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Enrollment Number:

Singhania University
School of Law and Management
Semester End Examination, December 2010
(Marketing Management)
MBA-I Semester
Time Duration- 3 Hours Total Marks- 70

1. Define Marketing. Differentiate between Marketing and Sales (5)


2. Describe in brief the following concepts with examples- (10)
a. The production concept
b. The product concept
c. The selling concept
d. The marketing concept
e. The customer concept
f. The societal marketing concept

3. You are one of the Brand Managers of Hindustan Unilever Company. CEO Nitin (20)
Paranjape has asked you to launch a Detergent Powder in the market. Kindly prepare
the following details (in that order) for discussion-
a. Brand name
b. Target segment
c. Logo
d. Brand Ambassador
e. Positioning (It must match with the personality of the Brand Ambassador)
f. Punch Line
g. Packaging
h. Pricing
i. Distribution
4. Define the following terms- (15)
a. Customer perceived value (CPV)
b. Customer lifetime value (CLV)
c. Customer relationship management (CRM)
d. Customer profitability analysis (CPA)

5. Please draw the following matrices/grids/charts- (20)


a. Boston Consulting Group (BCG)- The growth share matrix
b. GE Matrix (Market attractiveness-competitive- position portfolio classification
and strategies)
c. Value chain
d. The Strategic Planning Gap & Ansoff’s Product-Market expansion grid
e. Product Life cycle
f. Porter’s five forces model

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