Business Listening 2: Tarakanita Secretarial Academy

BUSINESS
LISTENING
2
Workbook
TARAKANITA SECRETARIAL ACADEMY

Kompleks Billy & Moon
Pondok Kelapa
East Jakarta
Indonesia
2008
Table of Content
Syllabus…………………………………………………………………………………. 3
Unit 1 Managing business meetings……………………………………………………. 6
Unit 2 Company structure…………………………………………………………….... 9
Unit 3 Recruitment…………………………………………………………………….. 12
Unit 4 Job interview……………………………………………………………………. 15
Unit 5 Organizing business trips……………………………………………………….. 17
Unit 6 Work and motivation………………………………………………………….... 20
Unit 7 Reducing the workforce………………………………………………………… 23
Unit 8 Marketing ………………………………………………………………………. 26
Unit 9 All about reservations…………………………………………………………… 28
Unit 10 Future trends…………………………………………………………………… 31
Unit 11 Competitive advantage………………………………………………………… 35
Unit 12 Product features & products demonstration…………………………………… 37
Unit 13 Banking………………………………………………………………………… 39
Unit 14 Business culture and ethic……………………………………………………… 42
Business Listening 2, 2008 Page 2

SYLLABUS
SUBJECT : Business Listening 2
SUBJECT CODE :
LECTURER : Team
SEMESTER/ PROGRAM : 3 / D-III
SESSION / TIME : 14 /100 minutes
Room : Listening laboratory/Listening Room
DESCRIPTION
This subject consists of listening activities: understanding and using words in audio materials,
answering comprehension questions of conversation and extract, retelling the content of
extensive listening materials which enable students to communicate in the workplace.
INSTRUCTIONAL GOAL
At the end of the semester, the students should be able to listen to business conversations and
talks concerning secretarial and administrative tasks at intermediate level.
COMPETENCE ELEMENT AND CRITERIA
COMPETENCE ELEMENT COMPETENCE CRITERIA

1. Understanding and using words in • Develop the correct understanding of
audio materials and utterances. listening materials and utterances from
simple conversations and extracts.
• Write the words and numbers correctly.
2. Answering comprehension questions of • Provide the complete answer for the
simple conversations and extracts. comprehension questions of the extensive
listening materials.
• Mention the main idea of the extract from
the extensive listening materials.
3. Retelling the content of the extensive • Provide the correct paraphrasing from the
listening materials. extensive listening materials.
• Produce a written summary of the extensive
listening materials.

SCHEDULE
Week Lecture Sources

1 Managing business meeting Developing business contact unit 20
Speaking effectively unit 10; 10.3; 13
Further ahead unit 17
Company Structure Early business contact unit 5

BEC Vantage test 4
2
American Business English (intermediate) unit 2
Recruitment Market leader intermediate unit 8.1-8.3

3 Executive skills unit 2.2E
Job Interview Market leader elementary unit 12.1 -12.2

4 BEC 1 test 4
New international business English unit 13
Organizing a Business Trip Getting ahead unit 19.2a; 19.1b; 9.1b; 9.3d
5
Work and Motivation Executive skills unit 3.1d
6 English for business studies unit 4.2a
Reducing the Workforce Developing business contact unit 6

7 English for business studies unit 20.c,d
All about Reservation Telep in English unit 5

8
Future Trends Advanced business contact unit 3
9
Getting ahead unit 18
Competition/Competitive Developing business contact unit 8
10
Advantage
Product features and Early business contact unit 6
11 demonstration English for business studies unit 9.2b
Banking Baking transactions unit 2 dan 7

12
Business Culture and Ethics Further ahead unit 14.3; 14.1; 16.2
13 Market leader intermediate unit 7.8; 7.2; 7.3; 7.8
SCORING
Scoring Components: Daily Score (Presence; Quiz; Group-Work; Individual Assessment); Mid
Semester Test Score; Final Test Score.
Daily Score: 40% Mid Semester Test Score: 25%Final Test Score: 35%

FINAL-SCORE CONVERSION
Figures Score Quality Category

80-100 A 4 Very Good
70-79,99 B 3 Good
55-69,99 C 2 Sufficient
45-54,99 D 1 Borderline
< 45 E 0 Fail
REFERENCES
Nick Brieger and Jeremy Comfort, 1995, Early Business Contact, Phoenix ELT
Jean,B, Naterop & Rod Revell, 1999, Telephoning in English, Cambridge University Press
David A Daniel, 1993, American Business English Program (Elementary), Macmillan
Publishers Limited.
Ian Bedger and Pete Menzies, 1995, American Business English Program (Intermediate),
Phoenix ELT, Prentice Hall Macmillan
Sarah Jones-MAcziola and Greg White, 2000, Getting Ahead 2E, Cambridge University Press
Sarah Jones-Macziola, 1999, Further Ahead, Cambridge University Press
Leo Jones & Richard Alexander, 2000, New International Business English, Cambridge
University Press
Barnard Roger & Feff, cady, 2002, Business Venture 1, Oxford University Press
Barnard Roger & Feff, cady, 2002, Business Venture 2, Oxford University Press
........................, 2002, Cambridge BEC Preliminary, Cambridge University Press
........................, 2002, Cambridge BEC Vantage, Cambridge University Press
David Cotton, David Falvey, and Simon Kent, Market Leader, Elementary Business English.
David Cotton, David Falvey, and Simon Kent, Market Leader, Intermediate Business English.

