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  • Blueprint of Hotel Services by Sahara Star

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    Yogesh Parekh
    9 views7 pages
    The document outlines the key services provided by a hotel, including check-in, stay, and check-out services like reservations, room management, food service, transport, and billing. It also describes visible activities like greeting customers and room service amenities as well as invisible backend activities such as record keeping, inventory, and database management. Finally, it identifies potential failure points like system issues or unmet service standards and factors that could lead to excessive wait times for guests.

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    Blue Print

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    The document outlines the key services provided by a hotel, including check-in, stay, and check-out services like reservations, room management, food service, transport, and billing. It also describes visible activities like greeting customers and room service amenities as well as invisible backend activities such as record keeping, inventory, and database management. Finally, it identifies potential failure points like system issues or unmet service standards and factors that could lead to excessive wait times for guests.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views7 pages

    Blueprint of Hotel Services by Sahara Star

    Uploaded by

    Yogesh Parekh
    The document outlines the key services provided by a hotel, including check-in, stay, and check-out services like reservations, room management, food service, transport, and billing. It also describes visible activities like greeting customers and room service amenities as well as invisible backend activities such as record keeping, inventory, and database management. Finally, it identifies potential failure points like system issues or unmet service standards and factors that could lead to excessive wait times for guests.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Blueprint of Hotel services by Sahara star

    Check In
    Stay

    Reservation Advance payment Room Management Transport Valet Parking Accept Reservation Escorting

    Room Service Conference Rooms International calls Food Service Transport Facility

    Check Out

    Deliver Bill Bill Payment Escorting

    Visible activities
    Greeting the customer Interaction at the reception Escort Quality of the service Facilities for Regular customers Room service-Ambience , Facilities, etc Payment facilities

    Invisible Activities
    Checking the availability Entering the records Maintaining the room standards Parking the car Inventory\purchases Orders and billing Databases

    Failure Points 1)System failure 2)Not Maintaining the room std 3)Communication 4)Delivery 5)Payment 6)Frequent Inspection

    Excessive Wait Time 1)Response Time 2)Waiting period at check in 3)Delivery of Order 4)Facilities 5)Credit card payments

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