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Iso 9000 - Case Study
Iso 9000 - Case Study
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INTRODUCTION PRINCIPLES OF ISO 9000 ISO 9000 SERIES CASE STUDY - CANADIAN UK CASE STUDY DABUR LTD CASE STUDY-
WHAT IS ISO ?
ISO International Organization for Standardization Established in 1947 to develop common international quality standards. ISO is a worldwide federation of national standard bodies of 140 countries.
Located in Switzerland
ISO first published its standards in 1987 ISO derived from the Greek word iso-equal/uniform ISOs are generic as they apply to all functions & industries- one size fits all standards. ISO 9000 focuses on external quality assurance & internal quality system. ISO 9000 series has five international standards on quality management which are ISO 9000, ISO 9001, ISO 9002, ISO 9003 & ISO 9004. Worldwide standards that establishes requirements for quality management & assurance internal & external audits
Nilkamal Plastics Moser Baer India Finolex Industries Ashok Leyland Hindalco Bharat Forge Alembic Ltd Indian Rayon
The ISO 9000 standards are published in a series of five booklets, each covering a specific area.
ISO 9000 and ISO 9004 are guidance standards. They describe what is necessary to accomplish the requirements outlined in standards 9001, 9002 or 9003.
Organizations choose the standards to which they want to become registered, based on their structure, their products, services and their specific function.
C ANADIAN
PIZZA ( UK )
B ACKGROUND
NOTE
Core business manufacture of chilled and frozen pizza bases & toppings for retail industry.
Main customers
I SSUES
Customer driven
The need to introduce a systems oriented culture to support the other standards that Canadian Pizza (UK) already had as a food manufacturer.
S TEPS IN IMPLEMENTATION
OF ISO
Formation of Project team
BENEFITS
BEFORE
Product quality was not as perfect as they want for fast fashion.
AFTER
End product quality has increased.
The perfection of HUGO BOSS suits is in the sewing-Bad sewing can not improve with good pressing
BEFORE
To be fast ,good and flexible fashion, Communication strategies was not so efficient.
AFTER
Trouble free communication.
BEFORE
No proper training . Produce quality, but there was not proper checking and inspection.
AFTER
More emphasis and focus on training. Written work instructions . Superb and well known operators.
BEFORE
Line efficiency was normal not so good .
AFTER
Line efficient enough to offset the high cost of a unite labor force.
More defects
High Wastage.
Experienced worker ,filled with enthusiasm associated with making a respected world product to standards that are also world class.
The fourth largest FMCG Company Turnover of more than Rs. 1,000 crores. It operates under three business categories namely Consumer Care Division (CCD), Consumer Healthcare Division (CHD) and International business division 350+ products 4200 employee 17 manufacturing unit
HISTORY
plague
Early 1900s saw Dabur emerge as the first company to provide health care It achieved significant improvements after setting up Research and Development centers and manufacturing automation. The launch of Daburs Amla hair oil and Chyawanprash was a boon to the expanding business. Dabur computerized its operations in 1957. It became a public limited company in 1986 followed by diversification in Spain in 1992. A major change came when Dabur came up with its IPO in 1994. In 1998,for the first time in the history of Dabur, a non-family member took charge.
DABUR WORLDWIDE
VARIOUS PRODUCTS
Dabur amla hair oil Red tooth powder Dabur anmol hair oil Dabur heena cream Dabur gulabari
ISO CERTIFICATION
Dabur became the first ayurvedic products company to get ISO 9002 certification. In Dabur India Ltd. Knowledge and technology are key resources, which have helped the company to achieve higher level of excellence and efficiency. Dabur completed its 100 years in the year 1984 and became a Public Co Ltd