Written by Richard Troiano RJTo@pge.

com Black Berry Enterprise Server Errors

The following error codes can be found in the BlackBerry Dispatcher Service logs. Error Code 5000 to 5099 5001 5002 5003 5004 5005 5100 to 5199 5101 5102 5103 5104 5105 5106 5300 to 5399 5301 5302 5303 5304 5305 5306 5400 to 5499 5401 5402 5403 5404 5405 5406 5407 5408 5500 to 5599 5501 5502 5503 5504 5505 5506 Explanation General Errors Memory Error Error starting or initializing thread pool Error starting or initializing a thread Database connect error Error getting BlackBerry Enterprise Server record Service Routing Protocol (SRP) Configuration Errors BlackBerry Enterprise Server service same error Error with BlackBerry Enterprise Server unique identifier (UID) configuration Error with BlackBerry Enterprise Server UID Error with BlackBerry Enterprise Server UID authentication ID Error with BlackBerry Enterprise Server UID authentication ID length Error with BlackBerry Enterprise Server UID authentication ID size Messaging Application Programming Interface (MAPI) Errors MAPI initialize error MAPI logon error MAPI address book error Default message store error Open message store error Manage message store error SCS Errors BlackBerry Enterprise Server configuration error Memory error BlackBerry Enterprise Server admin service name error BlackBerry Enterprise Server admin service name size error Remote Procedure Call (RPC) thread error Unable to access BlackBerry Enterprise Server configuration BlackBerry Enterprise Server evaluation expired Unable to load Lightweight Directory Access Protocol (LDAP) API library SRP Errors BlackBerry Enterprise Server service name error Error with BlackBerry Enterprise Server UID configuration (No UID configured) Error with BlackBerry Enterprise Server UID (Could not get UID) Error with BlackBerry Enterprise Server UID authentication Id (Could not get authentication key) Error with BlackBerry Enterprise Server UID authentication ID length (Authentication key has invalid length) Error with BlackBerry Enterprise Server UID authentication ID size (No authentication key configured)

5600 to 5699 5601 5602 5603 5604 5605 5606 5607 5608 5609 5610 5611 5612 5613 5614 5615 5616 5617

SCS Errors Memory error COM initialization error Server name error MAPI mode error (Where the service is set to use the Admin mailbox database for Server configuration) RPC thread error BlackBerry Enterprise Server Eval expired Database initialize failure (unable to create Database Interface object) Database initialize failure (SCS - Call to DBInterface : DBInit failed) Error loading userlist Optimization of BlackBerry Enterprise Server agents usage failed Could not get SRP configuration from the database Failed to start SRP session Unable to start the BIPP Controller Invalid BlackBerry Enterprise Server agent configuration Create PMDatabase failed Unable to retrieve configuration for BlackBerry Enterprise Server service (potentially from BESAdmin mailbox if set) Failed to read valid master license key from the database