Unit 1
Managing Business Meetings
Task 1
Listen to a group of new employees at a training session discussing how

meetings should be organized. As you listen, complete the notes on the
element of the meetings.
The essential elements of meetings
1. A purpose
…………………………………………………………………………………………………..
…………………………………………………………………………………………………..
…………………………………………………………………………………………………..
…………………………………………………………………………………………………..
…………………………………………………………………………………………………..
2. An………………………….showing the list of items to be covered
3. ………………………………………………………….
- The ………………………………………….(or………………………..) to
control the meeting
- The ……………………………………..to keep a record of the proceedings
- The other participants
4. ………………………………………………………………………………………………
5. A………………………………….normally the …………………………of the

meeting

1. Arranging to meet
Task 2.a.
MariLuz Rivera is going to visit England for Personnel Management
conference. She phones her friend and colleague, Andrea Thompson, to see
if they can meet socially. Listen to the recording of their conversation, and
complete the information on the data sheet below.
Mariluz Rivera called from 1.

…
……………………………..
To Andrea Thompson in 2.
…
……………………………..
Conference is in 3.
…
…………………………….
Date 4.
…
Task 2.b. Listen and write down the following jumbled conversation in the
correct order
A : Fine. What time were you thinking of?

B : Hello, David, this is Elisabeth Hollins from Conway
Communications.
B : Fine thanks, how about you?
B : Me too. Bye, David.
B : Yes, that’s fine by me. Shall we meet in your office or mine?
A : David Unwin speaking
A : Is 9 o’clock OK for you?
B : Fine, David. So that’s next Monday, the 8th, in your office?
B : Yes, that’s fine. What time suits you best?
A : Not too bad. Very busy, as usual.
A : That’s right. I look forward to seeing you then, Elisabeth.
A : Hello, Elisabeth, how are you?
A : Bye Elisabeth. Thanks for ringing.
A : I’m afraid that’s not too good for me; I have a meeting. Does
Monday the 8th suit you?
A : let’s make it my place; then you can talk to my people about your
ideas.
B : How about next Wednesday, the 10th?
B : Look, David, I’m ringing to see if we can arrange a time for a
meeting to discuss your new publicity campaign.
2. Chairing a meeting
Task 3
Listen to this management meeting called to discuss the problem of culture
shock caused by the turnover of a Spanish company by an American
company. The chairman is Sr. Gonzalez, the President of Duo S.A. Spain.
John Banks represents the American company, Delco. The other participants
are Maggie Seabrook and Teresa Navarro. As you listen to the cassette, note
whether the information below is true or false.
1. Both companies feel that Duo has no financial control.

2. Everyone agrees to a working party on financial management.
3. This suggestion is minuted for action.
4. Production planning is the next item on the agenda.
5. The Production Manger of Duo explains the position.
6. Teresa Navarro speaks for Duo’s Human Resources Manager.
The actions of the Chairman are summarized below in seven points. Put
them in the correct order.
1. He invites Mr. Banks to speak.
2. He calls for a decision to be minuted.
3. He asks for comment on item 3
4. He calls the meeting to order.
5. He asks someone to introduce the second item on the agenda.
6. He establishes the tone.
7. He moves on to the next item.
3. Reporting a meeting
Task 4 Listen to an extract from a meeting and decide if the statement is

true or false.
1. Laura found out that their present supplier can supply glass bottles.
2. The glass bottles are now a little bit more expensive than they were in the
past.
3. Laura proposes to keep the supplier which can provide glass bottles
cheaper than other suppliers.
4. James said that supplying glass bottles is wrong.
5. The other alternative to replace glass bottles is using plastic bottles.
6. The present supplier is ready to recycle the empty glass bottles.
7. Plastic glass is more competitive because it can be recycled.

UNIT 2
Company Structure
Task 1.1
Listen to the Personnel Director of Rossomon Plc. explaining the structure
and organization of the department to a new member of her team. As you
listen, complete the organization chart.
2 16
3 4 5 6
13 14 15
7 8 9 10 11
12
Task 1.2
Listen again the presentation in Task 1 and answer the following questions!
1. Who is responsible for running the company?…………………………………

2. Human Resources Department is responsible of three things, they are:
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
3. What department takes care of corporate finance and accounting?……
…………………
4. What is Peter Jenkins in charge of?............……………………………………
….

