Team Problem Solving

Global 8D Process
Quick Reference Guide US (248) 280 – 4800

G8D
DO www.quality-one.com

Should We Do This?
Permanent Prevention
ƒ Update similar parts/systems ”DNA”
D1 ƒ Change Procedures

Establish the TEAM

Î Work Instructions D8
ƒ FMEA & Control Plans Team Reinforcement
(if applicable) ƒ Recognize Effort
D2
D7 ƒ Lessons Learned
ƒ Reinforce Team Principles
Problem Statement/Description Implement & Verify
D5 Choose Action D8 Corrective Action
Verify /Validate ƒ Data Driven
D3 ƒ Test
ƒ Experimentation D7 D6 ƒ Plan for Implementation
ƒ Responsibility
Develop the Interim Containment Action
ƒ Can you turn it on ƒ Capability

D4
or off?
D6 ƒ Accountability
Root Cause
Containment (Symptom) Investigation
Define and Verify Root
Cause and Escape Point
ƒ Customer Facilities D5 D4 Rules of:
ƒ Warehouse 1) Influence Sphere
ƒ In quarantine
D5 ƒ In Transit D4 2) Likelihood of occurrences
(probability)
ƒ WIP 3) Prioritize Top 3
Choose Action 4) Interfaces
Verify/Validate ƒ Manufacturing
D3
Î Outside Services
•
•
Physical
Energy
• Material
D6 D2 • Data
5) Noise Factors
Implement and Validate
D3
Permanent Corrective Actions
(PCAs)
D1
D7
DØ
Prevent Recurrence Form Team
Cross Functional
D2
D8 Emergency
D1 ƒ Quality/Data Expert Problem Statement/
ƒ Design Expert Description
Response Action ƒ Who
Recognize Team and Individual
Contributions
DØ (ERA)
ƒ Manufacturing Expert
SME ƒ What
• Protect ƒ Tooling ƒ Where
Customer from ƒ Operators ƒ How Big
problem ƒ Purchasing ƒ How Severe
REV.2, 03/02
ƒ Accounting
 Team Problem Solving
(Example) Quick Reference Guide “8 D”
DETERMINE FORM TEAM CONTAINMENT ROOT CAUSE CHOOSE CORRECTIVE PERMANENT TEAM
PROBLEM ACTIONS / ACTION PREVENTION REINFORCEMENT
VERIFY
Response to -Quality Add customer E-Mail -System Upgrade Prepare plan
Customer is -Customer service Reps. response is upgrade processor to for:
Below Target Service temporarily to slow -New higher speed - E-mail speed
of 4 hours -Operations personally call - system slow software processor - Updates for
- Information back customers -Training for other division
- Technologies logon/logoff - Update
PFMEA and
VERIFY VERIFY/VALIDATE
determine
DATA: E-mail
E-mail to Routing
other risks
Dept. 20 min. ( x )
Routing 2 hours
30 min. ( x )

E-Mail Slow FMEA

Function / Failure Causes Actions
Operation Mode Taken
TAKES
TOO LONG Must Takes - E-mail Upgrade
TO RESPOND respond Too Slow to faster
Personnel NOT to customer Long - System processor
Sensitive to issue by Slow & reduce
Customer needs 4 hours Login
CONSIDERATIONS complexity
Noise Factors
Interfaces
Man
Material
Method
Machine US (248) 280 - 4800
www.quality-one.com
Environment