Barriers to Communications

Vaibhav Pant - 52 Vandana Sonawane - 77 Imran Kasu - 31 Madan Waghmare - 85 Swarada Kotwal - 35 Sachin Mane - 39 Devavrat Tendulkar - 79 Narendra Tambe - 78

Objectives
Communication Barriers to Communications Types of Barriers to Communications Implications of Barriers How to overcome Barriers Conclusion

Communication

Channels

Noise Sender Receiver

Settings 2

Barriers to Communication

Barriers

Sender

Receiver

Barriers to Communications
1. 2. 3. 4. 5. 6. 7. Physical Language Cross Cultural Personal-Psychological Socio-Psychological Status Organization

1. Physical Barriers
Noise Time and Distance Environment Defects in medium / channels Poor Retention

2. Language Barriers
Different Languages Difference in Accent / Pronunciations Jargons Semantic Barriers Word having different meanings Bypassed instructions Denotations and Connotations Poor Vocabulary Grammar and Punctuations

3. Cross Cultural Barriers

Heterogeneity of populations Different Customs & Traditions Different Social Perceptions

4. Psychological Barriers
Personal Psychological Barriers Socio Psychological Barriers

Personal Psychological Barriers

Premature Evaluation Different Perceptions ALLness and Closed mind Effect of Fear & Emotions Misunderstandings Halo Effect Inattentiveness Abstracting Slanting

5. Social-Psychological Barriers Attitude and Opinions Status Consciousness

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6.Status Barriers

Hierarchy
Managers believe that all clerks are lazy. News letter is perceived as propaganda sheet. Important feedback given by sub ordinates is not paid attention by superiors.

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7. Organizational Barriers
Hierarchical Barriers Specialization of Workforce Wrong choice of Medium Communication load Organization Policy

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Implications of Communication Barriers Loss of Trustworthiness Financial Impact Delay in completion of tasks Can lead to unrealistic assumptions Discomfort in relationships Can damage public image

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Classification
Sender Receiver Situation Related Barriers
Total Impact= 0.07Verbal + 0.38 Vocal + 0.55 facial

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How to Overcome the Barriers

Proper Encoding & Decoding of message Understanding of situation Selection of Medium Maintenance of Instruments Feedback Open Mind & Positive attitude Develop Good Listening Skills Eliminate fear

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Channels
E.g. Telephone is better than memos Email is better than telephone IM is better than E-mail Radio is better than TV.

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Summing it up.
The key to the communication process is to have understanding on the part of the receiver. There are many barriers to good communications that must be overcome for communications to be successful. Learn to be an active listener as part of successful communications.

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Summing it up
Communicating to be understood and being a good listener are crucial. Another important aspect of communication is to think about what you are saying before you say it. Todays communications set the tone for tomorrows relationships.

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Questions
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Thank You