COMMUNICATION

PROCESS
Mrs. Dayley
Business Communications
“If all my possessions were taken
from me with one exception, I
would hope to keep my power of
communication --- for by it I
would regain all the rest.”
--Daniel Webster, American Journalist
Communication is…

• Transactional
• Complex
• Unavoidable
• Continuous
• Learned
 Components of
Communication Process
• Context
• Physical • Channel
Environment • Noise
• Climate • Barrier
• Communicator
• Feedback
• Message
 Context
• In the glossary, look up context and
write the definition in the lines next to
this slide.
 Physical Environment
• List the three most
common places you have
your conversations.
 Climate
• Negative Climate
• Positive Climate

– What do you think is the relationship

between environment and climate?
 Communicator

Message Sender Message Receiver

(Means of Transmission)
CHANNEL
 Message
• A message is…
• Messages can be…
Channel
 Barrier
• Any obstacle that blocks communication
• List five possible barriers
–
–
–
–
–
 Feedback
• Feedback has three
main functions:

– Assurance
– Adjustment
– Insight
Write for 10 minutes on what you
have learned and your
interpretation of the information
we have discussed.
Internet Self Checkand
StudyClick
Guide
on the link above then
click on Student Activities
Chapter 2 Section 1
Self Check & Study Guide
(My e-mail address is on the board)