LOYOLA COLLEGE (AUTONOMOUS), CHENNAI 600 034.

B.B.A. DEGREE EXAMINATION BUSINESS ADMIN. FIFTH SEMESTER NOV 2005 BU 5502/BUA 508 - HUMAN RESOURCE MANAGEMENT

SECTION A Answer all the questions. 1. Write a note-on Employee Discipline. 2. Define Training. 3. Explain the term Attitude 4. What is Collective Bargaining? 5. Define Man Power Planning. 6. List out the methods of Performance Appraisal. 7. What is Organizational Change? 8. Define Job Satisfaction. 9. List out the types of punishment. 10. Give a brief note on wage and salary administration. SECTION B Answer any FIVE questions 5 x 8 = 40 10 x 2 = 20

11. List out the qualities and qualifications of Human resource manager. 12. Briefly discuss the components and functions of Attitude. 13. What is Interview? Explain the objectives of the same. 14. Explain in brief the steps involved in training programmes. 15. How one can overcome resistance to change in an organization? Discuss. 16. What is Organizational Climate? Explain the various factors that affect the Organizational Climate. 17. Write a brief note on Douglas Mc Gregors Hot Stove Rule. 18. Bring out the model of the grievance procedure with organization Chart. SECTION C Answer any TWO questions. 2 x 20 = 40

19. Briefly describe the process of wage determination and also explain the factors that determine wage and salary structure of the administration. 20. Explain in detail the consequences and levels of conflict with suitable examples. 21. Enumerate in detail the various methods of training provided to the employees in the organization with suitable examples.

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