INTERPERSONAL

COMMUNICATION
SKILLS
MARIA IQBAL ALEEM
ROLL NO :30
PRESENTED TO: SIR EDWIN MALLL
Interpersonal COMMUNICATION

Communication between a
minimum of two parties in
which meaningful exchange is
intended in order to achieve
the desired target/goal.
 LISTENING
A survey highlighted 4 SUPER CRITICAL MANAGARIAL SKILLS:

• active listening
• giving clear effective instructions
• accepting your share of responsibility
• identifying the real problem

All four super critical managerial skills are related to

communication and according to the survey the most
important is listening. Therefore we can say that listening is a
significant interpersonal communication skill
 PLAIN TALKING

Diverse education
backgrounds

Different talking styles

Disturbance in effective
communication
 NEGOTIATION

• For negotiation to succeed, a manager

must first find out what the other side
wants and then show them the way that
they can get it, whilst they (the manager)
are still getting what they want. This is
the most satisfactory solution.
 TIPS FOR GOOD
NEGOTIATION
• Firstly, never forget the power of your
attitude, since nothing gives a person so much
advantage over another as to remain cool and
unruffled under all circumstances.

• Secondly, never judge the actions and motives

of others since it is impossible to look into
someone's heart or mind
 Management by walking around (MBWA)

Unstructured approach to direct participation by

the managers in the work-related affairs of their subordinates,
in contrast to rigid and distant management.
In MBWA practice, managers make informal visits to work area.
The purpose of this exercise is to:
• collect qualitative information
• listen to suggestions and complaints
• keep a finger on the pulse of the organization.
Also called Management by
wandering around.
 INTERPERSONAL COMMUNICATION IN
BUSINESS WORLD

In the world of business, the aim should be to develop communication

patterns that are;
o Meaningful
o Direct
o Open
o Effective

A manager conveys information and instructions through communication,

either written or verbal. It is therefore a vital link between the manager and
the team

Hence,

“Effective interpersonal communication is the key to good

management”