COPQ

Metric Governance Process

January 2021
Purpose
 Improve the efficiency and accuracy of metrics data collecting and reporting for Quality
Assurance including COPQ Metrics:

• More rapidly surface and address problems, questions, support needs
• Proactively communicate and manage changes, updates

•• Problem Solving Operations

Operations Metrics
Metrics
System
System for
for
• Process
Process Managing
Managing and
and
Improvements
Improvements Improving
Improving the
the
•• Learning
ADJUST PLAN Business
Business

Grasp the
Situation

Ongoing
Ongoing Metrics:
Metrics:
CHECK DO
•• Metrics
Metrics Validation
Validation •• Data Collection
• Surface Problems • Reporting
Reporting
•• Support
Support Needs
Needs •• Use
Use for
for
Improvement
Improvement

Quality Metrics Community,

Weekly follow up
2
Attendance

3
Agenda

Governance Topics: Facilitator: Time:

Purpose, Attendance, Calendar and Trends A. Moreschi 2 min

Monthly Highlights
OEE Calculation Review A. Moreschi 5 min
Operational Excellence OurWorld Site Launch A. Moreschi 5 min
Operations Metrics Governance PowerPoint A. Moreschi 5 min
OMS Developments
New User Request Unlock Layout A. Moreschi 4 min
Automated Weekly Audit A. Moreschi 4 min
Raise New Issues / Needed Support

4
COPQ Calculation Review

 COPQ is a measure of costs associated with the defects

which are discovered after receipt of the product or service
by the customer.

• Business Rules:
– Total Full Capacity Units is defined as the total number of units that could be printed if a press runs 21 hours per day, 7 days per week.

– All printing presses are included in the calculation even if they are not schedule to run due to a staffing issue, lack of work, maintenance,
or GSPD sampling

– Retired printing presses are not included (press will no longer be used for printing; it will be used for spare parts, it will be sold, or it will be
disposed)

– Finishing equipment is not included

– Company holidays are excluded from the calculation

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OEE Calculation Review

UEE Total Good Units Produced

OEE = * 100%
Total Full Capacity Units
(Target Units Per Hour are based on TARGET SPEEDS of machines, found in the Global Equipment List – can be found on the
Operational Metrics Page under “Supporting Documents”)

Total Full Capacity Units = Target Units per Hour * 21 hours * 7 days

» Total Full Capacity Units does not change from week to week UNLESS
at least 1 of 2 conditions are true:

1) There is 1 or more company holidays that cause production to stop for that time.
2) There is a change in assets (machines are retired, sold off, or disposed of)

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OEE Calculation Review
 EXAMPLE

» Westborough Site just opened Service Bureau (SB) (Non-RFID)

production in April 2014, and needs to start reporting OEE.

» Below is their site’s production information.

Machinery
Scheduled Hours
Machines Being Used for Week 18
UEE Good Units Produced
Company Holidays That Week
Two SB 6405 machines
2 shifts, 8 hours per day
One 6405
100,000 units (site total)
None

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OEE Calculation Review
 EXAMPLE

» To calculate Westborough’s OEE, we must know the Target Speeds of the

machines, as well as the formula for calculating OEE.
» Below is the Target Speed for the SB machines:
Machine UOM Target Speeds
6405 (Service Bureau) Meters / Hour 732

Total Full Capacity Units = Target Units per Hour * 21 hours * 7 days

Total Full Capacity Units = (2 * 732) * 21 * (7-0)

Total Full Capacity Units = 215,208 units
The 0 is due to no
plant holidays in the
week of this
example.

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OEE Calculation Review
 EXAMPLE

Machine UOM Target Speeds

6405 (Service Bureau) Meters / Hour 732

» OEE = (100,000) / (215,208) * 100%

» OEE = 46.5%

» NOTE: even though only 1 machine were used in Week 18, and
only 2 shifts are scheduled,
» ALL MACHINES and ALL POTENTIAL HOURS are included in the
calculation
» Weekends are NOT considered Plant Holidays unless they are National
Holidays
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Operations Metrics Governance Deck

> The purpose of this presentation is to provide an explanation of the metrics reported that
are analyzed by the RBIS Leadership in the Monthly Scorecards.

> The content of the PowerPoint includes:

» An explanation of each metric that is reported

» An explanation of the process behind the reporting
» Can be used as a training document for employees new to Operations Metrics

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Operations Metrics Governance Deck Location

 PowerPoint Deck to explain metrics reporting process is now available!

• It can be found at the following location:
– https://drive.google.com/file/d/0B_gjXjYCAs2ZV1oxTF82Ny0wekE/edit?usp=sharing
– It can also be found under “Supporting Documents” on the Operational Excellence OurWorld Page

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Operations Metrics Governance Deck

The purpose of the Ops Metrics Reporting Process Map is to communicate how data is
created, collected, and reported throughout Avery Dennison RBIS.

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Operations Metrics Governance Deck Location
 EXAMPLES OF CONTENT

 Benefits:
• Simple definitions of metrics
• New employees are able to get a quick run-down of how our metrics work
• Visually appealing and centralized points of contact listed for questions on data

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Infoxchange Transition to Google

 How to find the Operational Excellence OurWorld Page:

1 2

4 3

Step 1: Open up Google Chrome

Step 2: Go to: https://sites.google.com/a/averydennison.com/ourworld/
Step 3: Open the “RBIS” Page in the top tabs of the page
Step 4: Click the “Operational Excellence” page

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 Metric Performance & Projection Pareto Analysis / Main Contributors

Improvement Activities
Opportunity / Error Code Action Who Date Status Comments / Impact / Remarks

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Thank you!