5. What department has a close relationship with the five regions on new
product development?………………………………………………………………
6. How many subsidiaries does Rossomon have? What are they?…………
………………...
Task 2
Listen to the conversation and decide which words are suitable for each
blank space.
A : Could you tell me about the people who work in C.S.T.’s Miami office?
B : Sure. We’re a pretty small operation, so it won’t take long! The (1)………
…… ……………. is Paulo Silva. He’s Portuguese. I’m sure you know him.
Then there is Tim Davidson, the (2)…………….. ……………….., and ….
………….., Fred Bakos, whose official title is (3)……….. …………………..
Tim’s American and Fred’s originally from Hungary. There’s a woman
called Rita Gomez in charge of (4)…… and ……….. ………………... She’s
American too. She has two (5)……….. ………………… working for her,
Elizabeth Norman and John Evans. John came from our Houston office.
Our (6)……………. ………………. ……………… is an Italian name Fausto
Nuti. Fausto is actually based in Italy, but he spends a lot of time in the
US. And finally, there’s Graham Ferguson who is in charge of the (7)……
…….
A : What does Helen Soper do?
B : She was Paulo Silva’s (8)……………….., but she left. The job is vacant.
A : You have a very small staff.
B : With (9)…………………… …………………….., we employ eleven people.
A : Who is responsible for (10)…………………..?
B : Graham Ferguson. This is just a (11)…………….…….and………………..…
office. Our main factory is in Portugal.
A : Who runs that side of the company?
B : Maxine de Spinola. She’s also responsible for C.S.T.’s (12)…………………
…..

Task 3
Listen to someone presenting about a multinational company and complete

the table below!
Position Origin
General Manager
Sales Manager
HR Development
Chief Accountant
Sales executives
Receptionist
An Accountant
Switchboard operator

UNIT 3
Recruitment
Task 1
Listen to a consultant talking about the recruitment process. Then fill in the
blanks with word(s) that you listen from the recording.
Well, what usually happens is that an employer will advertise a 1)……………
……………….. or new post – sometimes both inside and 2)………………………
……………. the company. Then, after they have received all the 3)……………
………………………………….., they shortlist the candidates, choosing those
who appear to meet their 4)………………………………………... Next, they will
5)……………………………………………….. an interview panel and call the
candidates to an interview. Some employers choose to check 6)………………
…………………………. at this stage to avoid delays later, while others wait
until after the interview when they 7)…………………….. …………………………
… one of the candidates. Provided the panel are happy, the employer will
make a job offer and the 8)………………………………………………… candidate
starts work. Often they attend 9)……………………………………….….. sessions
or are given a 10)……………….……………………... who helps to train new staff.

Task 2
Listen to the tape describing how the organizations recruit and select
personnel and fill in the table as you listen.
N Details 1st recruiter 2nd recruiter

o
1 Recruiter’s
position
2 Organization Major publishing house
3 Position discussed
4 Recruiting sources Internal posting and

management journals
and reviews
5 Typical response 130

level
6 Screening criteria
7 People
encountered
during 1st
interview
8 People
encountered
during 2nd
interview
9 Tests Sales simulation
10 Others

Task 3 (homework)
Dr. Simon Kinston works for the international executive search consultants
Heidrick and Struggles. Listen to the first part of the interview and complete
the chart below.
Methods for identifying candidates
1)………………………… Asking for Own original

……………………… 3) …………………… 4) ……………………
In newspaper or ……………………….. ……………………..
2)………………………… From the
…………………….. organization
From our From talking to From beginning to

5) ……………………… 6) ………………………… 7) ……………………
…………………. …………………… …………………..
The business
8) ……………………
………………….
Cross
9) ……………………………
…………………
Task 4 (homework)
Simon mentions three different types of experts which his company
usually speaks to at the beginning of an executive search. Who are they?
a. …………………………………………………………………………………………
b. …………………………………………………………………………………………
c. …………………………………………………………………………………………
UNIT 4
Job Interview
Task 1
Match the job interview questions 1 to 5 with their answers a) to f).
1. How many jobs have you a. Of course, but the working

had since leaving environment was terrible.
university?
2. Why have you changed b. I now have more responsibility
jobs so often? and work longer hours
3. What have you done that c. Well, I lead the sale team. I’m
shows leadership? also chairperson of a local
business association.
4. In what ways has your job d. I wanted to earn more money.
changed since you joined
the company?
5. Have you ever worked with e. Well, the boss in my last
a difficult person? company wasn’t easy to work
with.
f. I’ve worked for six companies.
Task 2
Christina Kramer is applying for a job as an overseas sales representative in
Italy. Listen to part of her interview. Complete her answers.
Reasons for I like 1)……………………………… and using my 2)……………

applying
………………………... I also like 3)…………………………………
…… people, and I want a new 4)………….……………………
…..
Strengths I’m 5)…………………….. in Italian and Spanish. I’m good at
6)………………………………. sales staff and I get on well
with people. I think I’m very good at 7)…………………………
……………. seminars for customers.
Weaknesse I’m not 8)………………………………………………. when
s
people don’t meet deadlines.
People you I like people who work 9)……………………………. and who
work well
are 10)…………………………….
with
Interests I also like aerobics and 11)…………………………………………
…...
Questions If I 12)………………………………………. the job, when would
you like me to start?
Task 3
Listen to two managers discussing three people they have just interviewed.
Which answer is correct? Mark one letter: A, B, or C
1. How many posts are available?

a. Three. b. Two. c. One.
2. Who has the most experience?

a. Brown. b. Gong. c. Liu

3. Who does Gong work for?
a. A shipping company. b. An investment bank. c. A book
publisher.
4. What does Grant think is more important?

a. Qualifications. b. Age. c. Experience.
5. What does Betty like about Liu?

a. She asks good questions. b. She understands the business.
c. She can start work immediately.
6. When will the project begin?

a. Next year. b. Next month. c. Next week.
7. Who will make the final recommendation?

