The 8-D System

Awareness 4. Identify 5. Choose/Verify

of Problem Potential Corrective Actions
Cause(s)

Use Team Select Likely Implement

1. Approach Causes 6. Permanent
Corrective Actions

Is the
Describe
2. the Problem
Potential
Cause a Prevent
No Root 7. Recurrence
Cause?

Implement and Yes

Verify Interim Congratulate
3. (Containment) Identify Possible
8. Your Team
Action(s) Solutions

8-Disciplines Problem Solving

 Typical Investigation Time Line
Initiate Withdraw
Containment Actions Containment Actions
Problem Solving Efforts

Symptom D1
Appears
Internal
Establish Team
and/or Second D4 Verify Permanent
External Assessment Investigation Corrective Actions
Internal Group

D3 D5 D6 D7
D0 D2
First Third Assessment Implement Permanent
Assessment Internal Group Corrective Actions
Internal with
Individual Internal / External
Customer Involvement

This process can stop or loop back upon its self at any point in the process.

8-Disciplines Problem Solving

 Process Tools
Past Present Future
Problem Solving / Decision Making / Planning and
Analysis Concerns Analysis Problem Prevention

D0

D1 Use Team Approach

Describe The
Problem D2
D3 Containment (Interim) Actions
Root Cause
Analysis D4 Implement
Choose/Verify Permanent
Corrective Action(s) D5 D6 Corrective
Action

Congratulate Prevent
the Team D8 D7 Recurrence
Action
8-Disciplines Problem Solving