Business communication

Vs
General communication
1. Business communication
follows the officially . General communication is
independent of the authority
established chain of relations in the organization .
command and lines of
communication.

2. It is slow moving process.

. It carries message at a fast speed.

3. It is easy to pinpoint the . It is not possible to fix the

responsibility with respect responsibility of general
to business communication communication.

4. It is task-oriented .
. It is people oriented.
5. It contains mainly of work
. It may consist of work related as
related matters. well as social message.
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6. It is orderly and systematic . It is unsystematically an erratic
as regards direction of flow as regards direction of flow.

. It serves not only organizational

7. It serves organization needs. needs but also social need of the
people

8. It flows in vertical, horizontal . It can flow in every possible

and diagonal direction. direction.

9. It can be oral or written. . It is mostly oral .

10. The message is accurate and . The message can not be

authentic. considered authentic unless it is
supplemented.