a. Betty and Grant. b. Grant. c. The Director.
8. What salary will they offer?

a. $45,000. b. $35,000. c. $50,000.
Task 4
You’ll hear extracts from two interviews. Use this assessment form to decide
which candidate performed better on a scale of 1 to 5
No Sue Jones Tom Richards

1 Qualifications
2 Confidence
3 Reliability
4 Personality
5 Work
experience
6 Overall
impression

UNIT 5
Organizing Business Trips
1. Arranging a visit
Task 1.1
Listen and complete the table
Hotel name:…………
relaxation:……………………………………
Arrival on…………………………at ………
time:………
Purpose of visit :……………………………
Why/why not………………………………
no
………. Transport:……………………
Veronica’s Visit to Bath
Shuttle bus to pick her up yes
no
no
yes
Hotel yes
………….
……….
Dinner
…..
…..
….
Task 1.2
Listen to the telephone conversation in Task 1.1 again and state if the
statements are true or false.
1. Veronica is going to arrange a meeting with Terry.

2. Terry is away on business when Veronica is calling.
3. Veronica will be in Bath on Friday morning.
4. Veronica is in Bath for attending some meetings.
5. Veronica has a plan to go around the city on Saturday.
6. George will buy Veronica the ticket to Heathrow.
7. Veronica has booked the Royal Hotel before her arrival in Heathrow
airport.
8. Veronica will have dinner with Terry .
9. Veronica will pick Terry at the hotel for dinner.
10.Veronica hopes that she can spend her weekend in Bath.
Task 2
Listen to someone telling about her business trip to Australia and take a
note about it. Here are some difficult words that will help you to spell:
Samos Taverna, Greek, Shakahari, Daimaru.
A visit to Australia
2. Finding out about hotel
Task 3.
Listen to the conversation and fill in the table.
Name Century Datang Rasa Cinta Hotel Perdana Puteri

of Hotel Hotel
hotels
Facilitie
s
Services
Location
Remark
s
3. Attending business events

Task 4
In this part you will listen three conversations talking about the result of a
business meeting. Listen and complete the table.
Conversati Business Impressions Others

on event

UNIT 6
Work and Motivation
Task 1.1
Listen to the following recording in which managers describe how their
company motivates its employees and fill in the table.
N Details 1st manager 2nd manager 3rd manager

o
1 Organizatio
n
2 Category of
employees
concerned
3 Problem
4 Causes of
problem
5 Strategies
employed
6 Result
Task 1.2
Listen to three managers again and answer the questions.

1st manager
1. Why were the letters hand-delivered to the wives?
2. Why were the workers put into groups?
3. Do you think the campaign was an appropriate way to solve
Goodyear’s personnel problem? Could it work in other companies?
2nd manager
1. The first part of the Dean’s campaign was not very popular and many
professors criticized it. What arguments do they present to modify the
new policy?
2. What are the main advantages and disadvantages of the second part
of the campaign, from the point of view of both the school and the
professors?
3rd manager
1. Why is a leaving interview an interesting source of information for the
company? What kind of information would you expect to reveal?
2. Can you think of any ways that the company could have developed an
atmosphere of mutual trust?
Task 2
Listen to part the interview and answer the following questions.
1. Which of the following things does Steve Moody say? Tick the box.

1. People require an acceptable salary.
2. People need a nice working environment.
3. People must understand what they are supposed to do.
4. People must appreciate their boss and their colleagues.
5. People must not be expected to do the same thing lots of
time.
2. What is the reason why he gives some of his staff prefer working on
the till or cash register to other tasks?
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
……………………………………………………………………………………………
3. What is the advantage of his staff?
……………………………………………………………………………………………
……………………………………………………………………………………………
4. What are the two tasks he mentions that are equally important in any
store?
……………………………………………………………………………………………
……………………………………………………………………………………………
5. Steve Moody says that the work of management involve ‘tailoring

individuals’ needs and abilities to the operational needs of the store.
Give another word for tailoring.
……………………………………………………………………………………………
……………………………………………………………………………………………
6. Why does Marks & Spencer also need staff who like to perform all sorts
of different tasks?
……………………………………………………………………………………………
……………………………………………………………………………………………
UNIT 7
Reducing the Workforce
Task 1
Listen to two managers discussing ways to reduce the workforce. As you
listen, complete the Employee Relations Manager’s notes below.
REDUNDANCY
LEGAL REQUIREMENTS

Necessary Prohibited Not necessary
1-9 1. consult with: Give notice
employees a. …………… ………………………
…………… ……………………
…
b. ……………
……………
…
2. Give notice
to:
…………………
…………………
10-100 1. Give ………… Give less than

employees …………… ………………………
…..………… ……………………
……………… written notice ………………………
…… to ………………….
2. Consult with
…………………
…………., i.e.
a. ……………
……………
…
b. ……………
……………
…
c. ……………
……………
…
More than 1. As above. Give less than As above

100 2. as above. ………………………
employees ………………………
………………………
…………………..
Task 2
Listen to the interview and answer the questions.
1. A flexible labor market is one which

a. workers are able to do a variety of jobs.
b. it is easy for companies to hire non-permanent staff.
c. workers are free to choose the hours they work.

