.

Workplace Emotions,
Values, and Ethics

1
Emotional Intelligence

Self-
Awareness

Social Self-
Skill Emotional Regulation
Intelligence

Self-
Empathy
Motivation

2
Values at Work

• Stable, long-lasting beliefs about what is

important
• Define right or wrong, good or bad
• Include cross-cultural, ethical, and
organizational culture values
• Important for OB -- influence perceptions,
decisions, behaviour

3
Collectivism-Individualism
Collectivism
China
Collectivists tend to:
1. Identify themselves by group
membership
Japan
2. Give priority of group goals
3. Put more emphasis on
harmonious relationships
Germany
4. Have more socially-based
emotions (indebtedness)
Canada

Individualism

4
Power Distance
High Power Distance

Mexico The degree that

people accept an
France
unequal distribution
of power in society
Japan

Canada

Germany

Low Power Distance

5
Uncertainty Avoidance
High U. A.

Japan The degree that people

tolerate ambiguity (low) or
Germany feel threatened by
ambiguity and uncertainty
Canada (high uncertainty
avoidance).
Hong Kong

Low U. A.

6
Achievement-Nurturing
Achievement
Japan

The degree that people

value assertiveness,
Canada competitiveness, and
materialism (achievement)
France
versus relationships and
well-being of others
(nurturing)
Sweden

Nurturing

7
Long/Short-Term Orientation
Long-Term Orientation
China

The degree that people value

Japan
thrift, savings, and
persistence (long-term)
versus past and present
Netherlands issues (short-term).
Canada

Russia

Short-Term Orientation

8
Three Ethical Principles

• Utilitarianism
– Greatest good for greatest number

• Individual Rights
– Fundamental entitlements in society

• Distributive Justice
– Inequality must have equal access
– Inequality must benefit the least well off

9
Influences on Ethical Conduct

• Moral intensity
– degree that issue demands ethical principles

• Ethical sensitivity
– ability to recognize the presence and
determine the relative importance of an ethical
issue

• Situational influences
– competitive pressures and other conditions
affect ethical behaviour

10
Thank You

11