Currently over 1500 resources
are staffed on Projects
• Client will be valuable
customer for SmartShore
How we will grow with you?
Client – Smartshore Relationship Roadmap
Case-by-Case Client Expertise Center

Proof of Concept
Resource Supply at Smartshore
1 2 3
• Selected stand-alone projects • Processes are • Dedicated Client Development Center at
onsite at Client’s location standardized Smartshore office in US / India
• Establishing joint Project • SLAs for resource supply  Dedicated team
Management, Reporting and are established  Specialized training programs to
Risk Management practices
• No project volume address Client-specific needs
• Close oversight by senior commitment  HR programs: hiring specialized
management
• Identify resource patterns personnel to staff Client needs
and predict future needs • On-demand additional resource supply from
• Enhance Project Smartshore India Staff
Management practices to • Full-time PMO
accommodate growing
volumes
Q&A

Smartshore Offerings: Your Gateway To Knowledge Process Outsourcing and Remote Infrastructure MGMT

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DISCUSSION DOCUMENT

SmartShore Services, Inc.

• 1500+ team members

Infrastructure Infrastructure Infrastructure Infrastructure

COMPANY MARKET COMPETITORS INDUSTRY GEOGRAPHIES

• Executive • Market • Competitive • Business & • Business

Problem Solving Quantitative Reasoning Statistical Tools Business

• Leverage labor arbitrage opportunities

Client – Smartshore Relationship Roadmap

Case-by-Case Client Expertise Center

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