2. What is the advantage of flexible labor market for employers?
…………………………………………………………………………………………
………………………………………………………………………………………..
…………………………………………………………………………………………
………………………………………………………………………………………..
3. What does ‘the more flexible labor market is considered to have

encouraged inward investment’ mean?
…………………………………………………………………………………………
………………………………………………………………………………………..
…………………………………………………………………………………………
………………………………………………………………………………………..
4. Kate Barker says that three things will have to be rethought or

reconsidered if the British labor force is going to remain more
flexible. Complete the gaps:
In particular, the structure of (1)……………………………………………

….. …………………………………………….. needs to be revisited, if you
have people moving between employment and unemployment
much more quickly. The structure of (2) ………………………………….
………… needs to be revisited, if you have people no longer working
for a long time fro the same employer, and finally in Britain we tend
to have a very high level of owner-occupation - more people (3) …
………………………. ……………………………… ………………………. …
………………………………………….. and they borrow a great deal of
money in order to pay for that. It would be much more logical to
have a big (4) ……………………………….. …………………………………
…………………., if you want to have a very flexible labor market.
Task 3
Listen to part two of the interview. According to what Kate barker says,
which is the correct answer in each case?
1. In a flexible labor market, such as that in the USA,

a. unemployment falls in a downturn recession.
b. unemployment rises in a downturn recession.
c. unemployment regularly increases.
2. In a flexible labor market,

a. unemployment rises during an economic upturn.
b. temporary employment rises during an economic upturn.

c. permanent employment rises during an economic upturn.
3. In a flexible labor market, there are

a. badly-paid workers who have frequent periods of unemployment.
b. well-paid workers who have frequent periods of unemployment.
c. 10% of earners who have frequent periods of unemployment.
4. Wages are falling

a. because of deregulation of the labor market.
b. because there is now a kind of ‘underclass’ of workers.
c. because of competition from Asian countries.

UNIT 8
Marketing
Task 1.1
Ten years ago, Pete Jenkins started his own landscape design company. His
business grew rapidly as his reputation spread as a first-class landscape
designer. Two years ago, as the economic climate worsened, his business
started to struggle. He has called in a marketing consultant to help him
increase business once again. Simon Clark, the consultant, takes some notes
as he talks to Pete Jenkins. As you listen, complete his notes.
Product: landscape design. Good reputation
Price: large public

contracts:....................................................................................
Small private
contracts:............................................................................................
Place: local market:..................%
Promotion:
Advertising :
………………………………………………………………………………
………………………………………………………………………………
……………………………………………………………………………….
Sales promotion
………………………………………………………………………………
………………………………………………………………………………
Public relations:
……………………………………………………………………………..
……………………………………………………………………………..
Direct selling:
………………………………………………………………………………
………………………………………………………………………………

Task 1.2
Listen the interview in Task 1.1 and answer the following questions
1. Who is Mr Jenkins?
2. Does the business offer services or goods?
3. What marketing aspects are the interviewer going to ask?
4. Why is price not an important factor of marketing?
5. Why is price an important factor of marketing?
6. What’s Mr Jenkins’ about price?
7. What’s the target market of his business?
8. Who are ‘the big boys’?
9. What is the difference between Mr Jenkins and the big boys’ business?
10.How does Mr Jenkins promote his product? Mention!
11.Why does Mr Jenkins call Simon Clark, the interviewer? Who is Simon
Clark?
Task 2
Five staff of the Zamina office of the Manara Lombard Bank are discussing
how to get people to use the services of the bank.
Look at the questions and discuss them with friends
1. What strategy is employed to win the customer in the UK?
2. What is the main aim of a marketing strategy for personal banking
services in the UK?
3. Why do people not do anything about finding better banks?
4. What do you think might be the first priority of a marketing strategy in
Barakonia?
5. Can you think of a possible important aspect of the cash situation in
Barakonia?
6. What strategy is proposed to persuade people to save their money in the
bank?

UNIT 9
All about Reservations
Task 1.1 Listen to two telephone conversations and fill in the table.
C Name of travel Destination Alternatives

all agent discussed
a…………………..
1
b…………………..
a…………………..
2
b………………….
Task 1.2
Listen to the calls in Task 1.1 again. Are the following statements true or
false.
1. The caller is considering more than one type of accommodation in Spain.

2. He doesn’t think staying in Marbella is a good idea.
3. The Malaysian Airlines flight was more expensive than Cathy Pacific flight.
4. Mrs Matsumoto lives a long way from the airport.
5. Globe Travel can confirm the flight bookings immediately.
Task 2.1
Listen to the telephone conversation once and decide which note pad has
the correct flight details.
Conversation 1 Conversation 2 Conversation 3

Continental Express Continental Express Continental Express
26 July 26 July 26 July
Boston-Hynnis Kennedy-Boston Kennedy-Boston
Midnight Midnight Midnight
28 July 28 July 28 July
Hynnis-Boston Boston-Hynnis Boston-Hynnis
Morning Evening Morning
Task 2.2

Listen the conversation in Task 2.1 again and fill in the table.
Caller
Hotel location
Hotel name
Booking date
Type of room
Departure
Task 3.1
Listen to the telephone conversation and complete the itinerary
September Moon Travel

Hong Kong
Itinerary
Name : Mr. Bengtsson

Company : Swedata, Visby, Sweden
Arrival date : (1)………………….
Time : (2)………………….
Airline : SAS
Transfer : (3)………………….
Hotel : (4)…………………
Night : (5)…………………
Task 3.2
Listen the conversation in Task 3.1 again and answer the questions.
1. Why is Mr Bengtsson visiting Hong Kong?

