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Powerpoint is a registered product of Microsoft. Graphics: Masterclips IMSI; Art Explosion Nova Development; Corel

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Program Objectives (1 of 3)
To identify steps in taking

responsibility for your own communication. voice, and body language in communication. communication.

To explore the use of words, tone of

To identify ways to establish rapport in To compare telling and asking

questions styles in solving problems.

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Program Objectives (2 of 3)
Recognize and understand the

power of communication.
due to listening.

Understand how problems develop Identify specific communication

problems and apply treatments. proper communication.

Learn techniques to manage and ensure

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Program Objectives (3 of 3)
Enhance your knowledge of non-

verbal communication. written word.

Apply what you learn to the Know how to use the last resort.

Practice, role-play, discuss, and

problem solve.

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A Challenge
Please write a One Sentence Definition of EFFECTIVE COMMUNICATION

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Definition of Communication (1 of 2)
The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood.

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Definition of Communication (2 of 2)
Communication is shared feelings/shared understanding. If you can honestly achieve that goal, you are communicating.

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Methods of Communication
One-Way

Memo, fax, e-mail, voice mail, letter.

Two-Way

Phone call, in-person. Team meetings, consulting, consensus, decision making, group problem solving.
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Collaborative

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Communication Advantages

Increase productivity.

Reduce stress.
Better understand what others are saying. Better understand how to get your message across.

Enhance relationships.
Save time and money.
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Who Is Responsible?
The Communicator.

How Much Is The Communicator Responsible?

60 Percent!

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Face-To-Face
Mirror

and
Match.

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Mirror and Match

Sentence structure.

Tone of voice.
Key words.

Non-verbal body language.

Style of speech. Rhythm of speech.

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About This Product:

To download this entire Communication PowerPoint presentation visit ReadySetPresent.com
Over 100+ slides on topics such as: 10 keys to effective listening, listening techniques, asking vs. telling, 10 barriers and gateways to communication, effective business communication, responding to content, posturing and observing, feedback, nonverbal communication, eye contact, language barriers, how to's and more. Royalty Free Use Them Over and Over Again.

Please Visit: www.ReadySetPresent.com

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