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821$East$Lake$Road$ Springdale,$AR$72762$
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Wesley$Useche!

wuseche@nwacc.edu$ (479)$283H8572$

Professional!Summary!

Bilingual!customer!service!representative!with!experience!helping!customers!in!multiple!positions!including!sales,!tech!support,! and!outbound!call!assistance.!Demonstrated!ability!to!assist!customers!via!phone,!email,!or!in!a!storefront!environment.! Successful!record!of!fast!performance!in!high!inflow!situations!along!with!a!measured!record!of!high!quality!response!and! assistance.!

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Work!Experience!

Tech$Support/Sales$Representative$$Amazon$Ministries$International$(May!2006!!January!2009)$

Springdale,!AR$

Provided!technical!support!for!various!nonprofit!organizations!locally!and!overseas.!Responsibilities!included!maintenance,! repair,!and!support!of!sales!systems,!onNsite!and!offNsite!computers,!and!software.!Operated!all!phone!and!internet!sales! reception.!

Security$Officer$$Securitas$(May$2010$$October$2010)$
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Lowell,$AR$

Provided!security!support!at!several!manufacturing!and!sales!locations.!Duties!included!theft!prevention,!data!collection,!and! call!routing.!

Customer$Support$Specialist$$WalHMart$(October$2011$$December$2011)$

Lowell,$AR$

Provided!customer!support!over!the!busy!holiday!season.!Assisted!customers!with!sales,!technical!issues,!and!executed! outbound!calls.!!Processed!phone!and!email!contact!support!across!several!different!databases!including!Remedy,!Kana,!and! Outlook.!Executed!the!fastest!response!time!for!emails!and!phone!contacts!while!maintaining!high!scores!for!quality.! ! ! !

Education!
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High!School!Diploma,!Keystone!High!School!(September!2004!!April!2008)!

Bloomsburg,!PA!

Technology!Skills!

Windows!(95!through!7),!Mac!OSX,!Microsoft!Office!(including!Access!and!Outlook),!Remedy,!Oracle,!Adobe!Creative!Suite! (Illustrator,!Photoshop,!Fireworks,!Flash),!Logic!Pro,!!Vegas,!Final!Cut!