2. Is he having lunch with VTEX’s Managing Director on his first day there?
3. What do Paolo Rossi and Mr Bengtsson talk about when they have lunch
together?
Task 4
Listen to the telephone conversation between Mr Matthew Sharp and Pat
Thompson and answer the questions
1. What are the speakers talking about?
2. What difficulties did Matthew Sharp encounter during his trip?
3. What difficulties will this cause VTEX?
4. Which two places is Matthew Sharp visiting in one day? Choose from:
Ebbw Vale, Newtown, Welshpool, Wrexham.
5. Why does Pat Thompson want Sharp to ring him back?

UNIT 10
Future Trends
Task 1
A. Planning for the Future
Cloze test
(LG: Louise Gorvais; MP: Michel Palin; HH: Horst Holzman)
LG : Michel, what do you think of the total sales forecast for Europe?
MP : I’m worried about it. I think we need to look at some of the proposed
sales figures from some of the subsidiaries.
LG : Fine, well let’s do that.
MP : Let’s start with the UK. They reckon they will achieve a 15% increase
in sales next year – putting their annual sales up to(1)
................................. – by the way, we’re now using dollars
throughout the organisation.
HH : Good, that’ll make all our lives easier!
MP : I hope so. Anyway this .......rise seems very optimistic to me. The UK
is just coming out of a recession. Our (2)............ .............................
in the UK are large construction companies and I can’t see them
being in a position to give us these sorts of volumes.
HH : Oh, I don’t know. Economists are (3).................................. .............
..... ........ for the whole economy.
MP : That’s my point. 2.5% is not enough to get these construction
companies going. I don’t think we’ll be seeing a real recovery until

the second half of the year. The first half is going to be tough – much
like last year.
LG : So you’d like to revise their forecast down?
MP : Yes, I reckon a 5%.(4).......................... ........ ............................ is
achievable.
HH : So I suppose that means cutting their (5) .......................
...................... in line with that?
LG : Certainly, if we want to protect our margins.
MP : It’s difficult. I think we should cut their marketing budget but perhaps
not so much. After all, they might be right. Maybe the economy’s
going to pick up more quickly.
LG : So what are you suggesting?
MP : We could reduce it by just (6).........................down to
...........................
LG : I’d go along with that. Horst?
HH : Yeah. That seems fair. You mentioned one or two other branches – I
suppose you’re thinking of our scandinavian operation?
MP : I’m afraid so. They’ve forecast sales of (7) .......................... This year,
they’ve done very well to reach their target of
(8).................................... – that was growth of nearly (9).............. -
they’ll be doing extremely well to repeat that. We’re still very new to
the scandinavian market (10). ......... ............. .......... .........
...................................... n is going to get a whole lot tougher. I
don’t think that they’ve really taken that into account.
HH : I think you’re forgetting our (11)........................ ............................
for the Nordic Region. The reason we went into this market is that we

foresaw the prospect of (12)......................... ......... ..................
................ for the first five years. I see no reason to mark that
original forecast down.
MP : Horst, with all due respect, I’ve just come back from a trip to
Stockholm. The market’s got a lot more competitive these last few
months-there’s much (13)......... .......................... .......
.......................... – I reckon we’re going to have cut prices next year
to stay in the market and that’ll mean a (14).......... ...... ............
...........................
LG : So Michel, are you suggesting we should reduce the forecast sales
below this year’s figure?
MP : No, I think we should hold it at the same level but keep their
promotion and advertising budget at the same level – that’s…….
(looking through papers) ….(15).......................
LG : So what’s all this going to do to our bottom line figures?
MP : Well, I’m not proposing any changes to the other two sales areas –
(16).................... ........... .......................... So that means…….
(calculating) (17)........................... off the total sales income and…..
just 5,000 off (18)........ ......................... ..........................
..................... ..... ............ ....... ...................................
HH : So what does that make the new total sales figure?
MP : I make it (19).................................... That sounds just about right. We
will have done very well if we achieve that.

Task 2
B. Future Trend
Listen the interview and answer the questions.
1. Where does the interview take place?
2. What is the topic of the interview?
3. What is increasing next year? Why? Write your answer on the table
bellow!
Economic Indicator Reasons
4. What is decreasing next year? Why? Write your answer on the table
bellow!
Economic Indicator Reasons
5. What is going to happen if the money currency is stronger?
6. Why is export falling down?
7. Why is import rising up?
8. What is happening with the investment next year? Explain!

UNIT 11
Competitive Advantage
Task 1.1
In this extract you will hear a presentation by a Director of Netcount
Software Ltd outlining the competitive position of the company. Listen the
presentation and answer the questions.
1. What is the topic of the presentation?

