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    Frod Jay
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    This document provides references for several academic articles about listening skills and behaviors. It lists 6 sources published between 1997 and 2011 in journals such as TESOL Quarterly, Communication Reports, Journal of Business and Psychology, International Journal of Service Industry Management, and Journal of Managing Service Quality. The references investigate topics like the effects of listening support on EFL learners' performance, active empathic listening skills, training reflective listening in corporate settings, and observations of listening behaviors in retail service encounters.

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    This document provides references for several academic articles about listening skills and behaviors. It lists 6 sources published between 1997 and 2011 in journals such as TESOL Quarterly, Communication Reports, Journal of Business and Psychology, International Journal of Service Industry Management, and Journal of Managing Service Quality. The references investigate topics like the effects of listening support on EFL learners' performance, active empathic listening skills, training reflective listening in corporate settings, and observations of listening behaviors in retail service encounters.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    9 views1 page

    References

    Uploaded by

    Frod Jay
    This document provides references for several academic articles about listening skills and behaviors. It lists 6 sources published between 1997 and 2011 in journals such as TESOL Quarterly, Communication Reports, Journal of Business and Psychology, International Journal of Service Industry Management, and Journal of Managing Service Quality. The references investigate topics like the effects of listening support on EFL learners' performance, active empathic listening skills, training reflective listening in corporate settings, and observations of listening behaviors in retail service encounters.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    References

    Anna Ching-Shyang Chang. (2006). The effects of listening support on the listening performance of EFL learners. TESOL Quarterly Vol. 40 No. 2. Christopher C. Gearhart & Graham D. Bodie (2011). Active empathic listening as general social skills evidence from Bivariate and conical correlations. Communication Reports Vol. 24 No. 2. DOI 10.1080/08934215.2011.610731 Erik Rautalinko & Hans-Olof Lisper (2004). Effects of training reflective listening in

    corporate setting. Journal of business and psychology Vol. 18 No. 3.


    Sean de Burca, Teresa Brannick and Brian Fynes (2003). Listening practices and performance in service organizations. International Journal of Service Industry Management Vol. 14 No. 3. DOI 10.1108/09564230310478846. Donelda S. McKechnie, Jim Grant and Vishal Bagaria (2007). Observation of listening behaviors in retail service encounters. Journal of Managing Service Quality Vol. 17 No. 2. DOI 10.1108/09604520710735155 John V. Thill, Courtland L. Bovee. (1997). Excellence in Business Communication. Upper Saddle River, New Jersey 07458, USA: Judye C . Pearson, Scott Tisworth, Lynn Harter, Paul & Nelson. (2008). Humman Communication. ISBN 0073385018

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