ORGANISATIONAL

BEHAVIOUR
WHAT IS AN ORGANISATION ?

ORGANISATION IS A DELIBERATE
ARRANGEMENT OF PEOPLE TO ACCOMPLISH
SOME SPECIFIC PURPOSE.
CHARACTERISTICS OF
ORGANISATION
• DISTINCT PURPOSE

• DELIBERATE STRUCTURE

• PEOPLE
 ORGANISATIONAL BEHAVIOUR

A FIELD OF STUDY THAT INVESTIGATES

THE IMPACT INDIVIUALS, GROUPS AND
STRUCTURE HAVE ON BEHAVIOUR WITHIN
ORGANISATIONS, FOR THE PURPOSE OF
APPLYING SUCH KNOWLEDGE TOWARDS
IMPROVING AN ORGANISATION’S
EFFECTIVENESS
 CHANGING ORGANISATIONS
TRADITIONAL ORGANISATION NEW ORGANISATION
• STABLE • DYNAMIC
• INFLEXIBLE • FLEXIBLE
• JOB FOCUSSED • SKILLS FOCUSED
• WORK IS DEFINED BY JOB POSITIONS • WORK IS DEFINED IN TERMS OF TASKS TO
• INDIVIUAL ORIENTED BE DONE
• PERMANENT JOBS • TEAM ORIENTED
• COMMAND ORIENTED • TEMPORARY JOBS
• MANAGERS ALWAYS MAKE • INVOLVEMENT ORIENTED
DECISIONS • EMPLOYEES PARTICIPATE IN DECISION
• RULE ORIENTED MAKING
• RELATIVELY HOMOGENOUS WORK • CUSTOMER ORIENTED
FORCE • DIVERSE WORK FORCE
• WORKDAYS DEFINED AS 9 TO 5 • WORK DAYS HAVE NO TIME BOUNDARIES
• HIERARCHIAL RELATIONSHIPS • LATERAL AND NETWORKED
• WORK AT ORGANIZATIONAL RELATIONSHIPS
FACILITY DURING SPECIFIC HOURS • WORK ANYWHERE, ANY TIME
 ORGANISATIONAL
BEHAVIOUR RELIES UPON-

• PSYCHOLOGY

• SOCIAL PYSCHOLOGY

• SOCIOLOGY

• ANTHROPOLOGY
PSYCHOLOGY – THE SCIENCE THAT SEEKS
TO MEASURE, EXPLAIN, AND SOMETIMES
CHANGE THE BEHAVIOUR OF HUMANS
AND OTHER ANIMALS.
LEARNING
MOTIVATION
PERSONALITY
PERCEPTION
TRAINING
JOB SATISFACTION
LEADERSHIP
SOCIAL PSYCHOLOGY – AN AREA WITHIN
PSYCHOLOGY THAT BLENDS CONCEPTS
FROM PSYCHOLOGY AND SOCIOLOGY
AND THAT FOCUSSES ON THE
INFLUENCE OF PEOPLE ON ONE
ANOTHER.
BEHAVIOURAL CHANGE
ATTITUDE CHANGE
COMMUNICATION
GROUP PROCESSES
GROUP DECISION MAKING
SOCIOLOGY – THE STUDY OF PEOPLE
IN RELATION TO THEIR SOCIAL
ENVIRONMENT OR CULTURE.
COMMUNICATION
POWER
CONFLICT
INTER GROUP BEHAVIOR
ORGANISATIONAL CHANGE
ORGANISATIONAL CULTURE
ANTHROPOLOGY – IS THE STUDY OF
SOCIETIES TO LEARN ABOUT HUMAN
BEINGS AND THEIR ACTIVITES.

COMPARITIVE VALUES
COMPARITIVE ATTITUDES
CROSS – CULTURAL ANALYSIS
ORGANISATIONAL CULTURE
ORGANISATIONAL ENVIRONMENT
HISTORICAL PERSPECTIVE -
THE HAWTHORNE STUDIES
 OB CURRENT TRENDS &
ISSUES
• SHIFT OF CENTRE OF ECONOMIC ACTIVITY.
• PUBLIC SECTOR – IMPROVING EFFICIENCY.
• EXPANDING CONSUMER BASE.
• TECHNOLOGICAL CONNECTIVITY.
• SHIFT OF TALENT TO KNOWLEDGE INTENSIVE
INDUSTRY.
• NON TRADITIONAL ORGANISATION STRUCTURES
AND MODELS.
• NEW TOOLS/ STATISTICAL CONTROL/ SYSTEMS
IMPROVED TECHNOLOGY.
 GLOBALISATION

• INCREASED FOREIGN
ASSIGNMENTS.

• WORKING WITH PEOPLE FROM

DIFFERENT CULTURES.
WORK FORCE DIVERSITY
IMPROVING QUALITY/
PRODUCTIVITY
LABOUR SHORTAGE
OUTSOURCING
IMPROVING CUSTOMER
SERVICE
BALANCING WORK LIFE
CONFLICT
IMPROVING ETHICAL
BEHAVIOUR
ROLE OF INFORMATION
TECHNOLOGY