2. What is the purpose of the presentation?
3. What policy is employed for the company to make the product more
competitive?
Task 1.2
Listen again the presentation in Task 1.1 and complete the table.
NETCOUNT STERLING
STRENGTHS
Strengths of 1………………………… ………………………………….
product ….. ………………………………….
2……………………………. ………………………………….
3……………………………. ………………………………….
4…………………………….
………………………………….
Strengths of 1……………………………. ………………………………….
team 2……………………………. ………………………………….
3……………………………. ………………………………….
4……………………………. ………………………………….
5…………………………….
WEAKNESSES
1………………………… ………………………………….
….. …………………………………
2………………………… …………………………………
….. ………………………………….
3…………………………….
4…………………………….
OPPORTUNITI
ES ……………………………. …………………………………
…………………………… …………………………………
…………………………… ………………………………….
THREAT
……………………………… …………………………………
……………………………… …………………………………
……………………………… …………………………………
……………………………… …………………………………
Further questions:
These questions are based on your own opinion
1. Why does the company conduct this kind of presentation?
2. What are the advantages of the presentation for the company?
3. What is ideally going to be done when company knows its weaknesses?
4. What is going to be done when the company knows the strengths of
products or services?
5. Do you know your strengths and weaknesses? Mention!

UNIT 12
Product Features & Product Demonstration
Task 1
You will hear Jogish Singh, a director of the Swiss holding company Tege,
talking about the forthcoming launch of ‘Fresh French Fries’, a fast food
product that will be sold in vending machines.
Listen to the interview and choose which of the alternative answers is

correct.
1. Fresh French Fries machines will be installed…..

a. in cafes and restaurants and other public places
b. in all kind of places where people come to eat
c. in places where there are lots of people
2. Fresh French Fries are made from…..

a. dried potatoes and water
b. fresh potatoes and oil
c. powdered potatoes and various secret ingredients
4. The vending machine will be followed by a smaller machine……

a. the inventor came up with further inventions
b. the inventor made design improvements
c. other people gave the inventor new ideas
5. Inventors usually do not know enough about……

a. industrial engineering
b. raising finance
c. the economics and realities of industrial production
6. Jogishwar Singh thinks the most important reason the product will succeed
all over the world is….
a. its speed in delivering the fries
b. the fact that the fries will always have exactly the same quality
c. the quality of the fries and especially their crispness
Task 2 Listen the conversation and fill in the table.

Name of office
supply
Price
Warranty
Service contract
Money back
guarantee
Delivery service
Task 3 .1

Listen to the phone call about the supply of some office shelving systems. As
you listen fill in the missing information on the specification sheet.
Dimensions
Width : ………………………………………………..
Height : ………………………………………………..
Depth : ……………………………………………….
Delivery
Cost : ……………………………………………….
Time : ……………………………………………….
Price
Unit price : ……………………………………………….

Discount price for ten units:……………………………………..
Guarantee period…………………………………………………
Task 3.2
Listen again the conversation in Task 3.1. Decide if the statements are true
or false.
1. The order number is SS 007

2. The caller is asking the specification of the shelving shape.
3. The first thing the caller would like to know is the price.
4. It is 2 m wide and 3,5 m long.
5. The caller’s company is near the warehouse.
6. The caller doesn’t need to pay the delivery fee.
7. The delivery will take two days.
8. The caller needs a lot of shelving systems.
9. One unit of shelf is 98 pounds excluding the discount.
10.The total price including the discount is 931 pounds.
11.The average life of the product is generally more than 20 years
UNIT 13
Banking

A. Bank Transaction
Task 1
Listen to the recording of a phone conversation between Mr. Symonds and
his bank and complete the blank spaces.
Clerk : Manara Lombard. May I help you?
Symonds : Yes, I have an account with you and I have just
(1)....................... a cheque to pay for a second-hand car.
The engine has fallen out and i want my (2)............ ........
Clerk : If you give me the (3)................. ..... ............
.........................., I can ....... .... ............ on it for you, sir.
Symonds : What do you mean?
Clerk : It’s a simple matter, sir. If you want to (4)............
.........................., you tell us and we (5)............ ....
................ the cheque when it is presented.
Symonds : So, how can I stop my cheque?
Clerk : First, give me the (6)..................... ........................
Symonds : Yes, it’s zero two one, four nine eight
Clerk : Oh two one, four nine eight?
Symonds : That’s right.
Clerk : And your (7)........................ ......................?
Symonds : Fifteen thirty two, nineteen eighty four.
Clerk : Right, (8)..............................................., one nine eight four.
Is that right?
Symonds : Yes, that’s it.
Clerk : And who was the cheque made out to?
Symonds : The (9)...................... was John Gardener

Clerk : That’s GARDENER?
Symonds : Yes.
Clerk : And what was the (10)........................ of the cheque, sir?
Symonds : It was four hundred Barakonia dinars.
Clerk : Thank you. I also need to know the (11).............. .........
......... .....................
Symonds : It was 18th June.
Clerk : Fine, you leave it to us, sir. We will put a stop on the
payment.
Symonds : Thank you. Goodbye.
B. Plastic Money
Task 2
Listen to the dialogues and complete the information
Dialog 1
No Dialogue 1
1 Type of card
2 Card number
3 Name of cardholder
4 What happened?
Dialog 2
No Dialogue 2
1 Type of card
2 Card number
4 What happened?
Dialogue 3
No Dialogue3
1 Type of card
2 Card number

4 What happened?
Dialog 4
No Dialogue 4
1 Type of card
2 Card number
4 What happened?
C. Meeting the Bank Manager

Task 3
VINOGRADOVA LTD
Product
Output
Number of employees
Payroll
Customers
Exports
Turnover
Last year’s profit before tax
Problem
UNIT 14
Business Culture and Ethics
Task 1

Part 1
Listen to a woman talking about business entertaining in the United States
and tick the correct statements.
1. Business dinners are popular in the United States.

2. Breakfast is popular moment to do business.
3. Lunches usually last for two hours.
4. You must never socialize at a business lunch.
Part 2
Listen to a man talking about business entertaining in Korea and tick the
correct statements.
1. Koreans prefer business lunches to business dinners.

2. Business dinners usually involve a lot of drinking.
3. Dinners finish quite early.
4. The main purpose of the business dinner is to get to know each other.
Part 3
Listen to a woman talking about gift-giving in the United States. Tick the
correct statements.
1. Americans always remember special occasions on the day.

2. Americans open the gift in front of others
3. Americans always write a thank-you note after receiving a gift.
4. If you want to visit someone’s house in America, you may bring flowers
and a small gift.
Part 4
Listen to the talk and answer the questions
1. What is the topic of the talk?

2. What are the main headings of the talk?
3. What main point is discussed first?
4. Which one is more important, a business meeting or developing a
personal relationship? Why?
5. Why do Chinese visitors consider status important?
6. Why do Chinese visitors prefer easy topics to difficult ones?
7. What social aspect do Chinese visitors like to discuss?
8. What do you know about Chinese visitors’ attitude upon gift?
9. What gifts are appropriate for Chinese visitors?
10.Why is punctuality crucial for Chinese visitors?
11.What do Chinese visitors value highly?
Task 2
Listen to two people talking about problems they have in the office. Are
these statements true or false?
1. Customers can make free calls on the 800 number.

2. The speaker’s colleague makes personal calls to her family on the 800
number.
3. The department head took her colleagues out to lunch.
4. The staff paid $10 each towards the bill.

5. The woman put the bill on her expense account.
Task 3
1. Listen to the interview. Jeff talks about the personality traits that help
in doing business internationally. Which three personality traits does
he consider to be important?
2. There are certain skills and techniques for doing business
internationally, which can be applied in any culture?
3. Which two cultural aspects does Jeff mention and what does he say
about them?
The end of Business Listening 2

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BUSINESS

TARAKANITA SECRETARIAL ACADEMY

Business Listening 2, 2008 Page 2

COMPETENCE ELEMENT AND CRITERIA

COMPETENCE ELEMENT COMPETENCE CRITERIA

Business Listening 2, 2008 Page 3

Week Lecture Sources

Company Structure Early business contact unit 5

Recruitment Market leader intermediate unit 8.1-8.3

Job Interview Market leader elementary unit 12.1 -12.2

Reducing the Workforce Developing business contact unit 6

All about Reservation Telep in English unit 5

Banking Baking transactions unit 2 dan 7

Business Listening 2, 2008 Page 4

Figures Score Quality Category

Business Listening 2, 2008 Page 5

Listen to a group of new employees at a training session discussing how

The essential elements of meetings

2. An………………………….showing the list of items to be covered

5. A………………………………….normally the …………………………of the

Business Listening 2, 2008 Page 6

Mariluz Rivera called from 1.

A : Fine. What time were you thinking of?

1. Both companies feel that Duo has no financial control.

Task 4 Listen to an extract from a meeting and decide if the statement is

Business Listening 2, 2008 Page 8

1. Who is responsible for running the company?…………………………………

Business Listening 2, 2008 Page 9

Business Listening 2, 2008 Page 10

Listen to someone presenting about a multinational company and complete

Business Listening 2, 2008 Page 11

Well, what usually happens is that an employer will advertise a 1)……………

……………….. or new post – sometimes both inside and 2)………………………

………………………………….., they shortlist the candidates, choosing those

who appear to meet their 4)………………………………………... Next, they will

5)……………………………………………….. an interview panel and call the

candidates to an interview. Some employers choose to check 6)………………

…………………………. at this stage to avoid delays later, while others wait

until after the interview when they 7)…………………….. …………………………

make a job offer and the 8)………………………………………………… candidate

starts work. Often they attend 9)……………………………………….….. sessions

or are given a 10)……………….……………………... who helps to train new staff.

Business Listening 2, 2008 Page 12

N Details 1st recruiter 2nd recruiter

4 Recruiting sources Internal posting and

5 Typical response 130

Business Listening 2, 2008 Page 13

Methods for identifying candidates

1)………………………… Asking for Own original

From our From talking to From beginning to

1. How many jobs have you a. Of course, but the working

Reasons for I like 1)……………………………… and using my 2)……………

1. How many posts are available?

2. Who has the most experience?

Business Listening 2, 2008 Page 15

4. What does Grant think is more important?

5. What does Betty like about Liu?

6. When will the project begin?

7. Who will make the final recommendation?

8. What salary will they offer?

No Sue Jones Tom Richards

Business Listening 2, 2008 Page 16

Shuttle bus to pick her up yes